Sherwood Park Toyota

I spent quite a few weeks shopping around trying to find the right vehicle and Nick provided me with the upmost, exceptional service. Not only did he take quality time to explain all the features of the car the right vehicle and Nick provided me with the upmost, exceptional service. Not only did he take quality time to explain all the features of the car but he was very thorough and most of all genuine and sincere compared to other dealerships I had previously been to. I am very confident with my purchase and have kept in touch with Nick as needed as he's always there to address any concerns or questions. Thank you!! More

Service is superb, Anya is very profesional but friendly and very accommodating. The atmosphere is relax and no stress or tension as the dealing process goes on. Anya,, I really appreciate your help and pat and very accommodating. The atmosphere is relax and no stress or tension as the dealing process goes on. Anya,, I really appreciate your help and patience on me. Thank you for the oppurtunity you have afforded to me to drive a quality truck..... More

This was our first time getting our Tacoma serviced at this dealership and it was great. I like that you can drive inside to drop off your vehicle. We were met by Carolyn, the service advisor, who got e this dealership and it was great. I like that you can drive inside to drop off your vehicle. We were met by Carolyn, the service advisor, who got everything set up quickly. Even though the clutch still has a noticeable squeak, we found the service to be quick and good otherwise. More

The service advisor is always available when I call. She is very friendly, helpful and knowledgeable. Things always get done in a timely manner. Great job!!! is very friendly, helpful and knowledgeable. Things always get done in a timely manner. Great job!!! More

Carolyn Kozinko has always done a great job when I have needed service. She has been very accommodating and when she says what time my vehicle will be done, it is done on time. Smiling face and all!! needed service. She has been very accommodating and when she says what time my vehicle will be done, it is done on time. Smiling face and all!! Thanks Carolyn. WES More

Carolyn Kozinko is friendly, knowledgeable, and patient. She always take the time to speak with me one on one and listen to or address any questions or concerns I may have. She's professional without making She always take the time to speak with me one on one and listen to or address any questions or concerns I may have. She's professional without making me feel like I'm only a customer. Whenever I need service I prefer to speak at her, not that the other people in service are bad, just she's that good. More

I have only bought from here once so can't really rate the service, etc. Just the sales person at this point. Anya was extremely helpful, patient and unobtrusive. We knew what we wanted and wanted to rate the service, etc. Just the sales person at this point. Anya was extremely helpful, patient and unobtrusive. We knew what we wanted and wanted to wait for it. When it came in she assured us this was great and we also thought that. She was right on with our needs and desires. In terms of patience we only talked now and then over email for months. I appreciate the no phone calls and basic discussion on needs only. Anya was fantastic to deal with in the end and helpful. I have nothing but great things to say regarding Anya. A pleasure to buy a car? What a novel idea and so fresh. She makes it that way. Hats off Anya and we will deal again I hope. More

I was very impressed by the service I received from Anya via phone calls and emails, in the time leading up to our decision to purchase our RAV4. Anya is very knowledgable and went the extra mile to answer via phone calls and emails, in the time leading up to our decision to purchase our RAV4. Anya is very knowledgable and went the extra mile to answer all my questions. She did not pressure me at any time. Once we got to the dealership, we were met by Anya and Shawn and they made sure that all of our needs were met. I would definitely recommend this dealership to anyone! More

Had bad experience with previous product advisor and sales manager Shawn when I was looking for a 2012 RAV4 last year ( high pressure tactics to purchase on the spot or price would go up due to lack of sales manager Shawn when I was looking for a 2012 RAV4 last year ( high pressure tactics to purchase on the spot or price would go up due to lack of inventory/ admin fees). I did not feel comfortable purchasing through this dealership so I decided to look elsewhere. I found a dealership which I felt was pretty upfront and both product advisor/sales manager were professional and had an up front approach. This product advisor kept in touch with me but never pressured me to purchase and knew I would contact him when I was ready. I decided to give Sherwood Toyota a second chance since I live in Sherwood Park. I had contact with Owen Black online and went to dealership in August to test drive the 2013 RAV4. Owen did have email contact with me to find out if I would consider Sherwood Toyota. I had received a price from the other dealership and they were offering a better price and including a remote start. Owen responded with a price which also included a remote start. I decided at the end of October I would purchase vehicle from Sherwood Toyota. Went 0n Sunday October 27,2013, to test drive again. When Owen pulled out the paperwork I mentioned once I signed deal I did not want Toyota to offer a lower interest rate in November. Owen faced turned red but said Toyota offered 0% financing on the 2012 to make room for the remodeled 2013 and it would be too early for an interest rate change since the 2013 was not unveiled till Feb, 2013. I initially dealt with Laetesha in the finance dept. She never went over the breakdown of the payment. She tried finance at 6 years minimum until I informed her I was not prepared to pay 3.99% interest when I could finance less years for less interest ( I did my homework online before so I knew what Toyota was offering). When she asked me when I wanted to pick up, she actually picked the day before I could answer which I thought was odd ( I ended up changing it to Wed Oct 30/13@6:30pm). After calculating the payment at home I contacted Owen by email to question the price of vehicle cause it was much higher. He responded and I went back the next day and spoke to Bill in finance. He was professional and went over everything with me. They had not included my deposit as a down payment. I did make some changes and then Bill said he would do paperwork so it would be done when I picked up vehicle Wednesday night. One thing I found out after was Bill did not give me the option to purchase my extended warranty at a later date. I know someone who has purchased 5 Toyota' vehicles from a different dealership in Edmonton and apparently you are suppose to offer this option to your customer. When I picked up vehicle Wednesday night I was happy with my overall experience except for the mix up in your finance dept. I found out about the 1% interest change cause I work across the street from another dealership. When I emailed Owen Black, he did not even respond for 1 week. When he did respond, I was told the dealerships are not aware of any changes until they come into "fruition" and I need to take this matter up with Toyota Canada. My experience with Toyota Canada was not much better. I spoke to a customer rep in the finance dept. whom did not even give me a response and quickly transferred me to the wrong dept. I spoke to Colin, I found him very arrogant and he questioned why I went through to him. First impression, was he was some type of executive whom really did not care about my issue, all he was worried about was sales. At the end of our conversation, he did apologize for his employees error in transferring me when she should have dealt with it. Am I a satisfied customer, definitely not. I should have gone with my first instinct of your dealership. I would have probably used the funds from extra interest to add something to my vehicle. I find it interesting since the sale was done I don't receive the same customer service. I recently sent an email to Owen Black informing him I am planning on servicing my vehicle at a different dealership. That was sent on December 28, 2013. I still have not received a response. Am I surprised, not really! Would I recommend your dealership to a friend. Definitely not. More