Sterling Honda

*** Sterling Honda *** Bad Bad Bad ** Buyer beware This dealership is worst experiences, sales-Service-parts Sales : dishonest sales people, Service and parts : horrible experiences all the time. A This dealership is worst experiences, sales-Service-parts Sales : dishonest sales people, Service and parts : horrible experiences all the time. Arrogant Rude people. No sorry - No thank you - No please........ No time management, Zero customer service, More

I generally choose to bring my car to a dealership as I do not know a lot about cars and feel that I can trust dealership's not to take advantage of my lack of knowledge. So, I heard a strange sound one do not know a lot about cars and feel that I can trust dealership's not to take advantage of my lack of knowledge. So, I heard a strange sound one day when I started my car and I continued to hear the sound over the next few days, so I made an appointment at the service department of Stirling Honda to have the noise looked at. I bring the vehicle in and my appointment is not even in the computer!! Anyways, the man at the service desk was nice and fit me in (even though I did have an appointment booked). I am advised to have a few different things fixed, so I get the items fixed. I leave the lot and the next day I hear the same noise again, obviously not fixed! Unfortunately I travel often for my job so I didn't have time to bring the car back in immediately. A couple of months later my car seizes and stops running at the side of the road. I have the car towed to a mechanic and I am told that my Air Conditioner Compressor and belt broke. The mechanic states that I should have heard a strange sound indicating that there was something wrong. This is true, I did. What is frustrating though is that I had brought the car in right away when I first had heard that sound, and Stirling Honda didn't even mention anything about the air conditioner compressor needing to be replaced. And when I left Honda the same sound that I had brought the car in for was still there!!! It gets worse!!!!! To top all of this off their appointment booking representatives have awful customer service. I called recently to book an appointment for a recall for my vehicle, as I was told that if I did not book one by a certain date the part would be returned. The gentleman that booked my appointment was very rude! When I called I explained I needed to book an appointment for a recall in my vehicle before the part was sent back, he laughed and then snapped "they would never send a part back". I continued to explain to him that I had received 2 voicemails from his dept. urging me to make my appointment or the part would be returned. He then states "Well so what do you want to do?".I was thinking ummmmm I want to book an appointment, hello??? That's what I indicated when I first called. I am highly disappointed. A friend of mine was recently in the market to purchase a Honda and asked me if I could recommend a particular place she should look. I said I had no recommendations for places to look but that I WOULD NOT recommend her to go to Stirling Honda, and explained my experiences. I will also be buying a new Honda in the next year and will not be going to Stirling Honda! This is the first review I've ever written as I am a pretty patient, understanding person but this whole situation has left me frustrated!!!! More

About 7 months ago I noticed a used Honda Accord EX V6 at Sterling Honda in Hamilton. I live just north of Barrie so it was quit a commute. It was the exact vehicle I was looking for so I took the plunge. I Sterling Honda in Hamilton. I live just north of Barrie so it was quit a commute. It was the exact vehicle I was looking for so I took the plunge. I negotiated a price over the phone with Steve Dorman, arranged a day and time to come pick up the vehicle and inspect to ensure vehicle in good working order. The day prior to picking up the Honda Accord I noticed some bad reviews online about this dealership. I contacted Tony Reed General Sales Manager via email and expressed my concerns about these negative reviews. He explained to me that Sterling Honda tries to make every customer happy, and sometimes you can not please everyone, and some of the negative reviews were not brought to the dealerships attention to address. The following day I took the drive down to Hamilton and met Steve Dorman to take a look at the vehicle. It was in pristine condition and had been well cleaned, it looked to be in great shape and took it for a test drive everything went very well. There was one concern about one of the two key fobs not working properly. Steve promptly took it to service and had it fixed in minutes. I have now had the vehicle for approx. 7 months and just regular maintenance, very happy with the purchase. I would like to thank Sterling Honda for a pleasent car buying experience and would not hesitate to recommend to friends. PS please mail me the service records for vehicle I think I left them at the dealership :) Grant More