Southside Dodge Chrysler Jeep Ram

Shady re-conditioning department On a brand new Ram 3500 Limited... Rear passenager fender trim was missing. Popped on off another truck, chipped it in three spots. Thankfully for Sa On a brand new Ram 3500 Limited... Rear passenager fender trim was missing. Popped on off another truck, chipped it in three spots. Thankfully for Sales, he got them to take it off and put a new one on however, in the process, chipped the 3M along the bottom of the fender. Also, had a door trim clip broken and the seat cushion cover kept popping off. Firstly, and very common in this department is that they will use a bonding glue to weld the pieces together. Totally unacceptable in a brand new 76 thousand dollar truck. In the process of pulling the rear seat bench out and or putting it back in, a plastic tab was broken on the storage compartment. Sadly, failed to inform me of that at that time. Once found out and brought back to the dealership, they ordered me another one. After waiting a few months I managed to get them to install. On install, one of the compartment doors was over extended and cracked the compartment. Talk about being pissed... The solution... To pull one out of another truck on the lot and replace it with the new. Secondly, the drivers seat cushion cover kept popping out and up, which would run into the back of the knee and rub against the calve. This guy clipped in back in place however, it popped out once sitting in the seat. The day I got the compartment installed, the service department got some guy that would put hog rings in place so it wouldn't come out. He also checked all the other seats. Thirdly, I'd like to point out some people, good or bad... Whatever! The sales guy that sold the truck to me is okay, but organizing fixes poor. Another sales guy, by all accounts is awesome and gets things done and through the proper channels which in the end is the right thing to do. Will take a little time, but helps. Lastly, I will name this guy... Cam. He stepped into fixes others mess ups. He treated me and my truck with respect and care. He listened and took great care of me. In fact, went beyond the call. Lastly, if you ever have any issues that require re-conditioning department, DO NOT TRUST just anyone. Be present and beside your vehicle at all times to watch how they treat your vehicle. If I hadn't been there, would have plastic glue been used!? Maybe... That new compartment with the crack in it... Would that now be placed in the truck that the one in my truck came out of... Maybe! More

Very Pleasant My visit to Southside was very pleasant. I just previously had gone to another dealership where they had a sale and had spent 3 hrs ending up with no My visit to Southside was very pleasant. I just previously had gone to another dealership where they had a sale and had spent 3 hrs ending up with nothing and being very frustrated. I have purchased from Southside before and should have returned to begin with for my current vehicle search. Salesman was awesome, he found a suitable vehicle within minutes. Finance guy Kyle was excellent, he dealt with our applications professionally and even though it was after closing, he didn't rush to get us out so he could go home. I would definitely refer someone to come here. More

Will let you drive an unsafe vehicle I purchased a Vehicle from them, the ignition switch has been recalled, but the parts are not available. Southside has told me I'm on my own, no loane I purchased a Vehicle from them, the ignition switch has been recalled, but the parts are not available. Southside has told me I'm on my own, no loaner car. The van has shut off twice, thankfully in non life threatening situations, but if it happened in an intersection, my whole family could have been killed. Shame on you Southside Dodge, and shame on you Chrysler Canada who were as equally unhelpful. More

will not honor advertisement Went with ad from dodge. With list of 10 vehicles that dodge website states is $27469 they flat out refuse to sell vehicle for the price dodge set fo Went with ad from dodge. With list of 10 vehicles that dodge website states is $27469 they flat out refuse to sell vehicle for the price dodge set for ut saying they will loose money. Well unfortunatly if dodge says its thay price and you refuse to honor price i refuse to buy or ever give you any positive buisness. Wayne thr manager is a liar More

Poor service Terrible service! I went in with my brand new jeep because of a leak. I was told that the windshield washer pan was cracked and it was under warrrenty Terrible service! I went in with my brand new jeep because of a leak. I was told that the windshield washer pan was cracked and it was under warrrenty and replaced. The next day, I was out of washer fluid again and quickly noted that the top off leaked right out of the reservoir. Brought the jeep back and they replaced it as they said the repair did not hold? The day prior I was told the reservoir had been replaced. Then I took the jeep back for a service and I was convinced into a piece of mind inspection. I specifically asked for a rotation with the service and was informed that rotations were part of this. When I got a call back later about the jeep I was told that they needed to perform some tests on the vehicle but were not able to explain what the tests were for and why they were needed. $500 later for a service the tires were never rotated and there was little oil in the jeep making me question the validity of the work done. Messages were left for the service manager and my calls were never returned. I rely very heavily on my vehicle and can not have it repaired in a place that treats people this way. More

misleading sales tactics They had a big sales promo going on when I was looking for a new Jeep, so I thought I'd check them out having already done a lot of research. Long st They had a big sales promo going on when I was looking for a new Jeep, so I thought I'd check them out having already done a lot of research. Long story short- they remove the factory window sticker and put a big "SALE!" Sign on the windshield and list their vehicles at about $2500 over MSRP. Sale price? Needless to say I went elsewhere. A company whose business plan is to gouge their customers unless called on it won't get my business. Found out later they have a terrible reputation within the local Jeep community. More

My wife purchased her Caliber here before we were dating/married and had always had it serviced here. Last year, we took it in to replace worn bushings. Ten months later, the front bushings were alr dating/married and had always had it serviced here. Last year, we took it in to replace worn bushings. Ten months later, the front bushings were already worn again. They weren't exactly forthcoming on whether or not they'd be covered under a repair warranty. Finally got it out of them that IF it were the bushings, then yes it would be. Car was dropped off in the morning. By early afternoon, we were told that there were no problems with the bushings, but that we needed to drop $5000 for a new transmission. They told us it was an issue with the CVT discs that they'd only ever seen once before ever in the history of that model. We were told they'd "run some tests" and taken it around the block to determine this. We weren't told what tests were run, or how the very obvious sound of a worn front bushing to the front right of the vehicle was really a hard to discern transmission issue in the front/middle. We took the car to the highest rated independent transmission place in town, as well as the other Dodge dealership. Both placed agreed that the only problem needing repair was the front bushing. Neither could find this mysterious "once in a blue moon" transmission issue, nor any other issue that would indicate anything was wrong with it. Southside maintained it was the transmission. I'd rate them worse than very bad if I could for customer service, quality of work, overall experience and price. The only good thing was the lady at the service desk who booked us in for the initial look at the bushing. She was very helpful. The rest of the repair staff, obviously not so much. Obviously, they were looking for a way around the repair warranty for the previous bushing work and came up with this doozy. Lying about needed repairs to customers, being uncommunicative about repair warranties, and not explaining any of their tests/diagnostics to give any good reason why they came up with what they did. More

Service manager was terrible , wouldn't return calls , south side wouldn't cover warranties , costed me almost 5000 out of pocket on repairs that should have been under warranty ( like ball joints, sea , south side wouldn't cover warranties , costed me almost 5000 out of pocket on repairs that should have been under warranty ( like ball joints, seat belt buckles recalled parts ) as for I had the gold package , mpg were no where near what was listed , I even went as far as putting a sticker on the side of my jeep that said ( another unsatisfied customer from southside crysler ) I would not recommend going there More