Sherwood Park Toyota

Friendly salesperson, he was very accomodating with the budget we set and the car he showed us. we will buy from him again and will recommend him from friends and family. budget we set and the car he showed us. we will buy from him again and will recommend him from friends and family. More

Friendly, informative, and thoroughly explained all available ways to custom make my vehicle to ensure I was satisfied with my purchase. Available at hours that worked for me, and followed up to check available ways to custom make my vehicle to ensure I was satisfied with my purchase. Available at hours that worked for me, and followed up to check on my ongoing satisfaction with my new Tacoma. More

Rob Nessel spent LOTS of time to find the right vechile for me, which I know was not easy!! Most importantly I felt like I could trust him! He never rushed me and was always very thorough in explaining ev for me, which I know was not easy!! Most importantly I felt like I could trust him! He never rushed me and was always very thorough in explaining every detail to me on each vechile I was interested in, and beleive me there were many!! After a few weeks Rob finally found the exact vechile I wanted! It has been a few months now since I have purchased it and could not be happier with my Tacoma! I must say the customer service I received from Rob was outstanding!! Thanks Rob! Hope to see you when I go to purchase my next Toyota! More

Thank you Rob Bachman, Our family was in need of a Thank you Rob Bachman, Our family was in need of a larger truck as our family is growing. We knew what we wanted and the price range we wanted to st Thank you Rob Bachman, Our family was in need of a larger truck as our family is growing. We knew what we wanted and the price range we wanted to stay in, so off we went to look! We were greeted by Rob, and immediatly we knew he was a good guy! Which is really tough for me as i do have a bit of a stigma when it comes to purchaising a vehicle, and who to trust. Rob never once was pushy, yet kind and understanding. He quickly took down what we wanted and what price range we were in, in less then 15 min we turned around and there he had parked the EXACT truck we were looking for..not the mention meeting the price range we wanted to stay within! Truley quite funny. Rob had us meet with his manager to touch base with a few extras, odds and edds...all which were met and exceeded our expectations! our truck was sold to us in less then an hour, with NO STRESS...HONESTLY NO STRESS. and some HAPPY CUSTOMERS The dealership and Rob were wonderful to work with, even our 2 year old daughter enjoyed the play area and the kindness from the employees! THANK YOU ROB BACHMAN, and thank you Toyota, we will most definatly be back!!! Cheers The Taylors! More

Went in the dealer in a afternoon with wife to buy a Highlander, talk with Rob about 3 hour of time and done deal. Every thing are great. Highlander, talk with Rob about 3 hour of time and done deal. Every thing are great. More

I am very glad that I decided to check out Sherwood Park Toyota. Rob was very helpful in my purchase of a new Tundra. I highly recommend that anyone intending on buying a vehicle give Rob a call. I look for Toyota. Rob was very helpful in my purchase of a new Tundra. I highly recommend that anyone intending on buying a vehicle give Rob a call. I look forward to dealing with SPT Service Dept. and having them look after my truck. More

The service was good, process relatively easy. I appreciate the fact that they gave the option of putting custom seats in a lower end vehicle to get much the same vehicle and save some money. The s appreciate the fact that they gave the option of putting custom seats in a lower end vehicle to get much the same vehicle and save some money. The salesman seemed knowledgable and was helpful in choosing the right type of vehicle. It was a slow process getting a vehicle to test drive, pricing a trade in and then getting a final price, etc etc. I have been to a number of other dealerships and this is not the case. The pickup process was equally as slow. If they were so concerned about customer experience then they should try to hurry the heck up, we have other things to do with our weekends and evenings. The pressure by the salesman and management to give a "10" on the Toyota services is a bit ridiculous and kind of negates the whole purpose of a customer satisfaction survey. While they do want to make sure you have a good experience, any feedback remotely in a negative light results in "if it is not a 10 your salesman gets a fail, even if it has nothing to do with him". What a pile of BS. If that is truly the way the system is then it is moronic. I suspect it is just a line they give you to guilt the buyer into giving a perfect score to Toyota. Basically any rating that they get from this system is suspect. I have heard the same line once with a Chev salesman but certainly not in an over the top fashion like at this dealership. Overall a good (but slow) process and so far the truck has been very good. I would shop there again if this vehicle turns out to be good. More

found the staff there to be accommodating and friendly. they weren't pushy. They also didn't try to continuously try to upsell on other models or features they weren't pushy. They also didn't try to continuously try to upsell on other models or features More

Initially, my husband and I entered into the dealership to just window shop and Rob greeted us at the door. I am very happy with his professional and courtious manner. He was by far very to the point with to just window shop and Rob greeted us at the door. I am very happy with his professional and courtious manner. He was by far very to the point with finding out exactly what we were looking for. And I love the car we decided to purchase. I would definately recommend him to friends and family who are in the market to purchase a vehicle. More

The worst buying experience I have ever experienced. Was The worst buying experience I have ever experienced. Was sold a truck 2012 Tundra Platinum and was overcharged and outright lied to at every turn. W The worst buying experience I have ever experienced. Was sold a truck 2012 Tundra Platinum and was overcharged and outright lied to at every turn. Was sold a 1699.00 extended care plan though they knew the truck was to be used commercially in the oil patch which makes the Extended care plan invalid. They also listed the Kms on the ECP as 588 though it was demo with 16000 Kms on it Found a life and disability insurance package in my folder that I paid 5000 dollars for that I was not even aware that I bought am trying to cancel it but am on the hook for at least 2000 dollars anyway. The words that come to mind are "Sleazy, underhanded, sneaky" Apparently you need to bring a Lawyer with you to purchase a vehicle from this dealership I cannot get anyone in senior management to return my calls or emails. Avoid this dealer or at least have a Lawyer review documents before signing.. What a scam! More