Star Motors of Ottawa Mercedes-Benz

Very attentive to customer needs. My vehicle was ready when promised, and clean. The work performed was clearly explained. My vehicle was ready when promised, and clean. The work performed was clearly explained. More

Amazing service again and happy client. Everything fine on time and quality work. Happy client Everything fine on time and quality work. Happy client More

Customer-oriented services from appointment to after-service follow-up. Trustable dealership for car service. after-service follow-up. Trustable dealership for car service. More

Sal Ghadie and Kass are an exceptional team who truly connect with their clients and pay close attention to every detail. Their years of experience were evident from the start—they understood exactly wha connect with their clients and pay close attention to every detail. Their years of experience were evident from the start—they understood exactly what I was looking for and made the entire process seamless and stress-free. It’s because of their professionalism and dedication that I have now purchased four vehicles from Star Motors.Sal Ghadie and Kass are invaluable assets who genuinely believe in customer satisfaction and go above and beyond to ensure a positive experience.A special mention also goes to Josee in finance and Nate on delivery—both were fantastic and added the perfect finishing touch to an already outstanding experience.I highly recommend anyone in the market for a new or used vehicle to reach out to this outstanding team. Their professionalism, attention to detail, and commitment to excellence are second to none. More

I have been a customer for years and was very disappointed with my experience. I was given a new car with issues, and when I returned to report the problem, it was not taken seriously and I was l disappointed with my experience. I was given a new car with issues, and when I returned to report the problem, it was not taken seriously and I was left to keep the car as it was. This is very unprofessional for a premium brand like Mercedes-Benz. I expected much better customer service and care, and unfortunately I will not be returning. More

Sal Ghadie made the whole experience & process stress-free. His experience & prompt responses alleviated all my fears and anxiousness of purchasing a vehicle online. Sal Ghadie answered all my que stress-free. His experience & prompt responses alleviated all my fears and anxiousness of purchasing a vehicle online. Sal Ghadie answered all my questions and his comprehensive knowledge of the vehicle moved this sale over the finished line. I could not inspect the car in person because i live in the Toronto area and i was concerned about the appearance & condition of the car but the detailed photos of the car he sent me made me feel very confident of my purchase. He took care of everything including the transport of the vehicle from the Ottawa dealership to my front door in Toronto. I would fully recommend Star Motor's of Ottawa and Sal Ghadie to anyone looking to purchase a vehicle at this Mercedes dealership. More

Had a scheduled appointment today and was thoroughly impressed with the customer service provided by Justin Stach. He was exceptionally polite and detailed. He completely explained all work that would b impressed with the customer service provided by Justin Stach. He was exceptionally polite and detailed. He completely explained all work that would be completed and the associated costs. Car was done ahead of sched and all floor mats were cleaned (nice touch). More

Mansour Qayomi was the reason for the purchase by his prompt, reliable and uncomplicated communication particularly in responding to questions. He worked with us from the initial, exploratory, contact t prompt, reliable and uncomplicated communication particularly in responding to questions. He worked with us from the initial, exploratory, contact to ensuring that all of our requirements were fully met. We were struck by his openness and willingness to ensure our needs were understood and met. A delightful, trustworthy person and consummate professional. Similarly the briefing and introduction to the key technologies in the vehicle was both welcome and very well done. All major items to be covered in the used car certification process were explained ahead of the process. At the end of the process, the overall level of satisfaction was slightly dampened by our being left with summer mats in the front of the vehicle and winter mats in the rear because “we had purchased a used vehicle “- it seemed petty given the magnitude of other changes ( rims, tyres, brakes etc). More

Justin Stach was the person who dealt with me recently when I took my car in to have the summer tires changed for the snow tires. He was friendly, listened to my questions and answered them. He was reas when I took my car in to have the summer tires changed for the snow tires. He was friendly, listened to my questions and answered them. He was reassuring and kept me posted about when my car would be ready. He went the extra mile to make sure my visit was positive and all my concerns dealt with. He has a very positive manner, is likeable and when I had a question about my Merdes Me that he was not familiar with, he immediately found someone to help. All in all a positive and pleasurable experience. Well done Justin. P.S. I rated the quality of work as only good because when I got home I noticed the language on my dashboard was German. I will deal with this when I return from England. More

Great to deal with Star Motors of Ottawa. This team is amazing at all levels!! Keep it up! This team is amazing at all levels!! Keep it up! More