Sterling Honda

Awful My breaks were making an awful sound stopped in here on my way back to my home ( Not my normal dealership) told I needed full break job done on a 2 ye My breaks were making an awful sound stopped in here on my way back to my home ( Not my normal dealership) told I needed full break job done on a 2 year old car when asked if this was covered under my extended warranty I was told no, when asked if I could drive to my normal dealership was told it was not safe. Break job done with a massive bill to show for it!! Come to find out from my normal dealership that it should have been covered under warranty!!! When called sterling they said no it shouldn't be!! Will never go to sterling again!! More

WORST DEALERSHIP EVER they sell cars with aftermarket parts and dont tell you. their customer service is TERRIBLE. Their employees are EXTREMELY RUDE and bring a bad name t they sell cars with aftermarket parts and dont tell you. their customer service is TERRIBLE. Their employees are EXTREMELY RUDE and bring a bad name to an otherwise reputable company such as Honda. WORST EXPERIENCE EVER. GO ELSEWHERE! More

WORST Customer service EVER I don't generally like to give bad reviews however it has been 3 months and countless phone calls on my end and still no ETR in sight. Take ownersh I don't generally like to give bad reviews however it has been 3 months and countless phone calls on my end and still no ETR in sight. Take ownership of the issue and drive to resolution, that is customer service to me! Sterling dropped the ball on this one. More

So bad From 11am to 14:00 they did not fix one flat tire . But they told this trouble they need 2 hours.I have to leave From 11am to 14:00 they did not fix one flat tire . But they told this trouble they need 2 hours.I have to leave More

good service I bought a used crv from Mitch D!Amour in September 2015 and was very impressed with the service I recieved. The staff were all very helpfull and f I bought a used crv from Mitch D!Amour in September 2015 and was very impressed with the service I recieved. The staff were all very helpfull and friendly and the car was supplied on time and with the minimum of fuss. Thanks Mitch for a good experiance. Derek Woods. More

Best I have ever had Professional, informative, courteous,kind. I will definitely recommend Mitch D'Amour and will return for my next purchase to Sterling Honda. I am abso Professional, informative, courteous,kind. I will definitely recommend Mitch D'Amour and will return for my next purchase to Sterling Honda. I am absolutely delighted! More

Friendly and modern, but beware of upsells/wrong information Unfortunately I've had to downgrade my review - The dealership and general experience is great - but I've received 3 pieces of wrong information over Unfortunately I've had to downgrade my review - The dealership and general experience is great - but I've received 3 pieces of wrong information over the past year which makes me doubt the knowledge of the staff: First: I was told 16 inch rims would NOT fit my honda. Bottom line: I tested, they fit. With over an INCH of clearance. I'm assuming (hopefully falsely) that they do this as 17 inch winter rims and tires cost significantly more. Go Elsewhere for your tires. I went to Travale Tire on wentworth. Second: I was told I had to change my Manual transmission fluid (MTF) during EVERY oil change. I called xx on that one, and then the second opinion at the same dealership just said "whenever maintenance minder tells you to" Thing is... there is NO CODE for MTF replacement. I still don't have a believable answer for this, so I'll be doing it every 100k or 3 years, which is what I did with my 5 speed mazda3. Third: I was told that installing a bug deflector was a 30 minute ordeal involving 6 or so screws that clamp onto the hood, and was reversible to remove the bug deflector. I got it home, It was missing all instructions. I drove back to get the instructions. I brought it home again, and read the instructions. It requires drilling holes in the hood. Sanding, and repainting parts of the hood. Thankfully they were good about taking the parts back and giving me all my money back. I won't hesitate to purchase genuine honda parts from them again, but I'll make sure I know absolutely what i'm getting first! Overall, Its still an enjoyable experience - It just worries me about what maintenance/service they are selling to people who trust them to do honest, REQUIRED work to their cars. Proceed with caution, and get a second opinion, which is always sound advice when putting your hard earned money on the table. More

WOW! What a great place to buy a car! don't believe anyone who reviews this dealership badly. I have purchased many cars in my life and my experience with Sterling Honda is by far the mos don't believe anyone who reviews this dealership badly. I have purchased many cars in my life and my experience with Sterling Honda is by far the most enjoyable experience I've ever had making a purchase. The customer service is fantastic. They care about your needs, wants, use for the vehicle and your budget in order to put you in the car that's right for you. The price you are told is the price that it is. there are no hidden nonsense fees that crop up at the final stage of the sale. They even gave us gifts when we took delivery of the car! My parents have purchased here and get both of their hondas serviced here and have had NO problems. This dealer is fantastic! p.s. deal with salesman named wade. best salesman ever. More

its all that BS this dealership is the worst one i have ever been.my car had some checking light on so i decided to go in for a quick check. the customer advisor told this dealership is the worst one i have ever been.my car had some checking light on so i decided to go in for a quick check. the customer advisor told me he will call me after they diagnos problems of my car. after couple hours he gave me a call said the car is ready. when i got there he charged me 100 something dollars just to clear two codes. and i have warrenty on my car too. its such bs, i will never go back to this dealership. very disappointed of how they do business More

Beware - thank goodness for two Honda deal ships in hamilton DONT go to Sterling Honda!! image Honda is where to go. Horrible customer service at sterling honda. All they care about is a buck. They will soon DONT go to Sterling Honda!! image Honda is where to go. Horrible customer service at sterling honda. All they care about is a buck. They will soon realize you need to strive for the best customer service to get that buck they so badly want. I will never ever ever go there again. I just would like to warn people to do the same. If you would like your money to stay in your pocket with an honest dealership I would suggest image Honda. If you would like sterling honda to take your money and lie to you please go there. More