Sherwood Park Volkswagen

Was told I would be contacted in 3 days regarding some parts that had to be ordered and problems that had to be clarified whether they were covered under warranty. That was close to month ago and haven’t parts that had to be ordered and problems that had to be clarified whether they were covered under warranty. That was close to month ago and haven’t heard back. More

Received a message two days after service was completed asking how my experience was I told them only half the job was completed and needed to get the vehicle back in to have it completed but no response w asking how my experience was I told them only half the job was completed and needed to get the vehicle back in to have it completed but no response with a new date. When I purchased the vehicle everything was great we agreed on buying winter tires and rims and having our summer rims powder coated black and stored over the winter at VW. When I went in to get the changeover booked they had no record of where my tires were and when eventually they were found they had never left the service bay and sat there all winter. Had to wait to get them powder coated even though they had them for six months already. Service booking staff seemed overwhelmed at my request to have my wipers fixed and have my changeover done and she kept going back to a different customer. I was curious why she would call me up to her desk to start my booking if she clearly hadn't finished the prior customer. Heard great things about the service at Sherwood park Volkswagen to bad we didn't get to experience that same good service. More

It was wonderful. Service and the amazing staff were 100 percent !! The dealership was clean and well stocked with amazing coffee !! Which I had a lot of since I was Service and the amazing staff were 100 percent !! The dealership was clean and well stocked with amazing coffee !! Which I had a lot of since I was there for a great day More

Service is very good. They look after you. People are nice. Terri Anderson was excellent. They look after you. People are nice. Terri Anderson was excellent. More

Teri is the best. Very informative and knowledgable. Very friendly and good at keeping you up to date with the progress of your vehicle Very informative and knowledgable. Very friendly and good at keeping you up to date with the progress of your vehicle More

Friendly staff. Safe clean and comfortable waiting area. Prompt and reliable service . I love my Volkswagon! Safe clean and comfortable waiting area. Prompt and reliable service . I love my Volkswagon! More

Terrible experience. We were told the model we bought had a remote starter that works with the app. It doesn’t even have a remote starter installed. The salesman had no i We were told the model we bought had a remote starter that works with the app. It doesn’t even have a remote starter installed. The salesman had no idea what he was selling. The finance person and sales manager scammed us by giving us “free” winter tires but actually overcharged for the warranty and built the cost of the tires into that price. We will never buy a car or get service done at this dealership again. More

Great service and always attentive to the customers needs during their waiting time coffee is always readily available during their waiting time coffee is always readily available More

Very poor customer service,no interest in earning my business, dismissive of any concerns and generally unreachable by phone. Frustrating experience and never again will I venture any business with business, dismissive of any concerns and generally unreachable by phone. Frustrating experience and never again will I venture any business with More