Sherwood Park Toyota

Cheating by adding charges they can’t explain. Watch out for the finance department Eli attempted to charge me for edging fees, when I caught he used the “ Bible “ to hide his crookedness. I m Watch out for the finance department Eli attempted to charge me for edging fees, when I caught he used the “ Bible “ to hide his crookedness. I made a deal with the Chadi for 48311+ docs fees + GST. When Eli printed the contract I noticed he added edging fees which i rejected when he offered it prior to printing the contract. When I confronted him I rejected this he said “ nothing I can do about it, they already did that”. In addition, he added 126.25 fees when I asked about it, he said this is to make sure no lien on the car. How can you have lien on 2023 that I special ordered!!!!! Then the sales person “ Chadi said not the 126 is air condition fees and tire levy… watch out before you sign anything. They will attempt to cheat you in day light and come up with all kinds of contradictory explanations when you catch them. My question does covid give them a license to cheat? More

Bought a new 4 runner. Very aggressive sales tactics to purchase extras such as 3M tape, extended warranty. They charged me for tire and rim and security packages without a Very aggressive sales tactics to purchase extras such as 3M tape, extended warranty. They charged me for tire and rim and security packages without asking if I wanted these. They tried to hold a $5000 deposit for 7 mths but back tracked after I refused. Their explanation was customers were scalping vehicles but I was a Toyota owner. Now my sunroof leaks on my 2022 4 Runner and they can't seem to find the issue. I asked the service manager to call me to no avail. I also was in for my first service appointment and was approached by the guy who sold me the car. He was making a scene because I had given him a review he didn't like on Toyota Canada's web site. Overall it's a absolute entitled atmosphere where they consider the customer lucky to purchase a car from them. Arrogance and attitude is terrible. More

Super disappointed with our service today. . the service department was disrespectful and unwilling to fix our concerns! Do not want to deal with them anymore unless they can make the problem r . the service department was disrespectful and unwilling to fix our concerns! Do not want to deal with them anymore unless they can make the problem right More

Worth every dollar, I highly recommend this place & ask for your man Wade Ledoux.. he'll hook you up! for your man Wade Ledoux.. he'll hook you up! More

I would like to come in and chat with wade ledoux heard lots of great things about him as a salesman lots of great things about him as a salesman More

Great service! Great professionalism from Ryan our salesperson. Would highly recommend Was very pleased with Ryan. He was very helpful and answered all my questio Great professionalism from Ryan our salesperson. Would highly recommend Was very pleased with Ryan. He was very helpful and answered all my questions. GO SEE RYAN 🤩 More

We purchased a Corolla with Ryan Holland and we’re totally impressed with his professionalism totally impressed with his professionalism More

Wasn’t really sure what vehicle would be right for me but Matthew helped me out and gave me an amazing experience in directing me to a car that would suit my needs. Matthew helped me out and gave me an amazing experience in directing me to a car that would suit my needs. More

I was happy working with Chadi, helping me buying XLE Rav4, he was helpful and honest, I strongly recommend him. Rav4, he was helpful and honest, I strongly recommend him. More

Very bad customer service by their sales manager . He refused to book two new brand new cars if we dont want 3M on the cars which 3000$ add on. Its customers preference to choose what he want on his c He refused to book two new brand new cars if we dont want 3M on the cars which 3000$ add on. Its customers preference to choose what he want on his cars or not. Their CEO should take notice of that. Very disappointed never ever recommend anyone to go their. More