Sherwood Park Volkswagen

WHY YOU SHOULD NOT BUY VOLKSWAGEN ATLAS !PART 1I WHY YOU SHOULD NOT BUY VOLKSWAGEN ATLAS ! PART 1 I purchased fist time Volkswagen last year (Nov.2020) Before I always used Jeep (SUV). Last WHY YOU SHOULD NOT BUY VOLKSWAGEN ATLAS ! PART 1 I purchased fist time Volkswagen last year (Nov.2020) Before I always used Jeep (SUV). Last year I want to buy a new car, and I ended up Sherwood Park Volkswagen and purchased 2020 Atlas Cross Sport VIN 1V2MC2CA5LC214265 . Good engineering, good German Made Car but IT HAS A HUGE PROBLEM behind all this efforts. Couple weeks ago I had windshield cracked, (not small all the way from left corner to the right corner) What I did? I call Sherwood Park Volkswagen Part & Service, and they advised me, " We have to order part(windshield from US-for me it was veird ) Anyway they took my credit card number and charged my credit card $493.63 windshield part fee. They said that they ordered now and call me couple minutes later, " Part will be available around Aug.25th or Aug.26th, they can book it for me Aug.27th and replace the windshield" I said yes, please book it, they book it for Aug.27th at 8 am in the morning (basically today), also we booked oil change B service etc. But most important part WINSHIELD REPLACEMENT...... TO BE CONTINUED WHY YOU SHOULD NOT BUY A VOLSWAGEN ATLAS ..... PART 2- When I booked with them They sent an e-mail and confirmed my booking date and time. Aug.27th,2021 and 8 am. Yesterday at 4.57 pm I received a text message from Sherwood Park VW, and they confirmed my appointment for Aug.27th at 8 am. I went there 7.58 am, and talked with a gentleman (actually it looks like he wasn't happy at all why he is working- my opinion) I explained to him why I'm here, he checked and he said that yes, and he confirmed every details with me. (Windshield Replacement, oil change etc.) I told him I ordered windshield, and he said yes it's here- later on he denied whatever). I left my car over there for all this service, they told me that it will be ready by 5 pm, is it ok for me? I said YES. I left. Around AT 11.39 am I received an e-mail ( also they called me before but I'm busy I did not open my phone) and I called them back. WHAT A SUPRRISE???? They said they don't have WINDSHIELD for my car and they did not replace it windshield! I asked them, "Are you sure? I waited 2 weeks for my order, and finally they put me in, I brought my car, nobody mentioned anything about NO WINSHIELD PART over there" He tried to tell me some stories. I went there, (they wasted all my day). I met their manager (nice gentleman, nice person) but he has no solutions. This is not his fault basically VW SHERWOOD PARK and VW CANADA PROBLEMS! Alberta especially Edmonton, lots of gravel truck on the roads everyday and basically your windshield cracked easily and GUESSS WHAT? If you have VW ATLAS NO WINDSHIELD PART AVAILABLE AND They don't know when it comes?? Basically they put you in very bad situation. I asked them it's a safety issue, can you see that? They see that even their manager took picture of windshield. NO PART AVAILABLE. I told them when parts available, they don't know. You buy car from us but WE DON'T HAVE ANY PARTS, NO WINDSHIELD AVAILABLE! And they don't know when it comes. What Kind of business put their customer in risk? Please see picture of my windshield. If you don't have parts WHY YOU SELL THIS CAR IN CANADA! I need to know and I warn peoples here, don't buy VW ATLAS until they fix this parts issue. I wait their response and I will continue let you know how they handle situation. You can not find windshield after market as well. Basically you are alone, even they don't offer rental car. Funny thinks you pay almost 50K and end of the story you are alone with your car problem, even you paid parts fee upfront). Now they put me HUGE SAFETY RISK and drive like this. More

My sales person Peter was excellent, knowledge full and helpful yet courteous and patient to ensure I made the best choice in a vehicle. I would definitely recommend him in the future. The dealership is cl helpful yet courteous and patient to ensure I made the best choice in a vehicle. I would definitely recommend him in the future. The dealership is clean with good selection More

Peter & the rest of the staff we talked with were awesome! Made the process easy! Like my CRV & would come back if I ever needed to! awesome! Made the process easy! Like my CRV & would come back if I ever needed to! More

Excellent service all around! I am from out of province and this is my second Volkswagen Tiguan I have bought from them! Dealing with my salesman Danny and finance Juliette you won’t have a better experien and this is my second Volkswagen Tiguan I have bought from them! Dealing with my salesman Danny and finance Juliette you won’t have a better experience. They made sure all my questions and concerns were answered! I came into the dealership treated with respect and friendly faces and even offered help from other people within the dealership all wanting to make sure I was being taken care of properly. I was in there and driving away in my brand new vehicle with not even an hour difference! the trip from Saskatchewan was well worth my time for being treated the way I was!! 10/10 recommend visiting Sherwood park Volkswagen if your looking to get into a vehicle, they are fast, efficient and knowledgeable! More

Brand new vehicle …. Customer service non existent. Roadside service non existent. 2021 GLI and it’s the biggest pile of garbage we have ever owned. Our 2017 Hyundai has never seen the shop. The 2-3 m Roadside service non existent. 2021 GLI and it’s the biggest pile of garbage we have ever owned. Our 2017 Hyundai has never seen the shop. The 2-3 month old 2021 is going to live there …. And crickets from the dealership. Stay far away. More

Knowledgeable and courteous staff. Staff took initiative to ensure customer satisfaction. Added additional support to accommodate customer by going beyond to have vehicle registered and delivered for use. to ensure customer satisfaction. Added additional support to accommodate customer by going beyond to have vehicle registered and delivered for use. More

Absolutely wonderful experience purchasing my new wheels! This team made it effortless! I would highly recommend Sherwood Park Volkswagen to anyone! Peter & Mitchell we’re amazing!! This team made it effortless! I would highly recommend Sherwood Park Volkswagen to anyone! Peter & Mitchell we’re amazing!! More

Traded in my vehicle for a 2 year old Golf Sportwagen. The car was listed at a good price, and I was offered a reasonable trade in value. The salesman, Peter, was extremely respectful and easy to work wit The car was listed at a good price, and I was offered a reasonable trade in value. The salesman, Peter, was extremely respectful and easy to work with. He didn't play any of the regular car salesman games, he simply had a car at the right price and offered a fair deal without extensive negotiating. If you choose Sherwood Park VW, make sure you find Peter! More

I had a very nice services with sale personnel (Abhi Chaudhary) . Very nice person and he will let you feel at home. I recommend him to every one. Chaudhary) . Very nice person and he will let you feel at home. I recommend him to every one. More

Never in my life will I buy a car from this Dealership ever again! I had the worst customer service I have ever had. Basically they sold me a car that literally shuts down while driving it and then they " ever again! I had the worst customer service I have ever had. Basically they sold me a car that literally shuts down while driving it and then they "pretended" to fix the problem only for it to happen again. Then they offered to do an exchange with me, only to jerk me around for three weeks (without my car I might add) to tell me that the exchange is now not going to happen?! They are the biggest crooks I have ever met and to be honest, I don't even want to get another car from them. PLEASE! DON'T EVER BUY FROM THEM! THEY MAY LOOK LIKE THEY ARE SUPER NICE AND FRIENDLY BUT THEY AREN'T! More