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St. Catharines Nissan
St. Catharines, ON
1,792 Reviews
St. Catharines Nissan has changed ownership as of June 1st, 2018. We are located in the heart of the Niagara Region on Scott and Lake Street in St. Catharines, Ontario. We are committed to providing the highest levels of customer service through our knowledge of the automotive industry and the vehicles we sell and service. We will work hard to earn your business to become a customer of ours for life. We want to show you the difference our dealership provides through Trust, Transparency and a Professional approach. Come see us today and feel the difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
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Showing 1,792 reviews
February 18, 2018
Amazing Turnout: I had the pleasure of dealing with Rob, What a great experience. Rob went above and beyond. Never thought this was at all possible, Rob is the most fr I had the pleasure of dealing with Rob, What a great experience. Rob went above and beyond. Never thought this was at all possible, Rob is the most friendly person that I have dealt with. When you walk through those front door, everybody is friendly, from reception to other employee's. We had looked at a few cars, I had received a car that would be most economical for myself. I could of not asked for a better person to deal with. I will recommend Collins Nissan and Rob, I will see you when it is time for a trade in. More
by Karey
Employees Worked With
Rob Reilly
February 17, 2018
Excellent customer service. They made me feel important and did everything to help me secure my vehicle. The staff is friendly and very comitted to helping people succeed in thie They made me feel important and did everything to help me secure my vehicle. The staff is friendly and very comitted to helping people succeed in thier dream cars. The staff was very forward and told you straight out how things were going. More
by nicole Pardiac
Employees Worked With
Domenic Cappella, Matt Thompson
February 17, 2018
Patient and determined! Chris was determined to get me into a new-to-me car despite my indecisiveness and credit issues. He was very dedicated to meeting my needs and making Chris was determined to get me into a new-to-me car despite my indecisiveness and credit issues. He was very dedicated to meeting my needs and making sure I was happy with the car I was driving away with. I would recommend him to others due to his patience, determination and dedication. More
by Hphillips
Employees Worked With
February 16, 2018
New AWD 2017 Nissan Qashqai !!! Very good experience !! Bought in the morning picked up at 5pm dealt with Matteo , Matt and Misty all very good and explained everything fully !! Love Very good experience !! Bought in the morning picked up at 5pm dealt with Matteo , Matt and Misty all very good and explained everything fully !! Love my new SUV ready 4 all seasons now !! More
by Boston29
Employees Worked With
Other Employees :
Matteo Scozzafava, Fred Fuoco, Tony Garofoli, Matteo Scozzafava
February 13, 2018
Made the Car Buying Experience a Pleasure and a Breeze Dererk went above and beyond to get me a competitive financing for my 2017 Nissan Sentra. Derek was friendly, courteous, flexible and knowledgeable. D Dererk went above and beyond to get me a competitive financing for my 2017 Nissan Sentra. Derek was friendly, courteous, flexible and knowledgeable. Derek answered all my questions with ease and simplicity. Above all, Dererk made the car buying experience a pleasure. A1 Customer Service!!! I will definitely recommend both Derek and Collins Nissan St. Catharines to anyone looking to purchase a new car. Kevin. More
by Kevin
Employees Worked With
February 13, 2018
Awesome Dealership and sales people. Everyone was kind and helpful with my purchase of my Murano. The staff was easy to deal with and has great service there. I highly recommend Collins Everyone was kind and helpful with my purchase of my Murano. The staff was easy to deal with and has great service there. I highly recommend Collins Nissan Dealership to anyone! More
by Kathy
Employees Worked With
Other Employees :
Judy Rotz, Krista Caperchione, Matt Thompson, Matteo Scozzafava
February 12, 2018
Excellent service Kind friendly and welcoming amazing service very flexible when working with my schedule always ready to answer questions or concerns I might have had, Kind friendly and welcoming amazing service very flexible when working with my schedule always ready to answer questions or concerns I might have had, explained everything in great detail. More
by Erica
Employees Worked With
February 12, 2018
Can't believe everything you hear I was a new and happy customer of Collins Nissan, until I actually drove off the lot with my new Nissan Rogue and realized what I signed up for isn't I was a new and happy customer of Collins Nissan, until I actually drove off the lot with my new Nissan Rogue and realized what I signed up for isn't what I received. I dealt with Domenic Cappella as my sales agent and when we test drove the Rogue we took out a S model, which had the blind spot indicator safety feature - something I REALLY expressed to Domenic I liked about the car. When Domenic and I chatted about the next model up (SV model) he mentioned the features were all the same as the S model, but that the SV added additional features like power seating and moon roof etc. I purchased the show room SV model and didn't test drive it - I figured what's the point if it has all the same features as the S but adds more?! You can imagine my disappointment when I drove away and found out the SV model I ended up going with doesn't come with the blind spot indicator. When I drove the car off the lot I couldn't understand why the blind spot indicator wasn't working. That night I read my owner's manual and went through all the settings only to find my car definitely does not have the blind spot indicator feature. My next step involved checking Nissan's website to find that the blind spot indicator is an OPTIONAL feature on SV models. I feel as a Nissan sales specialist, I should have been able to trust that what my sales agent told me I was getting in the vehicle was true. It shouldn't have taken me driving the car off the lot and Google searching standard features on these vehicles to find out this feature is optional. I would have expected a Nissan sales specialist to know this about the SV models and ensure mine had the feature, especially since Domenic and I chatted AT LENGTH about this specific safety feature, during the test drive and while negotiating the deal. I emailed Domenic to make him aware of my unhappiness the day after I picked up my car and the best he could do was offer a couple oil changes. When I further escalated my unhappiness to Domenic I never received a response. I followed up by email with Tony Garofoli, the dealership's general manager. It has been a week since I contacted Tony and I haven't heard a word. Seems like all this dealership cares about is getting a quick deal with no concern for customer retention. You can bet they've lost one customer here. More
by Unhappy123
Employees Worked With
Tony Garofoli, Domenic Cappella
February 12, 2018
Awesome service Derek people I have ever had to deal with when buying anything. He is friendly and very willing to help you out. He went over and beyond to get me fin Derek people I have ever had to deal with when buying anything. He is friendly and very willing to help you out. He went over and beyond to get me financed and into my new Dodge Ram. It was a great pleasure dealing with Derek. Dan More
by 7123dano
Employees Worked With
February 08, 2018
best experience ever, I highly reccomend this dealership . helpful , friendly , not pushy !! They took care of everything !!!they we're all helpful , for a car dealership , fantastic service . We will be bac helpful , friendly , not pushy !! They took care of everything !!!they we're all helpful , for a car dealership , fantastic service . We will be back, we will tell our friends and family. More
by rosa ciarmoli 2018
Employees Worked With
Steve Piro, Krista Caperchione, Jesse Mason, Matt Thompson, Marisa Bellissimo , Paul Rankin
