Signature Honda

Unfortunately, our experience trying to purchase a 2026 Honda Prologue from Signature Honda was extremely disappointing due to the lack of transparency and professionalism throughout the process. We dea Honda Prologue from Signature Honda was extremely disappointing due to the lack of transparency and professionalism throughout the process. We dealt with Sales Representative Surajit Kanungo, Senior Sales Manager Abdul Mannaf, Finance Manager Felix Zhang, and General Manager David Yuan. The vehicle was initially presented as brand new. We negotiated a price, agreed on the numbers, signed the paperwork, and provided our down payment. When reviewing the bill of sale at home, we discovered additional plans and packages had been added without being clearly explained. When we questioned them, we were told they had to remain as part of the discount structure. The following day, we found another Honda Prologue listed on the dealership’s website for about $10,000 less as a demo vehicle. Since our financing had not yet been finalized and delivery had not taken place, we requested to switch to that vehicle. We were repeatedly told it had already been sold, even though we had called the dealership minutes earlier and confirmed it was still available. When we asked for clarification, we received inconsistent explanations. We were also told that we could not cancel the agreement after signing. The reason we asked about the cancellation policy was because we later learned about the Honda Canada incentives, government rebates, and dealer discounts that had not been clearly explained during our negotiations. We had simply negotiated what we believed was a fair purchase price without knowing how the discounts were being applied. After reviewing the paperwork more carefully, we realized additional packages and add-ons had been included to reach the negotiated total, which raised serious concerns about the transparency of the pricing. I escalated the matter to the General Manager. He advised that the demo vehicle had already been sold but offered an additional discount on the new vehicle instead. We also requested that the additional packages and add-ons be removed, and he assured us this would be addressed. Later, the Finance Manager advised that he was unaware of the agreement to remove the packages and needed to discuss it with the General Manager. A revised bill of sale was later emailed to us. To our surprise, the same brand-new vehicle we originally selected had been changed to a demo vehicle on the paperwork. The odometer reading changed from approximately 9 km on the vehicle to 50 km on the original bill of sale, and then to over 2,200 km on the revised bill of sale. When we questioned this, we were told it was necessary to qualify for the discount. After we raised the issue with the General Manager and provided evidence, we were told it was a paperwork error, and the agreement was eventually corrected. The financing process was equally frustrating. We put approximately a 20% down payment, but were later told that Honda Finance required almost 60% down. We accepted this rather than using a private lender with a higher interest rate. Later, we were informed that a co-signer was required. Throughout this process, we repeatedly requested written financing conditions from the lender but were never provided with any documentation. All information was communicated verbally, despite the financing conditions changing multiple times. Throughout this process, we made approximately 10 trips to the dealership in an effort to resolve these issues. Whenever we asked for clarification regarding the vehicle status, pricing, financing conditions, or additional products, we struggled to receive consistent answers. The entire process was confusing, stressful, and lacked the transparency we expected as consumers. I have retained supporting documentation, including emails, text messages, multiple versions of the bill of sale, financing communications, and video recordings. I hope Signature Honda reviews its sales practices so that customers receive accurate and transparent information. More

The worst service I ever had for repair to my CRV they told me one price total 1700.00 then charged me 2000.00 for work I didn’t concentrate to they totally ripped me off as a senior and a woman so beware told me one price total 1700.00 then charged me 2000.00 for work I didn’t concentrate to they totally ripped me off as a senior and a woman so beware get the quote in writing before you agree to anything they lie through there teeth to take advantage of you More

Dealership's approach of not pressuring sales was very much appreciative. Thanks Ryan &Action Honda . much appreciative. Thanks Ryan &Action Honda . More

Reggie Geraldez was amazing, he explained to me every detail of Honda Pilot Touring 2022 I got . He did a very good job, I'm very happy. detail of Honda Pilot Touring 2022 I got . He did a very good job, I'm very happy. More

Gani Gregorio, as always, delivers the job, kudos to you Gani for your excellent expertise and service. Gani is very professional and honest, he even gave us great deals. We will not hesitate recommending Gani for your excellent expertise and service. Gani is very professional and honest, he even gave us great deals. We will not hesitate recommending Gani on your Honda vehicle purchase. More

Reggie Geraldez walked us through the important information regarding our 2023 Honda CRV Touring Hybrid and its features. He offered us one-on-one actual demo on navigation functions. His clarity information regarding our 2023 Honda CRV Touring Hybrid and its features. He offered us one-on-one actual demo on navigation functions. His clarity in explaining and attention to details were awesome. He even helped with placing our order for winter tires and rims. Our hat's off to you and your expertise. We will not hesitate recommending Reggie on your Honda vehicle purchase. More

Amazing and honestly very surprised from my pre order stage for the New 2023 CRV Hybrid to actually receiving the vehicle on time as promised. Patrick Chong one word INCREDIBLE the knowledge and expertis stage for the New 2023 CRV Hybrid to actually receiving the vehicle on time as promised. Patrick Chong one word INCREDIBLE the knowledge and expertise on Honda Vehicle is exceptional very straight forward and easy to understand so picking up my New Hybrid was a breeze. His team really all help out by showing you the service area and what the dealer has to offer not only this it show that they really care for you as a customer and not just doing a sale but welcome you back to all your Honda need. I never hesitate a second on coming back even though I live far nothing will stop me from coming back to Action Honda even stoping by to say hi or a service call Good Work Patrick continue being the amazing person you are ⭐️⭐️⭐️⭐️⭐️ More

Patrick always provides excellent service. The experience during my visit is wonderful. Now I am really enjoy my new 2022 Honda Civic Touring. The experience during my visit is wonderful. Now I am really enjoy my new 2022 Honda Civic Touring. More

Patrick is very professional, courtesy and honest. He provided a great deal to me and explained everything in details when getting my new car. Much appreciated of his excellent services provided and He provided a great deal to me and explained everything in details when getting my new car. Much appreciated of his excellent services provided and I strongly recommended him to everyone who need to purchase your next Honda. More

I got a car from Mr Ali wonderful service and care I'm satisfied with my vehicle purchase satisfied with my vehicle purchase More