St. Catharines Volkswagen

Great salesman Had concerns dealin with Vw St. Catharines again, but thought i’d Give the new management and sales people another shot as I love driving vw’s, I fir Had concerns dealin with Vw St. Catharines again, but thought i’d Give the new management and sales people another shot as I love driving vw’s, I first called Josh on the phone, on a Friday night, and he immediately started helping me, where as other dealerships i’d Called only wanted me to come in and give all my information, went in to see him the next day and he was an absolute pleasure to deal with, very professional and managed to get me the car by the Monday as my rental was done, Josh made the transaction easy and stress free, and would happily recommend him to any of my friends. More

St. Catharines wv It was pleasure dealing with josh for the amazing deal .. he gave me the very best deal as of my experience with other dealers.. I would strongly reco It was pleasure dealing with josh for the amazing deal .. he gave me the very best deal as of my experience with other dealers.. I would strongly recommend to deal with dealership as the josh gave the most wonderful deal... More

Worse dealership and service. Bought the car CASH ($37000) and bought the extended warrantee at the same time. Cars not even a year old and it’s been to the dealer almost 20 times Bought the car CASH ($37000) and bought the extended warrantee at the same time. Cars not even a year old and it’s been to the dealer almost 20 times now, and still they tell me that it’s a me issue not and vw issue. 1- Windows don’t go up And stay down in the rain/snow etc. When you open the doors or shut them. They replace everything from the motors, switch’s relays and still they stay they have no idea and I have video and pictures of it not working time after time. I care a garbage bag and tap just in case they don’t work. 2- paid for seats to get scotch guarded in they did not do it. Took the car for service one day and the Service manager told us they didn’t do it so basically stealing our money. Had to force them to do it. 3- they promise us a loaner car and when we get there they say they don’t have one or they gave it away on, when we booked it with them in advance day or weeks before. 4- radio issue that they don’t know how to fix and are guessing. Even the mechanic told us he doesn’t know how to fix it or what to do and the service manager has no clue either. More

Excellent buying experience I was able to obtain the car I had been looking for because of the hard work provided by St. Catherines VW. It was not in inventory and they went over I was able to obtain the car I had been looking for because of the hard work provided by St. Catherines VW. It was not in inventory and they went over and above searching it out. They were very willing to negotiate the end price. I appreciated the involvement of the sales manager Rob in getting involved in my deal. The enthusiam showed by Brayden and Ian made my purchase experience enjoyable. Thank you. More

Useless warranty service If you want to do your own leg work for warranty claims then this is the place whatever your question is the answer is usually we don’t do that here w If you want to do your own leg work for warranty claims then this is the place whatever your question is the answer is usually we don’t do that here witch raises the question what do you guys do here other than re direct people More

Very accommodating I was interested in a late model VW in stock at St. Catharines VW, but decided the distance was too far to travel to view the car. Josh arranged to b I was interested in a late model VW in stock at St. Catharines VW, but decided the distance was too far to travel to view the car. Josh arranged to bring the car to me for viewing, and brought along background information about the car. I purchased the car, and Josh returned a few days later to deliver it to me. Exceptional service. More

Exceptional customer service I recently had the pleasure of working with CJ and Ian. They both went above and beyond my expectations. The two of them made sure I received everythi I recently had the pleasure of working with CJ and Ian. They both went above and beyond my expectations. The two of them made sure I received everything I needed/wanted for a price that worked with my budget. Never pushy, and maintained professionalism and friendliness. Definitely recommend working wit them! More

2018 Tiguan Excellent customer service, quick and helpful with everything we asked and needed. Super friendly and accomadating. Ended up buying the Tiguan the day Excellent customer service, quick and helpful with everything we asked and needed. Super friendly and accomadating. Ended up buying the Tiguan the day we test drove it, we fell in love. More

Still Love my Bug! Purchased my Classic Beetle in August, from John Petrowski, a very energetic salesman! Had to order my colour in and was pleased it arrived quicker th Purchased my Classic Beetle in August, from John Petrowski, a very energetic salesman! Had to order my colour in and was pleased it arrived quicker than expected. John was sweet enough to text me pictures of it while we were on holidays. Overall, a good experience and the Finance person helped make it painless. I felt I walked away with a decent deal, so yes I would go back. Thanks John and Derek! More

excellent services from Johnny Petrowiski..Dealer We had a great experience and services from VW Team and management at VW Hartzel St Cath. Special consideration to Johnny Petrowski Car Dealer. His ex We had a great experience and services from VW Team and management at VW Hartzel St Cath. Special consideration to Johnny Petrowski Car Dealer. His excellent customer service skills prompted us to choose VW new vehicle he was prompt, and attentative to our needs. Follow up was great and consultation about choices for vehicle warranty and products was made clear and easy for us to understand. Management leadership was also excellent. When we had concern we were quickly referred to proper management team to resolve issue. We will definetly refer others and highly recommend Johnny to service them and brag about team service satisfaction. Thank you all fir great experience great bunch of worker. VW greatest asset is their loyal and dedicated employees. Happy holidays. See you in 2018. More