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St. Catharines Nissan - Service Center
St. Catharines, ON
76 Reviews
76 Reviews of St. Catharines Nissan - Service Center
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September 05, 2019
Staff Friendly, Manager quite the opposite Went to this branch for a oil change as I usually do as I work 5 minutes away and use their shuttle service to get to work and back to the dealership Went to this branch for a oil change as I usually do as I work 5 minutes away and use their shuttle service to get to work and back to the dealership at the end of the day. On the way back to work the shuttle driver who know my requested time says "oh by the way I wont be able to pick you up when you want I have another pick up around the corner 15 minutes earlier and once I drop him off and come get you and bring you here it'll be past my shift so he tells me to take time off work or get a cab. So at this point I am s.o.l cause my cars already at the dealership and I have to get back so I have to take an hour off work and lose pay because of this so its convenient for the shuttle guy to come pick me up. So I talk to the front desk employees two younger men who understood what I went through was unnecessary and shouldn't of been dealt with the way it was so when they got the manager Mr.Steve Secord and explained the situation to him he just looks at me and says yeah that sucks its your problem and just had 0 customer service skills and just treated me like I was not a valued customer at all. I'll be taking my business to a different Nissan Dealership from now on if I even deal with Nissan at all from this point on More
by napper14
Employees Worked With
Steven Secord
July 31, 2019
Overall excellent! All I have to say is thank so much for all your help and hard work! It certainly paid off to get me not just 1 vehicle, but 2 in the past 8 months. I All I have to say is thank so much for all your help and hard work! It certainly paid off to get me not just 1 vehicle, but 2 in the past 8 months. I enjoyed/enjoy both vehicles. I'm happy and will continue coming back to you guys. More
by Jakester90
April 06, 2019
Courteous and knowledgeable in attending to my problem. Previously had my car in because low tire pressure light was on continually. Was told all tires were inflated properly and they could do nothing about Previously had my car in because low tire pressure light was on continually. Was told all tires were inflated properly and they could do nothing about interior warning signal. Steve checked on line a found a solution immediately. More
by DawG22
Employees Worked With
Steve Hess
November 07, 2018
Great experience Steve and Chris were very helpful had parts orderd and installed the service was very good and quick everyone was very friendly and helpful pleasant e Steve and Chris were very helpful had parts orderd and installed the service was very good and quick everyone was very friendly and helpful pleasant experience More
by Fredmissan
Employees Worked With
Chris, Steve Ducross, Steven Secord
October 12, 2018
Poor service!! Bought a used 2013 Nissan Sentra in feb 2018 from the day I brought it home there were problems with the car! Front right shock needs replacing,Had th Bought a used 2013 Nissan Sentra in feb 2018 from the day I brought it home there were problems with the car! Front right shock needs replacing,Had the lower control arm replaced because there was movement (loose) . And 8 months later still the same problem so there’s more wrong than just the control arm. My steering wheel doesn’t lock when the car is off! And the main problem I needed fixing is the vibration when I turn , stop ,step on the gas I have no idea what is wrong could maybe be the cv joint? Steering column? Tie rods? Boot?and it was supposed to get fixed at no charge.it’s not fixed and they want to charge me for it! I’m so disappointed!!! I was going to buy another car from them when the time came but after all the hassle and run around I’m definitely not buying from st Catharines NISSAN...15000$ after taxes and I’ll have to put all this money into it!!? More
by Lemieux
Employees Worked With
Lisa Owens, Steven Secord
March 22, 2018
Purchased two cars from Collins Love my 2016 Juke! Just not happy about them letting go of Marlene the garage attendant lady. She was the best to deal with. So friendly and knowledge Love my 2016 Juke! Just not happy about them letting go of Marlene the garage attendant lady. She was the best to deal with. So friendly and knowledgeable. I felt I could trust her with my vehicle service and repairs. Sylvie More
by stremblay1965
Employees Worked With
Marlene
March 05, 2018
***BUYER BEWARE*** THEY DO NOT HONOUR THEIR WARRANTY! Here is my review on the awful service that I received as I brought my 2016 Nissan Murano in because my entire exhaust is rusting out. Here is my review on the awful service that I received as I brought my 2016 Nissan Murano in because my entire exhaust is rusting out. To give you some short, much needed background information. I bought a 2016 Nissan Murano from COLLINS NISSAN 1.5 years ago. This was a like new demo once driven by the owner himself. This was a $60,000 + vehicle at the time of purchase. I have barely driven this car and it still only currently has 31,000 KMs on it. This past month, I brought in my car in to have a tire leak fixed and much to my surprise my service advisor came out from the shop to get me. He had the SUV up on a lift and showed me that the ENTIRE exhaust was rusted and corroded. This was so severe that there were pieces of rusty metal coming off of the manifold. He advised me to take a picture and bring it into the dealership ASAP. I would like to note that