Southbank Dodge Chrysler LTD

I’d like to acknowledge the excellent customer service provided by Louis, Tyler, and RJ when I dropped off my vehicle for service. They were professional, helpful, and made the process smooth—I'd rate the provided by Louis, Tyler, and RJ when I dropped off my vehicle for service. They were professional, helpful, and made the process smooth—I'd rate their service 4 out of 5. However, I do have some concerns regarding the technicians who inspect and repair the vehicles. This is the third time I’ve brought my car in for service, and each time, I’ve encountered the same issue: when I pick up my vehicle, the driver’s floor mat is left covered in grease, and the seat is also dirty. It would be helpful if technicians used protective paper on the floor and seat covers to keep the interior clean during service. Additionally, it has taken multiple visits—typically three—for the issues with my vehicle to be fully resolved. This causes unnecessary inconvenience and doesn't reflect the same level of care that the front-end staff provides. I hope this feedback can help improve the overall service experience at this location. More

I was from out of town to go visit my son in Ottawa to bring him his set of summer tires, and the service staff, Louise Raymond and Tyler Parker were very accommodating to book a last minute appt. (which bring him his set of summer tires, and the service staff, Louise Raymond and Tyler Parker were very accommodating to book a last minute appt. (which was on the Victoria Day long weekend), to have the summer tires installed on my son's vehicle. The service & inspection of the car was thoroughly completed & well before the estimated time & at a very reasonable cost! Definitely recommend them to anyone looking for honest, reputable & professional work! More

My daughter needed her vehicle serviced on a holiday weekend and they looked after her very well. RJ Brand was great - thank you! weekend and they looked after her very well. RJ Brand was great - thank you! More

Purchased a 2024 Wrangler from these guys and couldn't be happier with the experience. Daniel, Vanessa, Chris and Bruce were excellent to deal with. Highly recommended. happier with the experience. Daniel, Vanessa, Chris and Bruce were excellent to deal with. Highly recommended. More

I don’t have time to write review, please don’t make it mandatory to people mandatory to people More

2013 Durango towed March 10th, photos and videos sent to People's March 28th, 18 days later, 2 weeks after parts ordered, approved by People's. Big delays on the part of Southbank. Vehicle still not repai People's March 28th, 18 days later, 2 weeks after parts ordered, approved by People's. Big delays on the part of Southbank. Vehicle still not repaired despite several promises. Second time warranty repair work delayed by Southbank More

They provide a good service, they are totally professional and friendly. Since I bought my first new cars at Southbank Dodge 16 years ago, I always come back because we are loyal to them and they professional and friendly. Since I bought my first new cars at Southbank Dodge 16 years ago, I always come back because we are loyal to them and they are to me. More

They provide a good service, they are totally professional and friendly. Since I bought my first new cars at Southbank Dodge 16 years ago, I always come back because we are loyal to them and they professional and friendly. Since I bought my first new cars at Southbank Dodge 16 years ago, I always come back because we are loyal to them and they are to me. More

Great service as always. No surprises. Great value. Excellent work. Shuttle service was on time and safe. No surprises. Great value. Excellent work. Shuttle service was on time and safe. More

Southbank Chrysler is the dealer I visit for servicing my truck thanks to Dan and Madeleine truck thanks to Dan and Madeleine More