Signature Mazda

Fantastic car purchasing experience from Donald Li at Signature Mazda! Just purchased a new 2017 CX-5 GT tech through Donald who offered a great deal that was not available at other deal from Donald Li at Signature Mazda! Just purchased a new 2017 CX-5 GT tech through Donald who offered a great deal that was not available at other dealers. Donald is very knowledgeable, responsive, and friendly. He answered my numerous emails and texts while we were waiting for our new car to arrive from Japan. Donald ensured all our extra accessories where installed and was very helpful with showing us the main features of the car upon pickup. We didn't have a car and we were going to take public transit to the Automall, but Donald insisted we take a taxi and he took care of the tab. Donald's customer service is above and beyond! Christopher Collins was very knowledgeable with informing us on all the protection plans available and which ones were the best for the money. Even though we didn't purchase a plan, there was no pressure and he wanted to provide the best protection for new investment. A very friendly guy! Our new 2017 CX-5 GT is great! Such a stylish, sporty, and luxurious ride in a sea of bland family SUV's. Growing up can be stylish too. :) More

Great service! With an impatient baby in tow, Alice recognized we didn't have much time to spare. She made sure everything was in order prior to picking up my new ve With an impatient baby in tow, Alice recognized we didn't have much time to spare. She made sure everything was in order prior to picking up my new vehicle and we were in and out of the dealership in an hour! Thanks for the great service! More

Yicks a check engine light issue I mentally prepared for that repair of a check engine light on a 2004 RX8 could be costly, however, the service technician walked me through the diagn I mentally prepared for that repair of a check engine light on a 2004 RX8 could be costly, however, the service technician walked me through the diagnostic process, offering to call if issue not found within the first hour, where they would need to spend more then a minimal quote I was given. Which did not happen. Issue found. Service Tech called and told me the issue with the cost of repair. Luckily it was just a replacement of a gas cap. I was extremely happy with the service, the price as it was as quoted, and with the sparkling clean car I picked up at the end of what could have been a very costly day. More

Had a good experience My wife and I bought a 2017 cx 5 a couple months ago. Donald Li was very helpful and knowledgable. He knows his vehicles as he went over and above des My wife and I bought a 2017 cx 5 a couple months ago. Donald Li was very helpful and knowledgable. He knows his vehicles as he went over and above describing the vehicle. He has been there and even now for whenever I have questions. So if you're needing someone to talk to. Talk to Donald. We had a good experience! More

Love my new Car! The team at the signature Mazda at Richmond Auto Mall made my very first car buying experience a great one! Michelle, William, Chris and the rest of t The team at the signature Mazda at Richmond Auto Mall made my very first car buying experience a great one! Michelle, William, Chris and the rest of the team were great and guided me well all the way till the end. They let us test drive the car three times :O!! and allowed me to take my time without any pressure to help me make the decision! Thank you everyone for your help. You were all great :) More

Justin Kim is your guy!! We were in the hunt to downsize vehicles and came upon Signature Mazda. Since we didn't know exactly what we wanted we purposely went at closing as to We were in the hunt to downsize vehicles and came upon Signature Mazda. Since we didn't know exactly what we wanted we purposely went at closing as to not waste anyone's time. Justin just happen to be still there and came out to help us. He was very gracious and didn't mind spending time with us even though it was a Friday night at closing! After an hour or so we left him with our wants and needs and within the hour of getting home he had some options for us. We agreed to meet the following morning and low and behold a deal was done and we couldn't be happier. Thank you Justin for making an otherwise stressful event seamless! Everyone there was very helpful and accommodating. I will recommend Signature Mazda and ion particular Justin to anyone who will listen! Thanks again!! More

Great service! We just purchased our new mazda cx5, and we could not be more happier. thanks Alice for assisting and accomodating us eventhough we didn't book an app We just purchased our new mazda cx5, and we could not be more happier. thanks Alice for assisting and accomodating us eventhough we didn't book an appointment. You have made our purchasing experience alot easier. keep up the good work! More power to mazda. zoom zoom baby! More

Excellent experience and great staff William Li is the guy you need to find when you enter the dealership. No BS, he says it as it is and gives you the best deal for your budget. I went i William Li is the guy you need to find when you enter the dealership. No BS, he says it as it is and gives you the best deal for your budget. I went in to get a Mazda 3 Sport and he hooked me up with a deal I wouldn't have imagined. What i loved was that he didn't try to up-sell anything i didn't need which i really appreciated because i have been to other dealerships where they think your stupid and try to sell you something you wouldn't need. The rest of the staff was very friendly and answered the million questions i asked with a smile. Best experience ever and i went home with my dream car!!! More

Buying my new Mazda CX-5 I can't thank Alice enough for all her hard work running back and forth to get me a good deal. She is so polite, very warm hearted, very welcoming and I can't thank Alice enough for all her hard work running back and forth to get me a good deal. She is so polite, very warm hearted, very welcoming and very professional, this girl is a gem and Mazda is so lucky to have such a hard working young lady to represent their dealership. I will definitely recommend this dealership to all my friends and loved ones for the excellent customer service that I got from Alice, she is truley the BEST. More

Very bad exprience I went to the dealership to look for a car and asked if there were any promotional offers currently going on. The sales rep said no and we continued t I went to the dealership to look for a car and asked if there were any promotional offers currently going on. The sales rep said no and we continued to shop. We picked out a car that I liked and decided to purchase it. Due to the colour choice and package choice, I was told there was going to be a 2 month wait in which case the management offered a free navigation package credit towards our purchase for our wait. We paid the $500 deposit and left. I got back home and went onto their website and found that there is a promotion going on and they were already offering a free navigation package. I felt really uncomfortable being lied to and called in to complain about their sales rep and asked for the deposit back. They replied with "we already ordered your car so enjoy your new car" in a very disrespectful tone. I feel honesty in business should be held at a very high standard and this violation of trust is disgusting. (Less) More