Signature Mazda

UPDATE: 02/07 - The "owner" replied to my Google Maps review. Back to 1 star based on that demonstrably false response. Bought a new 2021 CX-5 in December 2020 - deal closes, all is well, or so I thou review. Back to 1 star based on that demonstrably false response. Bought a new 2021 CX-5 in December 2020 - deal closes, all is well, or so I thought, but here's where it all starts to fall apart. 1. This dealership forces you to buy their VIP package (or I didn't negotiate hard enough to get it turfed - either or). It includes 15% off any accessories you buy through them until about 1 month after you take the vehicle home. The accessories I purchased were in the deal at full price rather than the 15% off and I overlooked this on the final price sheet. I guess caveat emptor, yeah? Loss to me - about $150+taxes. Funny how their pricing system fails to calculate this properly... 2. One of the accessories I bought was the 2" trailer hitch. So during the deal with the salesperson, I'm constantly referencing the Mazda Canada website to price these out. It clearly notes on the Mazda Canada website that the price of the 2" trailer hitch includes the wiring harness. During the negotiation another sales person asks if I need the wiring harness installed. I say no, I do not need it installed. I guess he asks because this particular dealership doesn't honour Mazda MSRP on some accessories. I find this out when I am having my accessories installed (two weeks after I pick up the car because they needed the deal to close before year end and couldn't install the accessories before I pickup my vehicle) and I object to paying for the harness. I was fine without the wiring being installed, but I want the wiring harness itself for future use. They try to convince me this is normal at every Mazda dealership (above MSRP accessory pricing), that it's my fault for not looking at Signature Mazda's website vs Mazda Canada, etc. After I decline them 3 times and ask for a refund they offer to not only give me the wiring harness but install it for the MSRP price I originally paid. I decline, because at this point I don't trust them. Loss to me - $0 because I declined to get it done with them, but would cost $300+tax more for the harness+install than a dealership that honours Mazda Canada MSRP pricing. 3. I message the salesperson to refund me for the trailer hitch I declined as it was part of the original deal. She quotes the refund as the MSRP price less the VIP package 15% discount they never gave me on the accessory to begin with and no sales tax reimbursement. Sigh. I text her a picture of the contract I signed that shows they not only charged me full MSRP for the accessory but that they charged me sales taxes on top of this - I explicitly point that I was charged sales taxes on the accessories to her. A week later I get a refund cheque in the mail for the MSRP price of the hitch without the sales taxes. Sigh #2. Not making a scene over $70, just glad to be done with Signature Mazda at this point. Loss to me - $70 in sales taxes they never reimbursed in the refund. 4. The day I closed the deal, the Finance manager told me I had to make a partial pre-payment of $1,000 via credit card. Six weeks later the first financing withdrawal hits my bank account at the full monthly amount. Where did my pre-payment go? I check with the financing bank - the dealership submitted the full price of the loan - no deduction for my $1,000 prepayment. I call the Finance Manager, he "checks with accounting" and they refund me my $1,000 same day. How many other customers prepayments did they "forget" about? Loss to me - $0, but would have been $1,000 if I hadn't recalculated the deal terms and the talked to the financing bank six weeks after the deal closed. Completely unforgivable, intentional or not and given they just stiffed me for $70 in sales taxes on a refund I know which of those two I think is more likely. Giving 2 rather than 1 stars because when pointed out, these were made right (mostly, see #3 above). But if I wasn't closely scrutinizing everything, I'd be out close to $1,600 via subtle ways in which this dealership separates you from your money. Tread _carefully_ here folks. More

The staff at Signature Mazda were pleasant & wonderful to deal with. I was in the market for a vehicle for my Mother. I think most of us know how moms can be so it was definitely a breath of fresh air to hav deal with. I was in the market for a vehicle for my Mother. I think most of us know how moms can be so it was definitely a breath of fresh air to have dealt with patient, courteous & knowledgeable staff. It all worked out in the end & we were successful with purchasing a vehicle. Much thanks to the staff for a very positive experience. More

William and his team were super helpful and professional. Sales process was seamless. The car was delivered spotlessly and all promised items were delivered on. Sales process was seamless. The car was delivered spotlessly and all promised items were delivered on. More

The car was booked in for a $309 service (Annual) the final cost was just over $1,000. due to all the other work done on the vehicle. Brake fluid, wheel align, filters etc. I drove the car today and th final cost was just over $1,000. due to all the other work done on the vehicle. Brake fluid, wheel align, filters etc. I drove the car today and the front wheels feel as though they might need to be balanced (rotated). If you rotate wheels do you check if they are balanced? More

Waiting area and washroom are clean. The music volume has been reduced. Well lit. The rep listened to what I had to say. No oil spot on driver's seat, this time. been reduced. Well lit. The rep listened to what I had to say. No oil spot on driver's seat, this time. More

Great service! Loved our purchase, a 2018 Mazda cx5. Matthew made sure to give us a great discount. Would highly recommend this place for great costumer service. Matthew made sure to give us a great discount. Would highly recommend this place for great costumer service. More

The work is done within expectation, good service, in friendly way, All staff were helpful to complete the deal, price is acceptable within the range. friendly way, All staff were helpful to complete the deal, price is acceptable within the range. More

The work was done good and in less time than expected, I was hoping for two hours but finished in less time. I appreciate the service by signature Mazda. Thank you was hoping for two hours but finished in less time. I appreciate the service by signature Mazda. Thank you More

The staff at this Mazda dealership were extremely helpful. They showed excellent professionalism and were very knowledgeable. Thanks for making my new big purchase a breeze. helpful. They showed excellent professionalism and were very knowledgeable. Thanks for making my new big purchase a breeze. More

All the customer service representatives whom I spoke with were very helpful and attentive. The repair to my car was completed promptly without much wait. with were very helpful and attentive. The repair to my car was completed promptly without much wait. More