Sherwood Park Toyota

They got us a new tundra we love it Anya was friendly, very knowledgeable, helpful, and accommodating. She and the team at Sherwood Park Toyota made sure I knew everything I needed to k Anya was friendly, very knowledgeable, helpful, and accommodating. She and the team at Sherwood Park Toyota made sure I knew everything I needed to know, took great care of me the entire process. I highly recommend going here for your vehicle. Especially if you're looking for a truck, Anya is the person to talk to!! More

Great Customer Service Experience I visited Sherwood Park Toyota on June 9, 2014 to have some work done on my 2008 Toyota Highlander and was delighted with the experience, mostly thank I visited Sherwood Park Toyota on June 9, 2014 to have some work done on my 2008 Toyota Highlander and was delighted with the experience, mostly thanks to Service Advisor, Carolyn Kozinko. Please extend my thanks to her. I was very impressed with Carolyn's commitment to a high-quality customer service experience. She was very pleasant, professional and helpful - that set the tone for the visit. This was a very positive experience; let me tell you why. When I came in, I was impressed with just driving into the bay (signage on outside door and at the end of the bays are great!) - this felt like high-end service. Signage asking customers to wait in their vehicles until someone comes to identify their needs and then having someone at my door almost immediately - Wow! Great focus on customer service! Keep it up! When I explained to Carolyn that the rear door wouldn't open remotely (using the key fob or the button on the dashboard, she went to the passenger side, opened the glove compartment, pressed a button and told me to try it again. Voila, it worked! (I felt a bit foolish for a moment but we shared a laugh over that, and Carolyn showed me where the reset button was for future reference. Much appreciated.) This reinforced the positive feeling because here was a quick fix that obviously was going to save me some money. After providing Carolyn with the requisite details, she asked if I needed shuttle service. I asked her if it would be OK if I stayed awhile to see how long it would take, which was fine by her. Then Carolyn asked the service technician to look at my vehicle right away; for clarification, he asked her if he should do my Highlander and then the vehicle that he was likely planning to work on prior to her instruction. She said yes, because I was staying on-site and the other party was not. Another point for Carolyn, and for Sherwood Toyota! Anyway, about an hour-and-a-half later, Carolyn told me that my rear windshield wiper needed a new motor (my husband and I had anticipated that). I asked Carolyn when that could be done, since there wasn't a motor in stock; she said anytime after Tuesday. We booked my next appointment for Saturday, June 21; Carolyn is working that day and she wanted to be sure that it would be taken care of; bonus for me is that I don't have to take time off work. So, I'm actually sort of looking forward to this appointment even though the bill is going to be over $500. I just felt that Carolyn, and by extension, your staff, took very good care of me and my needs. Do I sound like I'm a fan of Carolyn? I certainly am; you need to make sure you keep her happy because you don't want to lose her! She's just great and she makes Sherwood Toyota look good, too!! (Please feel free to let Carolyn know about my comments and to use them in her next performance review, if you choose.) Too often, we don't let people know when they've done a good job; personally, I'm trying to make more of an effort to recognize people for the great work they do. It can be a little thing but I believe it's also important. So, thanks, Carolyn, and thanks, Sherwood Park Toyota! Follow-up on June 21, 2014: I went back to have my rear windshield wiper fixed this morning. My appointment was at 8:00am; once again, I drove into the bay and, immediately had someone attending to me. Once again, WOW! The gentleman noted what needed to be done and told me to get out of my vehicle and talk to Carolyn. She again promptly attended to my needs and told me to wait in their lounge area while my vehicle was being repaired. It took a bit longer than I anticipated but I spent that time chatting with a gentleman there. When Carolyn advised me that my Highlander was ready, she processed my payment. Good news here, too - it was about $50.00 less than I had been quoted on my initial visit! How often does that happen?! Once again, I left feeling good about my experience with Carolyn and Sherwood Park Toyota! Thank you so much! More

Great Experience! My wife and I needed to replace her vehicle after it was "totalled" in a car accident. As we were down to one car for family use, it was difficult for My wife and I needed to replace her vehicle after it was "totalled" in a car accident. As we were down to one car for family use, it was difficult for us to travel to the different Toyota dealerships in Edmonton and surrounding area to find the right vehicle for the right price. Sherwood Park Toyota was one of the few dealerships that we contacted that was more than willing to communicate via e-mail, including initial negotiations on the price. This made things much easier for us and was greatly appreciated. Nick Bhalla was terrific: greeting us when we initially arrived and helping us compare the new vehicles that we were interested in. He also showed us a few used ones that may have been of interest. This was not something that we had come to the dealership for, but we were grateful that Nick had done this. My wife and I did not feel pressured at all with Nick's sales approach and he was great at getting back to us via e-mail with any questions we had. After agreeing to purchase the vehicle, I dealt with Juliana Parkin in the finance department. Juliana was fabulous and went above and beyond her duties by faxing additional paperwork to help us register our newly purchased vehicle. It was a smooth process all-around. The day we picked-up the new vehicle Nick was, once again, great. Making sure that the vehicle was spotless and "ready-to-roll". Nick also spent time with me, showing me how to use various features of the car, including the navigation system. Nick's patience and professionalism were greatly appreciated. Thanks Nick! Thanks Juliana! Thanks Sherwood Park Toyota! More

