Sherwood Park Volkswagen

Too business like environment,uncompromising and no expression of appreciation to customer service. Will not consider future business expression of appreciation to customer service. Will not consider future business More

Awesome service. Peter was fantastic and helped in every step. Danielle was awesome as well in explaining all the services offered Peter was fantastic and helped in every step. Danielle was awesome as well in explaining all the services offered More

Took my car in to have tires changed. 6 hours later still haven't heard back. I phoned at least a dozen times both to the service department as well as front desk. Nobody answers their 6 hours later still haven't heard back. I phoned at least a dozen times both to the service department as well as front desk. Nobody answers their phone. So how is one supposed to find out the status of their vehicle. Will definitely never use their service department again. More

Horrible place to deal with. I put a deposit on a car and was ready to go pick it up the next day. Got a call from the manager Freddy that they couldn’t honour the deal as they g I put a deposit on a car and was ready to go pick it up the next day. Got a call from the manager Freddy that they couldn’t honour the deal as they got confused about the vehicle i was buying. Bunch of made up lies. More

The service at the car dealer was excellent—professional, efficient, and friendly. The staff was knowledgeable, attentive, and made the entire process smooth and enjoyable. efficient, and friendly. The staff was knowledgeable, attentive, and made the entire process smooth and enjoyable. More

Everyone there was very friendly and professional. The place itself is very clean and well set up. Nobody was too pushy and that made us feel very comfortable. Really enjoy going back. The place itself is very clean and well set up. Nobody was too pushy and that made us feel very comfortable. Really enjoy going back. More

***THEY REPORT NEGATIVE REVIEWS TO GOOGLE TO TRY AND GET THEM DELETED*** BUYER BEWARE!!! To everyone who is debating coming to Sherwood VW, DO NOT WASTE YOUR TIME!!!!! I have never dealt with such a d THEM DELETED*** BUYER BEWARE!!! To everyone who is debating coming to Sherwood VW, DO NOT WASTE YOUR TIME!!!!! I have never dealt with such a disorganized, unprofessional company in my life. It is nearly impossible to get ahold of someone and when they do, they get offended when asked a simple question. They lack customer services skills, everyone I have dealt with there. The service manager makes an excuse that they “let go” someone so that is why no one is able to answer the phone. I also get told it’s just part of buying a new vehicle, when asking why there are so many issues!!! This whole situation is absurd, I have never left a bad review in my life and I thought by buying a brand new vehicle I wouldn’t have to deal with the amount of issues vehicle wise I have had to, let alone the atrocious customer service. Go elsewhere! I promise you it is not worth it coming here. More

Excellent service they know my car well and I’ll be back in the spring for an oil change. Keep up the good work! in the spring for an oil change. Keep up the good work! More

Most of the staff are courteous and polite always ready to serve or answer all your queries. to serve or answer all your queries. More

First time purchasing a VW. Dealership employees were awesome to deal with and helped with my purchase Dealership employees were awesome to deal with and helped with my purchase More