St. Catharines Nissan - Service Center

I have had on-going issues with my Nissan Cube since shortly after signing my lease agreement back in April of 2010. I have dealt with 2 other well known Nissan dealerships in the GTA for servicing and shortly after signing my lease agreement back in April of 2010. I have dealt with 2 other well known Nissan dealerships in the GTA for servicing and still the issues kept re-occuring. After moving to St.Catharines and with the issues continuing I took the vehicle to Collins Nissan pleading yet again for help and assistance with both warranty and non-warranty repairs. Not only were the staff completely sympathetic to my situation, but they made it top priority to ensure my vehicle was assessed, proper parts and fixes executed, and granted me the use of a Nissan vehicle from their lot in order to continue to live my life, and most importantly, commute to the city for work every day. Though the issues were heavily technical in nature, and very lengthy as far as time in the shop goes, they were keen to keep me in the loop with what was happening, time frames for parts ordered, and looking at options to help assist me into a more reliable/hassle free vehicle. Always pleasant, patient, and accommodating, I would not hesitate to recommend Collins Nissan to any of my friends or family that either are in the market for a new vehicle, or need to have their current vehicle serviced. Overall, even though I am back driving the Cube for the next short period of time, it was a great success story that I am compelled to talk about. Many thanks to all of you - you know who you are :) Meredith More

Professional, friendly and prompt! I am new to this area and thus dealership. Ove the past three visits for service of my Rogue including purchase of a new winter tire set, I found all that I interacted wit and thus dealership. Ove the past three visits for service of my Rogue including purchase of a new winter tire set, I found all that I interacted with at the dealership give me confidence that they know what they are doing and they are not trying to sell me something i don't need! I will be back for regular service. More

Had to wait a little longer than advertised to have service doors opened. Service people are very friendly and work done is excellent and my car came out clean after being washed which was nice. Was service doors opened. Service people are very friendly and work done is excellent and my car came out clean after being washed which was nice. Was not pushed into doing something that wasn't necessary. I was a little shocked as the price was a little higher than I expected. Overall very satisfied. More

Over all a Great Experience, always Friendly, and knowledgeable I have been a customer of Collins Nissan for the pst 3 years and have always had a great experience knowledgeable I have been a customer of Collins Nissan for the pst 3 years and have always had a great experience More

The service I have received at Collins Nisssan has been excellent particualry when I deal with Jim williamson. he presents as though he is actually listening and concnerned about any problems with the veh excellent particualry when I deal with Jim williamson. he presents as though he is actually listening and concnerned about any problems with the vehichle and attends to it by providng me with a response. The person at the parts counter, I regret i cannot remember his name, is alos very attentive and what surprises me is that he is always seekign out options and what would be the best price for me. I am surprised (pleasantly) by this as that has not been a typical experiecne at a dealership. This is the type of thing that keeps me coming back. Lastly, I have only met one of the mechanics and i think his name is spelt Haroon. I have always had my mechanical things addressed properly and not once have I had to return to get the job done right as it is always done right the firts time. This keeps me coming back. I also apprecaite very much that I can book an appointment and they will accomdoate me to get me in and out asap. Transportation to the dealrship is a challenge for me and getting to work is antoehr story buyt these guys alwaays are abel to get me in and out on time. If they know the job will take a little longert. I do apprecaite their shuttle service. Good job guys! More

Service department is friendly and helpful. They do quality work at reasonable prices. Sales staff is great too but I keep buying cars at this dealership because the service department sets a high stan quality work at reasonable prices. Sales staff is great too but I keep buying cars at this dealership because the service department sets a high standard for customer satisfaction. I highly recommend this dealership. More

My experience at Collins Nissan has always been a positive one. I feel that I am treated fairly, things are clearly explained and they do their best to see that I am serviced and out the door ASAP w positive one. I feel that I am treated fairly, things are clearly explained and they do their best to see that I am serviced and out the door ASAP when I am pressed for time. Judy is great! She is always more than happy to make sure I understand all the details of the service and gives me product price options when applicable. Victor is also great!He had my new all weather tires on quickly and efficiently when I was pressed for time during an oil change visit when I purchased new tires at the spur of the moment. I have tried other dealers ( not Nissan) closer to home, and found their work questionable, I do not have this feeling at Collins Nissan. I feel the staff here are sincere and honest and I will recommend them highly to friends and family. Thank you, Julie Beaudoin More

I have been going to Collins for about 15 months to have my 350Z serviced since i moved to the area and have never left the dealership feeling slighted or unhappy. Judy always goes out of her way to make my 350Z serviced since i moved to the area and have never left the dealership feeling slighted or unhappy. Judy always goes out of her way to make sure that i am completely taken care of and in fact today when in to book an appointment for service i asked her where i might rent a cargo van for some work i needed to do, she not only suggested a spot but made the vehicle rental booking as i waired....amazing service More