St. Catharines Nissan

Incompetent Did not have the required knowledge for the vehicle he sold nor did he have the professional etiquette when it comes to dealing with people. Not a go Did not have the required knowledge for the vehicle he sold nor did he have the professional etiquette when it comes to dealing with people. Not a good experience had to send the vehicle back in for service after he told us everything was fine and he checked with the mechanics. If Nathan had checked the tire pressure like we asked and the warning light was on in the vehicle he said it was suppose to be. Even a colleague came over and said let the mechanic’s have a look Nathan said no they had checked and everything was fine. Not sure how they were able to approve the safety with the warning ?? light on. This caused us to have to go back and schedule an appt. to have them fix the problem. No apologies here he just likes to take no ownership and blame others. We had to take the vehicle down wait for the repair then puck it up again (waste of time) should have already been taken care of. Once the vehicle is in for repair the service manager pulls off a part that was inside the vehicle and breaks into 3 pieces and told me it just crumbled in his hand. If he knew it was an after market piece why did he have to destroy it, we liked it. He actually had papers from Amazon to replace the part and gave it to me. Then he hands me the papers and says no charge, no kidding no charge it should of been taken care of the day we picked up the vehicle, and the dealership should actually replace the piece they broke off into pieces as we purchased the vehicle with that part Intact. More

Great experience! I had an incredible experience with St. Catharine's Nissan. I traveled in from Milton to purchase my car because of the customer service I experienced I had an incredible experience with St. Catharine's Nissan. I traveled in from Milton to purchase my car because of the customer service I experienced. From my very first email to driving away with my car, I was well taken care of and couldn't have asked for more in my experience. I highly recommend working with Jesse as your product specialist and Misty as your business manager. Thank you! More

Outstanding Customer Service Rene was extremely helpful with all the hurdles I experienced at the time of purchase, he took care of everything in a timely fashion. He made this an Rene was extremely helpful with all the hurdles I experienced at the time of purchase, he took care of everything in a timely fashion. He made this an easy and stress free experience. More

The best experience shopping for a vehicle. I rated the dealership excellent based on knowledge of vehicles, respectful and tentative staff, and working with me to purchase a vehicle is that su I rated the dealership excellent based on knowledge of vehicles, respectful and tentative staff, and working with me to purchase a vehicle is that suits my needs. More

New truck Everyone in the dealship was friendly, there wasn’t any hiccups in the proscess of doing the deal/trade in. During the deal process all our phone call Everyone in the dealship was friendly, there wasn’t any hiccups in the proscess of doing the deal/trade in. During the deal process all our phone calls were returned promptly and we received regular updates as the deal was unfolding as to the status of the deal etc. The delivery of the vehicle went smoothly and everything was explained to us. All in all a great experience More

DO NOT BUY ONCE THE PAPER IS SIGNED THEY CHANGE They sold me a new vehicle right when I drove it off the lot it had issues within that day I told them I didn't want the headache and they can have it They sold me a new vehicle right when I drove it off the lot it had issues within that day I told them I didn't want the headache and they can have it back they informed me don't worry ill be taken care of after my numerous visits of repairs in less then a month. Lets just say that never happen after months of talking and being ignored they pretty much told me I get screwed.and the manager was rude about it, I even offered to trade it in for one of there used vehicle but they offered back at a huge loss on value on me which would cost me double. After everything I wished I just kept my old vehicle which would of not cost me anything and have less headaches. BE WORNED IF YOU BUY AND SOMETHINGS GOES WRONG WITH IT THE DAY YOU DRIVE IT OFF THE LOT YOUR STUCK WITH IT. More

Very knowledgeable sales rep Nathan Kent is very accommodating and friendly. Listens to all requests does not push for more than what is asked for. Will be returning to Nissan to Nathan Kent is very accommodating and friendly. Listens to all requests does not push for more than what is asked for. Will be returning to Nissan to buy rouge from Nathan Kent and any other vehicle needs for family and will recommend to friends More

Amazing I must say this has been an amazing experience compared to my last one while purchasing a new vehicle. I am the most picky person you will meet to th I must say this has been an amazing experience compared to my last one while purchasing a new vehicle. I am the most picky person you will meet to the point if it's not what I want do not try and change my mind cause I won't have it it was a difficult time trying to find what I wanted jeep after jeep after jeep but guess what I GOT WHAT I WANTED... AND MORE .... Please if you want a great amazing experience this is the place to go. Thanks to everyone who helped me get what I wanted you guys are the best.. To the driver who followed me with my trade in the wide zoom works on my phone. More

Pleasant and very friendly I must say that my experience working with Kevin, Jesse and Matt have been one of my best experience buying a new vehicle...and I have purchased sever I must say that my experience working with Kevin, Jesse and Matt have been one of my best experience buying a new vehicle...and I have purchased several from different dealerships. Jesse is very knowledgeable and friendly and I would recommend him to anyone of my family and friends. Matt the sales manager (sales managers are usually the most difficult to deal with) was very friendly and were able to agree on a deal without the fanfare. Thanks to every one at St Catharines Nissan and others that were part of the team Marcel Brousseau More