the car has been oil sprayed and that there is NO RUST anywhere else on the vehicle or underneath. I made an appointment at Collins Nissan, where I was then told that the vehicle is “perfectly fine and in working order”. This is because there are not leaks or complete hole yet. Therefore, I need to wait until exhaust is leaking into my car’s cabin or until it is spilling out into the air to change it? I was also informed by the staff that this is not “normal” and that other Muranos of the same year have not had this problem. So I left, as to not make a scene. However, I was not happy with this answer, so I contacted the service manager named Steven Secord. My experience on the phone was that: he didn’t have time for me and that this was not his problem. He informed me that he looked at the car himself, yet I do not think this was true. I was sitting in front of his office the entire time my car was up on the lift (I know this since there are windows and I can see into the shop). He told me that I would have to contact Nissan Canada myself, on my own time. WHERE IS THE CUSTOMER SERVICE LEFT IN THIS WORLD? Could he not contact them on my behalf, since the vehicle is in obvious disarray? Mr. Secord also went as far to say that these are “cheap Asian” parts used on the vehicle and that this just happens. He also said that this exhaust will “last for a long time” despite this. Therefore, it will last until the warranty is up and I have to pay $2000-$4000 out of pocket to fix it myself to fix it? This is obviously a manufacture’s defect on my vehicle, yet nothing is being done about it. No one at Collin’s Nissan cares about customer service anymore and it is so so sad. You definitely do not get what you pay for when you spend $60,000 on a Nissan SUV. SO BUYER BEWARE AND PLEASE TAKE YOUR MONEY AND EXPECTATIONS ELSEWHERE! More
by F.P.
Employees Worked With
Steven Secord
February 27, 2018
My experience was very pleasant 😀 The vehicle I purchased February 15 2018 was a Nissan Murano. My salesman was Kevin Lachintt which was, helpful, pleasant,and very trustworthy. I lov The vehicle I purchased February 15 2018 was a Nissan Murano. My salesman was Kevin Lachintt which was, helpful, pleasant,and very trustworthy. I love the vehicle and the dealership I would recommend to everyone.Misty Young in financial services was very knowledgeable and pleasant. Thank everyone at Collins Nissan Sheila Robb More
by Gun Rogue sl
Employees Worked With
Other Employees :
Steve Ducross, Lisa Owens, Jesse Mason, Kevin Lachnit
August 13, 2017
Worst dealership i have dealt with ever.. Maureen in the service department is the rudest person i have ever dealt with. They screwed up my appointment and basically she said oh well. Maureen in the service department is the rudest person i have ever dealt with. They screwed up my appointment and basically she said oh well. More
by Rob
Employees Worked With
Maureen Piggot
July 06, 2017
They got me home SAFE! I normally do not do online reviews, and when I do it's because the business truly deserves any and all accolades! To make the long story short, I normally do not do online reviews, and when I do it's because the business truly deserves any and all accolades! To make the long story short, my family was taking an impromptu trip to Canada's Wonderland over the Canada Day/4th of July weekend in my 2008 Nissan Pathfinder(174K Miles). When we left Toronto on the way to Niagara we noticed a slight sputter. Thinking it was bad gas we didnt think too much of it, until about Smithsville and it lost most power and acceleration. We putted into the parking lot where it completely died, this was on Sunday. Monday morning I started to look for a NIssan dealership that was open, and Collins was the only one in the area open. I called and spoke with the Service Manager Steve who told me to get it in there, but explained that it was still a "holiday" weekend for some and that he had a skeleton crew. Later that day when we got to the dealership Steve explained that he had already had a few techs on it, however was a bit lost on what the issue might be. We checked into a nearby hotel and the following day Steve called to say that they had figured it all out and that the parts would be on their way and that I should be going the following day. Through all of this, Steve arranged the Nissan Shuttle driver to take us to the hotel and back, around to rent a car(the wife had to head to Buffalo to fly out for work), and then back to the rental place to bring us back to the hotel. In the afternoon on Wednesday I called and true to his word the parts had come in and they had me all fixed up, however with one hiccup, a coil was misfiring, but was an easy fix. When waiting at the hotel, it seemed to take a bit of time for the shuttle driver to arrive and when I called I spoke with Lisa who took it upon herself to get a car and come pick up my son and I from the hotel. When we arrived I was met by Mike the tech who was working on my car, and he explained that there was one other coil that was also misfireing and that he didnt feel comfortable sending me on a 500 mile trip without fixing. They were able to find a second coil locally and I was on my way by 5pm close. Throughout my entire experience with Collins and their team I felt like I was part of the family, and they cared that I got home safely, and not stranded on the side of the road. Their attention to my needs was incredible, and the staff was caring and courteous. I would say, feel comfortable that you are in good hands at Collins, theres really no reason to go elsewhere. Thank you all for all that you do, and did to get my family home safely. More
by Jason Borst
Employees Worked With
Lisa Owens, Steven Secord
