Southview Acura

Garbage "Customer Service" Initially my budget was $25,000 but after realizing I would not get the year of MDX I wanted, I upped my budget to $30,000. I called my salesperson b Initially my budget was $25,000 but after realizing I would not get the year of MDX I wanted, I upped my budget to $30,000. I called my salesperson because he didn't bother to ever call me after my first visit (except to get me to test a 2009 which I made clear I did not want). I thought the increase would help with receiving better customer service...I thought wrong. Very, very wrong. He gave me false hope about a 2012 I wanted and when I came in (with a 2 and 4 year old) we couldn't get the deal done (I said no back and forth, best price now as my children are well....2 & 4) and he couldn't follow my simple requirements. The sales manager told me I should get a baby sitter next time. Well, you amateurs should have showed me one that DID work with what money I did have. The only person in that dealership with class is Linda, the receptionist. They should have her sell cars. More

Excellent customer service. The service dept. was very helpful and accommodating. Parts were in and I was out in no time. All on warranty. Was even offered a loaner car. helpful and accommodating. Parts were in and I was out in no time. All on warranty. Was even offered a loaner car. More

Poor marksmanship from techs . Lack of management involvement when mistakes are made to your car. Will always avoid to do warranty work when your having problems with car. Got to fight to get it done involvement when mistakes are made to your car. Will always avoid to do warranty work when your having problems with car. Got to fight to get it done .easier to talk to Honda servicing to get it done . More