Sherwood Park Volkswagen

My initial contact was great with both the salesman(Peter) and manager(Faty). After thinking for a day I called to complete my vehicle purchase. The salesman was aware that I was paying cash. salesman(Peter) and manager(Faty). After thinking for a day I called to complete my vehicle purchase. The salesman was aware that I was paying cash. After driving back to the dealership I was told all the papers were ready and the manager and I went out to the vehicle to go over a couple of things. One fix and detailing. He asked me again to have a seat and came back stating that they will not accept cash and that I had to take a 6 month open finance. Wow, never thought I’d see a car salesman refuse easy money. Forced financing is just wrong in my books and if that is how your dealership works you should just say it up front and not waste my time. Needless to say I have an appt with another nearby Sherwood Park dealership who is more than willing to take my cash. More

Sherwood park vw agency is very good deal and all employees have a good behaviour employees have a good behaviour More

Very easy to work with and transparent about options. Thanks Peter and Jean for the help! Thanks Peter and Jean for the help! More

The service reps are courteous and professional. I also find the department provides accurate and timely repairs often exceeding requirements. I also find the department provides accurate and timely repairs often exceeding requirements. More

The service department staff were wonderful! Very helpful and kind. Management of the service department on the other, is a completely different matter! Within two days of being in for a routine Very helpful and kind. Management of the service department on the other, is a completely different matter! Within two days of being in for a routine km check, some recall work, and system updates I had mice in my brand new suv. When I reached out for advice about the situation and to see if there’s a chance things were not reassembled properly I got told there is absolutely no way it happened there. She was absolutely unwilling to listen to anything I had to say and admitted she has no idea how mice could get into a new vehicle! This shop was the only place out of the norm that my vehicle had been since purchased in March, this being early September. I cannot say for sure if it happened at this shop or due to error on their part. But it does seem suspicious that in all the month prior I had no issues and within two days of being there and having staff in my vehicle I suddenly have mice in my vehicle that have caused damage to two $800 car seats and within the vehicle. Needless to say I am incredibly disappointed in her unwillingness to listen to my concern or at the very least offer to detail my vehicle to remove the droppings, she basically said your on your own and stopped replying to my emails. I will Never go to This dealership again! I acknowledge it’s hard to if not impossible to tell exactly where things went wrong but she said there’s “no way it happened there” which is unlikely in my opinion. Very unprofessional!! More

Fun friendly competent dealership. Both Parts & Service Centre are fantastic with friendly people. Purchasing a vehicle here was also a pleasure, the people were very good to work and Both Parts & Service Centre are fantastic with friendly people. Purchasing a vehicle here was also a pleasure, the people were very good to work and make you feel comfortable. More

Helpful, excellent availability to handle concerns and timely vehicle service needs. Responded quickly to follow up needs. timely vehicle service needs. Responded quickly to follow up needs. More

We had a great experience here! No pressure, knowledgeable, friendly staff. Easy to deal with. No pressure, knowledgeable, friendly staff. Easy to deal with. More

Cars a little expensive but nice the dealership is clean and the showroom is great. and the showroom is great. More

Always friendly and have a nice place for me to wait. Tea and coffee available while you wait. I can bring a craft, my laptop or other work with me and there is always a place available to sit and accomp Tea and coffee available while you wait. I can bring a craft, my laptop or other work with me and there is always a place available to sit and accomplish what I need. More