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Sherwood Park Toyota

Sherwood Park, AB

3.6
1,031 Reviews

31 Automall Road

Sherwood Park, AB

T8H 0C7

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Showing 1,031 reviews

September 20, 2013

Good experience. Nick has given us a good price and deal and explained everything clearly, especially when he explained the features of my Toyota RAV4. He even help me to set up the blue tooth in the car as More

by Samanthachin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Bhalla
September 18, 2013

I Went to see Dodge in Sherwood Park as I was looking for a almost new sports muscle Car or possibly a new one and a truck. I also got advice from a work college that Sherwood Toyota had some lovely stock of More

by adventurerchris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anya Dickerson
September 16, 2013

It was a pleasure working with Anya and the rest of the dealership. No pressure, spent the time necessary with me and made things easy. Gave a fair trade in value for my used vehicle and the vehicle delive More

by 20shadow05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anya Dickerson
September 11, 2013

Anya was very helpful with our purchase of our 2013 Sienna Awd. This was our 1st ever Toyota purchase. She showed us the pricing for each trim level, that was the actual price ( not a bunch of add ons) More

by Rmclellan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anya Dickerson
September 09, 2013

We didn't find anyone pushy at this dealership. Sophear was helpful and if there were questions he didn't know the answers to, he found out for us. A good experience overall - except for finance w More

by tammyjo70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
September 09, 2013

Jason Andrews and Sherwood Park Toyota was actually recommended to me by a coworker. I first tried Mayfield Toyota and did not receive the customer service that I had hoped for and left there with no More

by Dschick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Diakur
September 09, 2013

The timely and friendly service I received from Sherwood Park Toyota and specifically Art and Anya was absolutely wonderful. Anya was a great help and very personable. She understood my concerns about mak More

by CherB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anya Dickerson, Art Angielski
September 01, 2013

I'm from out of town and was dealing with Anya by email and phone and she easily delivered the best service from all the dealers I had been in contact with. Anya gave me all the information I needed More

by paranoidandroid
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anya Dickerson
August 30, 2013

I chose this dealership because there's not many Scion dealers in Edmonton & area, and fewer with a new FR-S in stock. Everyone is really nice and accommodating, but really, what car dealership isn More

by Vuxx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Diakur, Anya Dickerson
August 27, 2013

David Lied to us about damages to 2010 RAV4, He was specifically asked whether this vehicle was in an accident and he said that it was not. We found out from another dealership that it had a $17000 cl More

by toplesscamaro
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Vieira
Aug 28, 2013 -

Sherwood Park Toyota responded

I offered to meet with them to discuss how I could make amends because our reputation is everything to us. I cannot transport myself to over a year ago to witness the conversation that was had. When we checked the file, the CarProof report was in it. Our store policy is to provide a CarProof report with every vehicle and disclose any claims or repairs the vehicle has had that has been documented in those reports. When offered a resolution the customer had stated that they had purchased a vehicle somewhere else and were not interested in anything I had to offer. The customer bought the vehicle from us and in one year had put 40,000 kilometers on the vehicle. The difference in selling price (one year ago) to the trade in value now was $4000. We feel very strongly that we need to defend ourselves as we work extremely hard to maintain our reputation as a trustworthy dealership that goes the extra mile whenever there are issues, no matter how big or how small. We are still willing to discuss a resolution if the customer wishes to do so. Regards, Aaron Buck General Sales Manager

Aug 28, 2013 -

toplesscamaro responded

$4000, really, back to school for you....... We paid exactly $20,586.75, DTR, and your trade in value was $13,600, a difference of $6986.75, again trying to deceive. I have the trade in value in Anya's writing. We were also told that the new remote starter and Brand new tires added to the trade value. If this is true and reflected in the trade in price offered, what would have been the price without? Trust was lost as soon as we found out from another dealer about the damages. We were extremely embarrassed when they ask if it had ever been in an accident and we said no..... then they produce a CarFax report. We looked like the liars. The only time we were offered anything from SPT, was when thought they still had a chance at a deal. We have not heard from you since you found out we had purchased elsewhere. If you truly wanted a resolution, CALL!, actions speak louder than words. Offer up a new car starter installed and dealer installed auto headlights. Or even the money back that we lost on a trade in. (Based on another Dealerships estimation of our loss) We really did like this dealership, but all this has damaged our trust.

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