Sherwood Park Toyota

Saved the day late Friday afternoon! Coming back from a ski day with the kids and all the lights on my dash lit up. A quick call to CJ in service and he told me that he could get me in as Coming back from a ski day with the kids and all the lights on my dash lit up. A quick call to CJ in service and he told me that he could get me in as soon as I arrived. He set an appointment for me so my service advisor Cale was in the loop when I arrived at 4:45. They quickly assessed my van and advised that it needed further diagnosis and should not be driven to prevent any damage. Cale went to see Art and he went out of his way to provide me with alternate transportation to get me and my three kids on our way! Betty was so friendly and helped keep the family dog entertained while the kids play area and hot chocolate took care of the kids. Tremendous customer service all around!! More

Listened to my needs and situation to make service painless Came in to service dept without an appointment as I had the check engine light , 4lo , VSC and traction control off lights come on. This limits the tr Came in to service dept without an appointment as I had the check engine light , 4lo , VSC and traction control off lights come on. This limits the transmission shifting. Carolyn knew exactly what the issue was and I explained I live out of town and that all I needed was to have the code read to confirm the issue then I would schedule an appointment. Carolyn said it was possible that the parts were in stock and that it was an extended warranty issue and that she would check the technician availability. Later that day when Carolyn knew the vehicle would not be ready at the end of the day , she arranged transportation for me to return the next day. The vehicle was ready to go when I returned. I was very pleased to have the vehicle repaired so quickly. More

Carolyn Kozinko - great service personnel Went in for service today (command start not working) and arrived a half hour late, due to overtime physio. Got nothing but acceptance and smiles fro Went in for service today (command start not working) and arrived a half hour late, due to overtime physio. Got nothing but acceptance and smiles from CAROLYN K. Better yet, she put her great common sense to work, took the clicker to the right person and had it functioning in minutes (personnel on the phone said it would have to be seen out of shop). No charge and out the door in minutes! Carolyn has been my service person since I bought this vehicle (Rav4 - love it! and it fits the wheelchair very handily) and has always gone beyond competence to common sense. I would recommend her to anyone and hope she gets paid what she's worth! More

Excellent service and new car buying experience Bought 2015 Toyota Venza and had a great experience dealing with Ivan Kegalj. We received excellent service and Ivan have great knowledge about Toyota Bought 2015 Toyota Venza and had a great experience dealing with Ivan Kegalj. We received excellent service and Ivan have great knowledge about Toyota products. More

"Customer for Life" I would like express my sincere appreciation for Don Khan the Service Manager at SP Toyota. Don is a true "GEM" Guest Experience manager and his actio I would like express my sincere appreciation for Don Khan the Service Manager at SP Toyota. Don is a true "GEM" Guest Experience manager and his actions speak louder than words.I previously had the pleasure of getting exceptional personalized service from him when he used to be the Manager in Parts department . Before he became the Service Manager,I had some unsatisfactory service experience while servicing my Toyota that led to me being unhappy with SP Toyota.I was hesitant to take my concerns to SP Toyota due to changes in personnel.Recently,after getting to know that Don has joined the service department I brought my concerns to him.He invited me to the dealership where I had a one on one conversation with him.He took the time off his busy schedule to listen to me and address my concerns .Don booked my service appointment himself and provided me with an amicable solution. I wish there were more people like Don who are open and honest and willing to listen to genuine concerns of loyal customers like me. I would also like to recognize ,Cale(Service Advisor),Aman (Service Advisor)Jan(Shuttle Driver) for their exceptional personalized service . More

Carolyn Ckozinko, review of her service to me, the customer, CAROLYN Ckozinko, at SherWood Park Toyota has been receiving me and taking care of my car needs ever since I bought a 2014 Toyota Camry a year and a h CAROLYN Ckozinko, at SherWood Park Toyota has been receiving me and taking care of my car needs ever since I bought a 2014 Toyota Camry a year and a half ago. I have found her most pleasant and competant. She knows a lot about how to get the right service for the problems I have explained to her. She understands the problems and solutions. She is courteous and even fun and takes the pain out of car service with her sense of humor. I have grown to really like her and trust her. A more ideal service manager I could not imagine. She is the reason I keep coming back to SP Toyota. Dan Butler 11Galaxie Way, SP. T: 467 3897 More

Great Place! We had just began shopping for a new vehicle and Sherwood Toyota was our first stop and only stop. The people there go above and beyond! Karan was the We had just began shopping for a new vehicle and Sherwood Toyota was our first stop and only stop. The people there go above and beyond! Karan was the best sales person we have ever dealt with so helpful and pleasant!...They do it all for you! More

Great Advice on aftermarket products! Draper really gets customer service! He stuck with us to explore various options and make the appropriate recommendations. 100% Satisfied with Draper Draper really gets customer service! He stuck with us to explore various options and make the appropriate recommendations. 100% Satisfied with Draper and the Parts he had installed for our custom FJ. Don't think about talking to another dealrship -- ask Draper and you'll be impressed. More

Good experiance We enjoyed buying from Sherwood park Toyota. The sales employee Franco was great. We have bought may cars and this was one of the best experiance we We enjoyed buying from Sherwood park Toyota. The sales employee Franco was great. We have bought may cars and this was one of the best experiance we had buying a car. Love our new 4runner. More

Good Experience with Ivan Although we ended up not buying the vehicle, Ivan was extremely helpful in showing my son and I the vehicle we were interested in, including bringing Although we ended up not buying the vehicle, Ivan was extremely helpful in showing my son and I the vehicle we were interested in, including bringing it inside and warming it up prior to our visit on several occasions. More