Southside Dodge Chrysler Jeep Ram

Southside sold me a truck with a defective engine Bought a “Certified” used Ram 2500 crew cab hemi 4x4 from Southside Dodge with full factory warranty; perfect “Mechanical Fitness Assessment”; even a Bought a “Certified” used Ram 2500 crew cab hemi 4x4 from Southside Dodge with full factory warranty; perfect “Mechanical Fitness Assessment”; even a $2000 Southside service contract. Starting in Feb. 2016, the engine light started coming on. When serviced by another dealership in Edmonton, they repeatedly found the air filter was soaked in oil, and this happened again in June and July 2016. When they took the engine apart, it was determined that the engine had been “dusted”, and this had occurred before I purchased it. I tried working with Chrysler to get it fixed, and filed a complaint with Chrysler against Southside, but they said it was a dealer problem not a factory problem; and that the warranty was void. Southside has been unwilling to fix the truck or admit any fault. (In September 2016, they did quote me $11,000 to replace the engine). Bottom line: Don’t buy a vehicle from Southside Dodge. More

I don't trust this dealership We recently stopped by on a whim after getting tired of driving around looking at travel trailers by private sellers. We were shown a 26 for trailer t We recently stopped by on a whim after getting tired of driving around looking at travel trailers by private sellers. We were shown a 26 for trailer that we agreed would be great for us (bunks for our 3 and 5 year old daughters!), and all that was wrong was some superficial hail damage. We agreed on the price, declined the warranty, and said we had a truck but none of the hardware to tow it so to sell us what we needed. When my wife went to sign the paperwork they were super friendly, but blindsided her with over $3500 worth of warranty and service fees that we had not agreed to and had already declined with our salesman. I called and complained and to their credit they did redo the contract removing everything we had not agreed to without too much of a fight, they sure weren't friendly though. The next day we went to pick up our trailer and our salesman wouldn't even come out and say hello. My kids were disappointed because he had given them balloons before. Anyway, the walkthrough went okay, except for the following: 1: I said the tires looked low, but the technician blew me off. I checked at home and they were all below 20psi (two were below 15) 2: The propane tank cover was missing and I had to show a picture of the unit to prove it was supposed to come with the cover 3: They didn't have any of the tow stuff ready for us because they assumed I had my own. I had to show my paperwork saying we had paid over $500 for a tow kit. The techs stated acting like it was my fault that they didn't know I didn't have any of that stuff We took the trailer out camping two days later. Soon after I opened up the water inlet to fill the hot water tank I noticed water had started to leak all over the floor from under the cabinets. I took off the panels and found the hot water tank had a huge crack in it. I'm assuming it wasn't winterized and wound up cracking. That really made me freak out, but I figured I'd just call and deal with the dealership when I got home. Later that day I climbed up on the roof to have a look at everything (including the new bathroom vent cover they had installed), and I couldn't believe what I saw: two hammers that had clearly been sitting up there for a while because they were all rusted (as was the roof underneath them). They were about two feet from the front of the trailer. If I'd been going down the highway and had to slam on the brakes for some reason they would have more likely than not flown off the roof and through the back window of my truck where my two little girls were sitting with the family dog. IT'S SO LUCKY NO ONE GOT HURT OR WORSE! Between the unsafely low tire pressure and the hammers left on the roof I am furious. I feel like since we declined the warranty they felt like it was okay to be completely negligent towards our safety and not even bother with the absolute basics. What if I was picking it up and driving it all the way straight to Lethbridge down the highway with the tires that low? I probably would have had a blowout, and hopefully nothing more. Unbelievable. More

Good experience overall Your salesman (Bud Baldry) was very helpful and friendly as well as your sales manager (Mat). We struck a deal very quickly and the whole ordering pro Your salesman (Bud Baldry) was very helpful and friendly as well as your sales manager (Mat). We struck a deal very quickly and the whole ordering process went very well. More

Very good experience Bought a truck from Darren in the sales department, and Kyle in the finance department. I found them very friendly and knowledgeable! They did not p Bought a truck from Darren in the sales department, and Kyle in the finance department. I found them very friendly and knowledgeable! They did not push me into buying like the other dealerships I went to in Red Deer first. Will definitely recommend Southside to anyone looking to buy. More

Happy Customer I had a more than positive experience. My sales person was knowledgeable and easy to deal with. I had the same positive experience with the fina I had a more than positive experience. My sales person was knowledgeable and easy to deal with. I had the same positive experience with the finance department. More

Dishonest service department After visiting the quick lube I was told I would need to have a differential plug drilled out due to cross threading and required a power steering flu After visiting the quick lube I was told I would need to have a differential plug drilled out due to cross threading and required a power steering fluid flush... As per a second opinion non of this was actually wrong with the vehicle!.... Do you teach you service people how to be dishonest?!... So angry and disappointed that people feel they need to be dishonest in order to make money.. They have lost my business for good?? More