Sterling Honda

Not recommended This dealership doesn't keep its words. They cannot be trusted, at all. I dropped off my CRV for recall services on September 30th, 2019. They offere This dealership doesn't keep its words. They cannot be trusted, at all. I dropped off my CRV for recall services on September 30th, 2019. They offered free car wash as usual and I agreed. However, they didn't wash my car at all. How can I trust them that they really did what they said on the paper? Was my car really served for the recalls? Also, I purchased the rust-proof for my CRV when I purchased the vehicle at this dealership in 2011. No one reminded me that I had to come back for checking every 6 months to keep the warranty effective - although I had oil changes done regularly at the same dealership. When I noticed rusty spots on the door and went in to ask, I was told that I had lost the warranty because I didn't have the "regular" rust checkup. Thank you, Sterling Honda, by not giving me any heads up or reminders and letting my warranty goes "puff". More

Never, never visit here! On 9/5/2019, I dropped off my car to have tires changed before 10:30am, my appointment time. But later i found out that they started work on the car a On 9/5/2019, I dropped off my car to have tires changed before 10:30am, my appointment time. But later i found out that they started work on the car at around 12:10pm. The front desk advisor never mentioned about this... Waste of my precious time... and their terrible bureaucracy regarding my complaint... I love Japanese cars their professionalism but not this dealership.. More

Bad customer service Hi, I am fed up with this location. I wish I never purchased a car from this dealership. The only time they were willing to help me was when I was try Hi, I am fed up with this location. I wish I never purchased a car from this dealership. The only time they were willing to help me was when I was trying to buy the car. Anytime after I tried to contact them it was so difficult, most of the time I have to end up going to another dealership to get looked after. And currently I'm having issues with my vehicle and I'm trying to get a hold of anyone from this location, and no one gets back to me and the receptionist won't even pick up my calls and even if I wait. I have left numerous messages with my name and number and no one ever gets back to me. And the receptionist always asks you what is the reason for the call and I'm assuming if it's not related to sales she's not going to help you or she's going to divert the call so you can leave a message only. And I've only encountered this at this location. No one ever takes accountability and gets back to you. I've even tried to get a hold of the manager of the location but that has been impossible as well. I am not sure what to do anymore. And I'm just wondering how can this dealership have such good reviews and it leads me to think that this is all fabricated. I have no confidence in this dealership. Extremely disappointed and frustrated. More

They make appointments they don't keep I booked an appointment ONE WEEK IN ADVANCE with Amanda to get an oill change, tires rotated and new air filters. It was for Monday the 5th., 2:15. I booked an appointment ONE WEEK IN ADVANCE with Amanda to get an oill change, tires rotated and new air filters. It was for Monday the 5th., 2:15. I arrive early and they tell me this crap: * Your appointment was just to see us. * You have to wait your turn, 4 hours. I waited a whole xxxx week for service. NEVER again and that new SUV Pilot we were buying in the Spring of 2019, NOT HAPPENING. More

Excelent Good experience to bring our Honda accord touring for engine oil filter change ( synthetic ) the greatest price in the city, plus inspection on multi Good experience to bring our Honda accord touring for engine oil filter change ( synthetic ) the greatest price in the city, plus inspection on multiple points - no charge, car wash - no charge... well done... will come again. More

Disney Trip Ruined Thanks to Sterling Honda We purchased a 2013 Honda Odyssey in February. The sales person, Steve I believe was his name told us it was an 8 seater van but at the time it was se We purchased a 2013 Honda Odyssey in February. The sales person, Steve I believe was his name told us it was an 8 seater van but at the time it was set up with 7 seats. When we picked up the can on Valentines Day Steve was in a rush and hurried us through the pick up inspection/process. We asked him to show us how to install the 8th seat and show us where it was in case we ever needed it. He pointed to a spot in the interior and said the seat is stored in there when not in use and that it’s super easy to install but he didn’t have time to show us. Fast forward a number of months and we drive down to Florida to visit the in laws who want to take our family to Disney. My husband goes out to the parking lot to install the 8th seat and it isn’t there. The spot Steve told us it was is actually a spare tire. My father-in-law could not come with us since we did not have enough seats. He not only lost money as his Disney ticket was non-refundable but he also lost out on those special memories with his grandchildren which was the whole reason for the trip down south. My husband has called the salesman multiple times and no calls were ever returned. More

