South Trail Kia

Excellent Customer Service Experience As opposed to the aggressive sales tactics used by most sales people, Ha-Young's knowledge and customer-service approach was evident right from the st As opposed to the aggressive sales tactics used by most sales people, Ha-Young's knowledge and customer-service approach was evident right from the start. I was able to walk out of the dealership with the best deal possible and I am thrilled about that! Thanks also to Greg, Shimpei and Serge! More

Terrible experience For a start, they asked my wife to sign a bill of sale that only had car make and model details on it, no actual numbers (except for the $1495 for the For a start, they asked my wife to sign a bill of sale that only had car make and model details on it, no actual numbers (except for the $1495 for their "AB climate package" that was preprinted on there, fail!) and a few other fees. Obviously my wife refused to sign it. They came back with some numbers and the $1495 reduced to $595, for a block heater that is on the Kia site for $89.95, whee l locks and nitrogen, can't believe people actually fall for that severely over inflated package. The car was pretty much the same as the MSRP on the Kia website $32,635. When I asked what sort of discount South Trail Kia were prepared to offer, the salesman blatantly lied and said well this is a $35k car and we have reduced it to $32,635 for you. Needless to say we didn't and won't buy from these guys. More

warm welcome i came in on a cold day. i felt very welcome i was not pressured to by at all. it was such a great experience that i went from just taking a look to b i came in on a cold day. i felt very welcome i was not pressured to by at all. it was such a great experience that i went from just taking a look to buying a beautiful car, i couldn't be happier with my experience, so thank you for that. More

2020 soul Scott is a very friendly and knowledgeable sales person.the dealership backed up their promises.I felt very comfortable dealing with Southtrail Kia. A Scott is a very friendly and knowledgeable sales person.the dealership backed up their promises.I felt very comfortable dealing with Southtrail Kia. And would highly recommend them . More

The worst stress of our lifes We went to check on the new 2017 Kia Sportage, the sales employee was nice and took us for a test drive, we liked the vehicle and went to understand o We went to check on the new 2017 Kia Sportage, the sales employee was nice and took us for a test drive, we liked the vehicle and went to understand our finance options, we were told to secure the only silver Sportage turbo we would need to deposit $1.500,00 - we were told some values by the sales guy and later the finance manager changed the values for more, more interest more time for the loan and when we said that we need time to think about our options please can you refund the deposit to secure the car [ 15-minutes ago!] - they said that the deposit was non-refundable, etc... you can see where this lead us... hours later and after speaking with several rude and inconsiderate staff we were finally refund. Simply the worst scheme we have seen. The overall experience was a traumatizing one, from a second to the other the friendly smiley faces turned into aggression and rudeness. It's a shame the behaviour of this dealership because we actually feel that KIA's are great cars. We will but a Sportage, but not from this dealer! Our advice, AVOID - because they do not sound honest. More

Listening to needs of thier cutomer Very well informed group who listen to your needs and help you stay on budget while offering you the best equipped vehicle. Started with the product s Very well informed group who listen to your needs and help you stay on budget while offering you the best equipped vehicle. Started with the product specialist (Ha-Young Lee, product specialist) who presented the different models. Once we made our decision on model we were presented with different trim packages and (Greg Lee, sales manager) was able to make it work within an acceptable budget. Finally finalizing the paper work with (Serge Bilan, F & I manager) was explained thoroughly and left us comfortable with our transaction. More

A very good experience From the start of looking for a used car to the purchase, the process was easy and the dealership and sales associate accommodating to find me the car From the start of looking for a used car to the purchase, the process was easy and the dealership and sales associate accommodating to find me the car I wanted, not the car they wanted to sell. All my concerns, questions, was looked after. Constant follow up by sales associate to ensure to my satisfaction, was done. Very happy with our purchase of the vehicle, would recommend anyone to check this dealership out.. More

Great Service Knowledgeable friendly staff who are willing to work your financial needs. Helped me purchase the vehicle I wanted. if you want to purchase a great ve Knowledgeable friendly staff who are willing to work your financial needs. Helped me purchase the vehicle I wanted. if you want to purchase a great vehicle this is the place to go! More

Great team Received excellent service from my sales person Marcio Sousa He had the car I was interested in ready at the time requested I had an appointment ea Received excellent service from my sales person Marcio Sousa He had the car I was interested in ready at the time requested I had an appointment earlier in the day with another dealership to look at a car and they actually did not have the car on their lot at our appointment time - very disappointing Would highly recommend Marcio More

Good experience My experience was good. Ken helped me with my purchase and I didn't feel pressured or rushed. Financing was completed by Shimpei quickly and easily. My experience was good. Ken helped me with my purchase and I didn't feel pressured or rushed. Financing was completed by Shimpei quickly and easily. More