Southside Dodge Chrysler Jeep Ram

I don't trust this dealership We recently stopped by on a whim after getting tired of driving around looking at travel trailers by private sellers. We were shown a 26 for trailer t We recently stopped by on a whim after getting tired of driving around looking at travel trailers by private sellers. We were shown a 26 for trailer that we agreed would be great for us (bunks for our 3 and 5 year old daughters!), and all that was wrong was some superficial hail damage. We agreed on the price, declined the warranty, and said we had a truck but none of the hardware to tow it so to sell us what we needed. When my wife went to sign the paperwork they were super friendly, but blindsided her with over $3500 worth of warranty and service fees that we had not agreed to and had already declined with our salesman. I called and complained and to their credit they did redo the contract removing everything we had not agreed to without too much of a fight, they sure weren't friendly though. The next day we went to pick up our trailer and our salesman wouldn't even come out and say hello. My kids were disappointed because he had given them balloons before. Anyway, the walkthrough went okay, except for the following: 1: I said the tires looked low, but the technician blew me off. I checked at home and they were all below 20psi (two were below 15) 2: The propane tank cover was missing and I had to show a picture of the unit to prove it was supposed to come with the cover 3: They didn't have any of the tow stuff ready for us because they assumed I had my own. I had to show my paperwork saying we had paid over $500 for a tow kit. The techs stated acting like it was my fault that they didn't know I didn't have any of that stuff We took the trailer out camping two days later. Soon after I opened up the water inlet to fill the hot water tank I noticed water had started to leak all over the floor from under the cabinets. I took off the panels and found the hot water tank had a huge crack in it. I'm assuming it wasn't winterized and wound up cracking. That really made me freak out, but I figured I'd just call and deal with the dealership when I got home. Later that day I climbed up on the roof to have a look at everything (including the new bathroom vent cover they had installed), and I couldn't believe what I saw: two hammers that had clearly been sitting up there for a while because they were all rusted (as was the roof underneath them). They were about two feet from the front of the trailer. If I'd been going down the highway and had to slam on the brakes for some reason they would have more likely than not flown off the roof and through the back window of my truck where my two little girls were sitting with the family dog. IT'S SO LUCKY NO ONE GOT HURT OR WORSE! Between the unsafely low tire pressure and the hammers left on the roof I am furious. I feel like since we declined the warranty they felt like it was okay to be completely negligent towards our safety and not even bother with the absolute basics. What if I was picking it up and driving it all the way straight to Lethbridge down the highway with the tires that low? I probably would have had a blowout, and hopefully nothing more. Unbelievable. More

Good experience overall Your salesman (Bud Baldry) was very helpful and friendly as well as your sales manager (Mat). We struck a deal very quickly and the whole ordering pro Your salesman (Bud Baldry) was very helpful and friendly as well as your sales manager (Mat). We struck a deal very quickly and the whole ordering process went very well. More

Very good experience Bought a truck from Darren in the sales department, and Kyle in the finance department. I found them very friendly and knowledgeable! They did not p Bought a truck from Darren in the sales department, and Kyle in the finance department. I found them very friendly and knowledgeable! They did not push me into buying like the other dealerships I went to in Red Deer first. Will definitely recommend Southside to anyone looking to buy. More

Happy Customer I had a more than positive experience. My sales person was knowledgeable and easy to deal with. I had the same positive experience with the fina I had a more than positive experience. My sales person was knowledgeable and easy to deal with. I had the same positive experience with the finance department. More

Dishonest service department After visiting the quick lube I was told I would need to have a differential plug drilled out due to cross threading and required a power steering flu After visiting the quick lube I was told I would need to have a differential plug drilled out due to cross threading and required a power steering fluid flush... As per a second opinion non of this was actually wrong with the vehicle!.... Do you teach you service people how to be dishonest?!... So angry and disappointed that people feel they need to be dishonest in order to make money.. They have lost my business for good?? More

Lied to for starters Recently we received a letter from Southside Dodge in Red Deer congratulating us for purchasing a 2013 Dodge Ram 1500. It should have been a letter of Recently we received a letter from Southside Dodge in Red Deer congratulating us for purchasing a 2013 Dodge Ram 1500. It should have been a letter of sympathy, as we have never owned a bigger piece of "JUNK"! We knew we should have gone elsewhere!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

inquiring about new vehicle I would never buy a vehicle from them. Inquired about a vehicle, and they were so stuck up made my husband and I feel like idiots. All they care about I would never buy a vehicle from them. Inquired about a vehicle, and they were so stuck up made my husband and I feel like idiots. All they care about is making a sale and they will do what it takes...i can't believe they haven't revamped their employees. I would not have given them a star if I didn't have to choose one More

Arrogant and over-confident Salesman and Manager refused to deal on a price with the response that their dealership is "too good" to lower their prices. Found the overall energy Salesman and Manager refused to deal on a price with the response that their dealership is "too good" to lower their prices. Found the overall energy of the sales and finance team arrogant. When I asked them to give me a reason why I should shop with them they could only come up with the benefit of being entered into a draw. Even after we stated we were no longer interested in dealing with them they continued to call, but weren't willing to deal. Last call we received from them we were signing papers for our Vehicle with a different dealership. More

NOT RECOMMENDED! While purchasing the vehicle, all seems pleasant and well but be aware that once you drive the vehicle off their lot, you are on your own. Poor qualit While purchasing the vehicle, all seems pleasant and well but be aware that once you drive the vehicle off their lot, you are on your own. Poor quality vehicle, poor service, and little help provided. The car is under warranty but it has been in the shop more than it has been driven. More

Treated like an idiot. Over a year ago my 2010 wrangler was violently popping out of first gear every time I drove it, brought it in and they couldn't replicate it. I took Over a year ago my 2010 wrangler was violently popping out of first gear every time I drove it, brought it in and they couldn't replicate it. I took the tech for a drive and before I left the parking lot, got it to happen, replace gears and syncros in the transmission, took a week long than I was told it would. Within 2 days of having it back I had a complaint about excessive road noise through the shifter column and it was now intermittently popping out of 1,3,5 gears. Went in and showed them a video of it happening as it was only happening every so often. One of the service guys at the desk talked down to me a basically said there was no issue and it was nothing (being a mechanic myself, only going to them as it was under waranty). Finally got fed up and pulled it apart myself, found that the inner shifter boot was installed wrong and causing it to interfere with the 3 gears preventing them from staying in place. More