Sherwood Park Volkswagen

First of all, I'd say the salesman. Fred was excellent to deal with. Unfortunately, that's where it ended everything after that point was terrible, sales manager lowballed me on my car Fred was excellent to deal with. Unfortunately, that's where it ended everything after that point was terrible, sales manager lowballed me on my car added all these extras on the new car, finance was pushy trying to sell their overpriced, extended warranty on all the extra packages. By the time they were done, they had added $14868 to the price of my car. Communication with this dealership is absolutely horrendous. Nobody will respond, they pretend they don't know your number. But then when it's time to pick up the car or they want money, they can find you and they can get a hold of you, you should probably avoid this place. There's a lot better dealers out there to go and buy a vehicle from than this, you won't have to deal with all the crap that we had to deal with, i asked for the general manager to call me that never happened either. I don't understand how a dealership can just ignore the customer and ignore when there's a problem in my business. If there's a problem, I pick up the phone and I call the customer, I ask them what the problem is, how do we fix it, how do we make it right. Sherwood park Volkswagen doesn't seem like they really care once they got your money and you're out the door they don't care if they see you until the next time you want to buy a car.\n I feel like I was ripped off even though I canceled the extended warranty, I still ended up paying $5000 for extras that they had done. And then when I checked out, I found out they didn't do the things they said like the undercoating all they did was touch up the old undercoating. I was supposed to get all these other extras that came along with it. Never got any of them when I questioned it. I got a vague email with no explanation. More

Always have had a good experience at Sherwood Park VW. That includes accommodating me for service when I showed up a week before my scheduled appointment! Feel well taken care of and the service is done i That includes accommodating me for service when I showed up a week before my scheduled appointment! Feel well taken care of and the service is done in a timely manner. More

Our experience with Volkswagen Sherwood Park was outstanding from start to finish. The customer service was exceptional—friendly, professional, and genuinely focused on helping us make the right dec outstanding from start to finish. The customer service was exceptional—friendly, professional, and genuinely focused on helping us make the right decision. What really stood out was how well they worked within our budget. There were no surprises, no pressure, and complete transparency throughout the entire process. They took the time to understand our needs and built a deal that made sense for us financially. By far, this was the best vehicle-buying experience we’ve ever had. A big thank you to the entire team for making it so smooth and stress-free! More

The dealers was great, gave me all the time to look at what I wanted to see. I came in to look at 3 different vehicles and the sales person had them all set up ready for me to go. what I wanted to see. I came in to look at 3 different vehicles and the sales person had them all set up ready for me to go. More

Salesman Blake was awesome 10stars Finance is pushy on there warranty and bulxxxx extras , smoke and mirror senerio on there warranty and bulxxxx extras , smoke and mirror senerio More

Peter was very good in explaining the cars features and I would recommend him to anyone looking for a vehicle at Sherwood Park Volkswagen. would recommend him to anyone looking for a vehicle at Sherwood Park Volkswagen. More

We had a great experience with this dealership and couldn’t be happier. They consistently offer strong deals, and the whole process felt straightforward and stress-free. The sales team stands out for couldn’t be happier. They consistently offer strong deals, and the whole process felt straightforward and stress-free. The sales team stands out for being professional and respectful never pushy, and genuinely willing to work with you to find a deal that makes sense. It’s refreshing to deal with a place that values customer satisfaction over pressure tactics. We’ll definitely be coming back in the future. More

They were on time and reliable. Friendly staff which is always appreciated. And close to my house Friendly staff which is always appreciated. And close to my house More

I purchased a vehicle from Sherwood Park Volkswagen in December 2025, and began experiencing issues within the first week. It is extremely difficult to get in contact with anyone at this dealership. It December 2025, and began experiencing issues within the first week. It is extremely difficult to get in contact with anyone at this dealership. It often takes days of repeated calls just to reach someone. Once you finally do, they say they will follow up, but they never call back. This has been a consistent pattern throughout our entire experience. After finally booking a service appointment, I was told nothing was wrong with the vehicle. The issues continued. Because of the lack of communication, we eventually gave up on calling and went to the dealership in person, twice, despite living far away. The first time, it was just my wife and I, and once again our concerns were brushed off with a promised follow-up call that never came. The second time, I brought my mother to help advocate, but our concerns were still not taken seriously. When asking basic questions about the vehicle and prior service, we were met with a disrespectful, unprofessional tone and lack of care. Both the service manager, Cory, and sales manager, Fady, dismissed our concerns as “normal.” Cory spoke to me condescendingly, laughed at my concerns, and called them “hilarious” and “ridiculous.” Fady told my mother he didn’t need to speak with her since she didn’t purchase the vehicle. We were told the situation would be followed up the next morning with a call to book another service appointment. As expected, no one contacted us. Additionally, it was extremely difficult to obtain a proper copy of the vehicle’s fitness/inspection report, as they would only show us an unreadable online version for the first few months. We also requested the records of services performed on the vehicle which they failed to provide. As a result of this experience, which has only raised further concerns, I will be filing a complaint with Alberta Motor Vehicle Industry Council. Overall, this experience has been frustrating and disappointing. The lack of communication, professionalism, and accountability is unacceptable. We would not recommend this dealership. They are not a company that cares for their customers. They have completely lost our trust and confidence. We strongly caution others before purchasing a vehicle here. More

We had very bad experience with volkswagen sherwood park & went there to see used rav 4 salesman & Manager behaviour was very rude & disrespectful & went there to see used rav 4 salesman & Manager behaviour was very rude & disrespectful More