On her way! A very kind woman ready to make a deal but at times a little disorganized. You would think that a salesperson, knowing for a couple days before hand t A very kind woman ready to make a deal but at times a little disorganized. You would think that a salesperson, knowing for a couple days before hand that someone was going to be heading over to make a deal, that the salesperson would have all the numbers and info situated and ready to present. More

Excellent service at a great price! I had a fantastic experience working with Anya to buy my first new truck. She was friendly, very knowledgeable, helpful, and accommodating. She and th I had a fantastic experience working with Anya to buy my first new truck. She was friendly, very knowledgeable, helpful, and accommodating. She and the team at Sherwood Park Toyota made sure I knew everything I needed to know, took great care of me the whole way through, and to top it off, gave me a great price on my new Tacoma! After shopping around at a few dealerships, this was the both the best price and best service I found. I highly recommend going here for your new vehicle. Especially if you're looking for a truck, Anya is the person to talk to!! More

Sherwood Park Toyota - The place to buy your new Car I went to Sherwood Park Toyota to start the process of finding a new car. I began my search online, and immediately was welcomed by an online sales m I went to Sherwood Park Toyota to start the process of finding a new car. I began my search online, and immediately was welcomed by an online sales manager, who was more than willing to help me in the process. A few emails were exchanged, and I agreed to come to the dealership to discuss my needs. I was welcomed when I entered the showroom, Alison came promptly, and introduced me to Ivan, after she filled him in on my situation and needs. Ivan is extremely knowledgeable about Toyota and approachable. I never felt I was being overly pressured to make the decision immediately. I had set out to take my time, do my research, but as it turned out, the deal was struck more quickly than expected. In this process, I did visit other dealerships... and felt that the deal was more important than me as a person. Not at sherwood Park Toyota though. There I felt like a valued person, and meeting my needs, whether with their dealership or elsewhere seemed to be priority. Ivan and the rest of the team made the process very smooth for me. Anyone looking for a new car, I would recommend visiting Sherwood Park Toyota. I received fantastic service! More

Great Help, Lots of Expertise, Very Patient Anya Spent months of back and forth with me while I decided on the right vehicle. She got me exactly what I wanted, and the folks at Sherwood Park To Anya Spent months of back and forth with me while I decided on the right vehicle. She got me exactly what I wanted, and the folks at Sherwood Park Toyota got me the best price around. This is our 3rd new vehicle from SPT, and they have earned our business. Anya spent a long time showing me all the bells and whistles of the new Highlander when I picked it up - and that has gone a LONG way for someone who doesn't like to read the manual. She's answered all of my questions after the purchase, and has really gone the extra mile. Highly recommended! More

Extremely happy and impressed As a car enthusiast, I have done a fair share of research and visited a good number of dealerships along the way....from top to bottom the customer se As a car enthusiast, I have done a fair share of research and visited a good number of dealerships along the way....from top to bottom the customer service absolutely rocks at this Toyota dealership. I first met Mavy and was quickly amazed at his easy going nature: zero tactics, no pressure and no xxxxxxx around. My fiancee looked forward to meeting with him because she felt comfortable and she hates sales people since we've met every single type. The FRS had peaked my interest and Mavy was calm and collected with my demands and I sure as xxxx didn't make it easy on him. We took several weeks to iron out the details and he even took over my file when it came to financing when others had dropped the ball and it looked like I had to go somewhere else at one point...he had stepped up big time. Ivan went over the FRS when I took delivery of it and his incredible vehicle knowledge was fantastic. Very personable guy and was awesome to deal with. Despite the wait, I am extremely happy with my purchase and it is without a doubt, Mavy was the reason I chose Sherwood Park Toyota and I will refer people to this dealership because of him. Thanks again Mavy and Ivan. Travis More

Service at Toyota I had previously tried to get quick oil service at Toyota but always forgot to make an appointment so was never able to and always ended up using Mr. I had previously tried to get quick oil service at Toyota but always forgot to make an appointment so was never able to and always ended up using Mr. Lube. Merilee got me in right away without an appointment, the service was awesome and it was cheaper than Mr. Lube. More