Worst dealership in the world Went in on a Saturday to buy a 2018 fit the sales people said they were a big time dealership and could get any car quick and I said good coz I had no Went in on a Saturday to buy a 2018 fit the sales people said they were a big time dealership and could get any car quick and I said good coz I had no car to get to work and I needed one quick. Picked a base model now it's Tuesday noon and I hear nothing from them. I call them They say we cant find one. Than nick p says we can get u a lx model but it's more money I say ok but I want it in white nick p says np. We will find u one right away. Now wensday call him noon time no one answered the phone all day of wensday no one returned any calls. So now I start calling other honda dealers within 10 minutes I find a lx in white in oakville and the say it's sold. I ask them if it's going to sterling honda. They say they will get back to me on that one. Now its Thursday nick p calls and says we still can't find one and he was off on Wednesday so that's why no one would call me? Thursday evening someone else calls me and says we found one. I ask where is it they say they don't know? xxx. Friday morning I call nick p he says they found one and they are wating for it but he doesn't know where it is? Hang up the phone one minute later oakville honda calls me and says it's here and is your car and it bin ready to go since Thursday? Call nick p and what do u know he don't pick up as usual. So I leave him a message telling him about oakville honda and I'm not happy. He calls me back and leaves me a message saying it's oakville Hondas falt and it's not there's. xx. Now the sterling honda head manager calls me and says that he's on this and he's in on his day off and his getting the car himself. Go in Friday at 230 and give nick p the plates stickered and ready for transferring and he says the car is there now and it will take until Tuesday till its ready xxx 3 days to get a car ready. Now I'm going to miss 2 days of work do to these clowns and the only person who seam to care or say sorry was the head manager. STAY AWAY FROM THIS PLACE. THE WORST SERVICE AND THE WORST DEALERSHIP IN THE WORLD. Will update if the situation get worst or better More

Professional and Thorough Experience From the time I dropped into their Dealership and Mitch introduced himself to the time I purchased my new 2017 Honda Civic Sport I truly feel all my Q From the time I dropped into their Dealership and Mitch introduced himself to the time I purchased my new 2017 Honda Civic Sport I truly feel all my Q&A’s were fulfilled more than I my expectations. This was my first Honda Purchase as I have always been a Dodge Truck Guy. Mitch understood this was not an easy decision for me and I could fell his connect as many salespeople listen but don’t actually hear. This purchase did not happen in a day it took me time to visit other Dealerships to compare different makes and similar models. Mitch took the time to make sure I fully understood all the Benedits and Features of the Honda I narrowed my choice after many test drives at their dealership. This gave me the ammunition to ask Q&A’s with similar models from different Manufacturer’s. Never received the same warm and fuzzy professional feeling and many asked was I ready to purchase today as they were looking over their shoulder for the next person entering the lot. I can assure you Mitch had more knowledge on similar vehicles than reps on their own cars. Mitch never put down another make or model but made sure I new what my Civic offered. I truly feel a Mitch was working for my best interests and also for Steeling. I received my new vehicle within the window as what I wanted had to be ordered. I keep in contact with Mitch and he with me to see how the transition from a big vehicle to a compact is going and answers all my questions as I am not much good on reading manuals. I highly recommend Sterling Honda and not sure I would ever go back to another make of car. More

Don't waste your time Horrible service. Went in to test a CRV touring but after getting my kids buckled into their car seats we are told that we have to sign a waiver and Horrible service. Went in to test a CRV touring but after getting my kids buckled into their car seats we are told that we have to sign a waiver and that they are bringing around another lower model CRV to drive because we aren't allowed to take out the model we are wanting (and our kids are already in)! Then, as we are moving the car seats into the other CRV a different salesman approaches me and demands the keys to the CRV Touring, like I'm trying to steal them. As we are about to leave the guy we are dealing with reminds us that (as per the waiver) as long as we bring the car back by 4, we'll be "all good" - because if you aren't back by that time, they report the car as stolen. I have been on many test drives with other dealerships in my search for a new car and have not been treated so rudely. I felt like I was being treated like a criminal. I will not be buying a car there and would not recommend this dealership to anyone. More

Best Experience Ever! So my mom and sister both leased two new civics from Sterling Honda last week. They wouldn't stop talking about how great the sales guy was. His name So my mom and sister both leased two new civics from Sterling Honda last week. They wouldn't stop talking about how great the sales guy was. His name is Helal. They talked about how warm and friendly he was with them and they didn't feel the anxiety of the car buying process with him. My personal car was racking up kilometers and I knew I wanted to get rid of it soon so I decided to meet Helal myself. He's such an awesome person. Great personality and you feel like he's being genuinely honest with you. He really took his time with each of us and right then and there he showed me how EASY it is to get myself into a Honda. The car speaks for itself so I'm not going to go into much detail with that but mostly my experience with Helal and the dealership. He really took his time, showed us around the dealership and basically showed me how to use the car so I didn't have to read a manual or watch a youtube video on it's features. He made sure I was 100% comfortable with the deal and I didn't feel like I was being pressured or pushed into anything like I was made to feel at other dealerships in Hamilton. I was made to feel like there would be an ongoing customer relationship with him and it wasn't just a one time contact type thing where he would sell me the car and then disappear. This relationship makes me want to stay in a Honda after my lease is up just because of the personal contact. The car is so far so great and I haven't had any issues (although it's just been a day lol). But I know if anything comes up I can call my sales guy to guide me. Thank you Helal & Sterling Honda! You've been great! More