Sherwood Park Volkswagen

My experience with the Sherwood park Volkswagen was great! Fred made the experience of buying a new vehicle nice and simple. He went over the car in great detail and helped me hook up my Apple car play great! Fred made the experience of buying a new vehicle nice and simple. He went over the car in great detail and helped me hook up my Apple car play and put my Volkswagen app on my phone More

This dealership seems to make promises they do not keep. The dealership lacks communication with their own service department and once the sale is made the customer’s needs fall through the cracks. The dealership lacks communication with their own service department and once the sale is made the customer’s needs fall through the cracks. More

Decent experience overall, will keep them on my list for next time. Only real knock was I would have liked a better purchase agreement up front before putting all my money in. That said it wasn't an issue l next time. Only real knock was I would have liked a better purchase agreement up front before putting all my money in. That said it wasn't an issue later when it was time fore them to come through More

Nice people. Slow to call back, but they delivered what they promised. Peter is very attenticey Slow to call back, but they delivered what they promised. Peter is very attenticey More

Our Tiguan was booked in for 9am to do a reset we were told that it would take 2 hours we didn’t get it back till 5pm told that it would take 2 hours we didn’t get it back till 5pm More

Staff is amazing but not all issues have been resolved with my 2024 Atlas Cross sport. My rear taillight keeps coming in and out of alarm, my SOS system does not function properly and my Adaptive cruise c with my 2024 Atlas Cross sport. My rear taillight keeps coming in and out of alarm, my SOS system does not function properly and my Adaptive cruise control does not work properly either. VW just shrugs there shoulders and says we don’t have a fix for these issues which also prevents me from using the phone app to start my vehicle remotely because I have these car problem alarms. Very frustrating as I paid extra for all these features and cannot use them normally. Should be some sort of compensation of this but there is nothing. More

I purchased a new Jetta from this dealership as per conversations/deal with my son. I am fairly happy with this deal except for a few things. The salesperson said that the 2026 cars are not out yet b conversations/deal with my son. I am fairly happy with this deal except for a few things. The salesperson said that the 2026 cars are not out yet but they seem to be at other VW dealerships (I have fpound out since). There is a "lost" NVIS which I am not very happy about. I would have liked to see the numbers on it. The registries agent also was not impressed that this was "lost". More

I was treated so well by Jen, a new employee, she was patient and kind as well as knowledgeable, hang on to her!! patient and kind as well as knowledgeable, hang on to her!! More

When I purchased my Tiguan I ask for the service records on the car. Antonio said he would have them for and just give him a few days. Well, still waiting. Since I have talked with him at the dealership, on on the car. Antonio said he would have them for and just give him a few days. Well, still waiting. Since I have talked with him at the dealership, on the phone, by text, left messages and he always has an excuse. The last saying he talked with the service department and they will send them. Now Antonio is saying l should come in and talk to the service department myself and see if they could send me the records. Really?!!! I’m sure there were other records that came with the car when it was traded in just the day before I purchased. I was promised those as well. It’s been very frustrating. Hopefully someone will respond to this message. More

Great place to deal with. Sales, Service and Parts are awesome. I would recommend to everyone! Sales, Service and Parts are awesome. I would recommend to everyone! More