St. Catharines Volkswagen

Dealership accused us of wrongdoing despite having our car for 4 days. They accused us of having tampered with the catalytic converter. We had to show pictures which showed rust on the weld to prove innoc car for 4 days. They accused us of having tampered with the catalytic converter. We had to show pictures which showed rust on the weld to prove innocence. Also they did not do a proper safety as they never checked seat belts. In addition, Volkswagen St Catharines wanted to sell the car without mats despite us having them during showings. Certain employees seem to be very young, inexperienced and shady. We bought a car above value and dealership is not willing to compensate for it. They mentioned they would switch catalytic converters from a demo model on their inventory lot and reinstall our tampered catalytic converter onto the respective demo model. Everyone beware of buying an Atlas from Volkswagen St Catharines or the Performance Auto Group. More

Purchased a vehicle with VW St Catharine’s. Everything was smooth until time of pick up. The car did not come with an owners manual for some reason and we are still waiting on it. They told us Everything was smooth until time of pick up. The car did not come with an owners manual for some reason and we are still waiting on it. They told us the car did not have mats, which when we saw it, it did and to top it off it was not detailed and the gas tank had to be filled as we sat there to pick up the car. We had a family mechanic look it over to ensure everything was okay. To our surprise the catalytic converter had damage to it. We reached out and VW St Catharine’s said they didn’t see anything despite having it certified and safetied and asked us how we even knew what the part is which makes me believe they knew about the issue all along. A week later, we had a family member use the back seat and the seat belt didn’t work. We made an appointment to bring the car in to have the seat belt looked at and they offered to look under the car again. They had 4 service people looking under the car asking us if we had work done. They implied we tampered with the car when we literally JUST purchased the vehicle and we are not welders… We asked how 1. The TAMPERED CATALYTIC CONVERTER and 2. A FAULY SEATBELT would have even passed inspection. We even had to prove our innocence by taking pictures which clearly indicated rust on the weld. Also, a CHILD could literally do up a seatbelt but someone who is doing a safety standard check REGULATED by the Ontario government can’t?? We have tried to work with Volkswagen on this issue…. They will not get us a new part, they offered us a used part which they are going to take off a demo vehicle in their inventory and reinstall our TAMPERED catalytic converter onto respective demo car. They have also blamed us for the issue when we emailed not even 4 days after picking up the vehicle. I am disgusted and disappointed by how I have been treated by this company even after we helped you out when you were short staffed by driving our car to the reserve as I am indigenous. I will be putting a formal complaint into the Performance Auto Group. Everyone, beware of buying an Atlas from this dealership or the Performance Auto Group as you will likely have a faulty/tampered catalytic converter. More

I needed a code to unlock the radio after changing the battery in my 2007 Passat, As recommended by Volkswagen Canada, I contacted my local Volkswagen dealer. After leaving two messages, they finally got battery in my 2007 Passat, As recommended by Volkswagen Canada, I contacted my local Volkswagen dealer. After leaving two messages, they finally got back to me, and I was told they needed to have the car for one hour, to hook up, check, etc. etc. - at a cost of $125. Really??? I went online, found a site, entered the radio serial number (pulling the radio was a two-minute job - thanks YouTube!), paid $12.99US, and they sent me the code. Took me 30 seconds to unlock the radio. Make of that what you will. More

Josh was friendly, accommodating and quick to respond to all of our questions. It was a great experience from start to finish. We are thrilled with our purchase. all of our questions. It was a great experience from start to finish. We are thrilled with our purchase. More

Josh was amazing! I highly recommend him and the team at St. Catharines Volkswagen. I am loving my new Jetta GLI. Dylan is always helpful too. Derek St. Catharines Volkswagen. I am loving my new Jetta GLI. Dylan is always helpful too. Derek More

I was contemplating whether or not to purchase a vehicle from VW. My wife and I met with Josh Dawe who was very professional and helpful. He was very patient, thorough and provided us with answers to our qu from VW. My wife and I met with Josh Dawe who was very professional and helpful. He was very patient, thorough and provided us with answers to our questions and made sure we were confident in our purchase. Thanks J Rowe More