St. Thomas Ford Lincoln Sales Ltd.

I looked at a 2019 F150 at this dealership. Hamoody, the salesman was great being very engaging and friendly. The first thing I had noticed about the truck was that the tires had very minimal Hamoody, the salesman was great being very engaging and friendly. The first thing I had noticed about the truck was that the tires had very minimal tread. In discussion with Hamoody, he acknowledged the minimal tread and stated that the tires should be replaced to pass safety. I asked what brand of tires they would be replaced with. He said that typically they are replaced with the same brand that are already on the truck. I made the deal to purchase the truck and would be returning to pick it up after it had been detailed and safetied. Four days later when I came back to pick up the truck, the tires had not been replaced. The dealership made the decision that there was enough tread on the tires to pass the safety. If the roads had been snowy or icy that day I would not have taken the truck because I would not have felt safe. The management expressed no concern for my disappointment for the tires not being replaced as previously discussed. The detailing was poorly done. It looked to have been a rush job with some areas missed. I give Hamoody a five star for his service. I give the dealership a one-star. In reflection, I should have gotten it in writing that the tires would be replaced. More

Just picked up my new, used car from St Thomas Ford. I normally don’t write reviews, however, It was an absolute pleasure working through the car buying process with my sales associate, Nico and Allan i I normally don’t write reviews, however, It was an absolute pleasure working through the car buying process with my sales associate, Nico and Allan in financial services. These two gentlemen were absolutely professional. Thanks guys for everything!!! I highly recommend this dealership and these fellas for a refreshing car purchasing experience!!! More

My husband and I just bought a 2024 F-150 from this dealership and have nothing but great things to say about the experience. Our salesman, Mark Hiepleh, was very professional while at the same time ma dealership and have nothing but great things to say about the experience. Our salesman, Mark Hiepleh, was very professional while at the same time making the process relaxed and stress-free. No pressure, it was all about what we needed. We were introduced to everyone in the office and sat down with both Curtis and Kyle to discuss our options and sign papers, they were both helpful and pleasant to deal with. Thanks guys! More

Saying I am dissatisfied is an understatement. Rude, disrespectful and very unprofessional. I have purchased three new vehicles from this dealership over the years and will never purchase anothe Rude, disrespectful and very unprofessional. I have purchased three new vehicles from this dealership over the years and will never purchase another. The Dealership and their subcontractor ripped me off and didn't make any attempts to fix the problem. I have never been treated so poorly by any business as I have been treated by St. Thomas Ford Lincoln Sales Ltd. I will never purchase a Ford Vehicle again because of this experience. More

Very unprofessional team Owner of this place very incompetent Sold cars are not prepared for the customers incompetent Sold cars are not prepared for the customers More

Had appointment scheduled at 11 am. Finally got my truck in at 1140 am. Simple oil change and check driver side window not working properly. Told at 12 that they were not sure when the Finally got my truck in at 1140 am. Simple oil change and check driver side window not working properly. Told at 12 that they were not sure when the truck would be ready and they could drive me home when driver got back from lunch. I said ok. I looked into the service garage and saw all the staff having a staff lunch. If my truck would have been in on time I am sure it would have been done before lunch. I finally got my truck back at 2 pm Not very happy. Jeff More

Kyle sold me a slightly used vehicle. He went out of his way to provide great customer service. He stayed with me even after I signed all the paperwork. He really wants his customers to b He went out of his way to provide great customer service. He stayed with me even after I signed all the paperwork. He really wants his customers to be happy. More

Finance guy very rude . and manager not much better.sales guy very nice but won’t go there again and manager not much better.sales guy very nice but won’t go there again More

My salesman Kyle was very informative and helpful during the whole car buying process. I would gladly recommend him to any one I know. the whole car buying process. I would gladly recommend him to any one I know. More

It should be criminal how this dealership rips people off in the service department. Overcharged what was quoted for diagnostics, drive my truck over 300 kilometers and charge me $300 and nothing fixed. Qu in the service department. Overcharged what was quoted for diagnostics, drive my truck over 300 kilometers and charge me $300 and nothing fixed. Quote for parts are double the price of RockAuto! Expensive lesson for me, hope this helps someone in the future. Do Not Go Here for REPAIRS!! More