Sherwood Park Toyota

Dealership doesn't care about existing customers Customer # 149274 I was at the dealership on 2019 Mar 23 for a service appointment. Weather was foggy and I live around 23 km away from the dealershi Customer # 149274 I was at the dealership on 2019 Mar 23 for a service appointment. Weather was foggy and I live around 23 km away from the dealership. I wanted to wait at the waiting area due to the fog. Service Adviser insisted me to go home due to the wait times for the vehicles before me. I did write my SW Edmonton address on the address board. Driver Wendy approached me, as I sat with her in her vehicle and told her I live in SW Edmonton, she started to panic. She thought I live in Sherwood Park that's why she picked me. She called another driver and dropped me back at the dealership. Another driver approached me and stated it will be difficult to be picked up on time due to the shortage of drivers, weather etc. I spoke to the Service Adviser again and told him that I would prefer to wait here instead going home. Initially, Service Adviser stated there will be couple of hours wait and then stated vehicle could be ready in an hour. I waited in the waiting area. The elderly gentleman, second driver complained to me that every Saturday is always busy, we are only two drivers, we have told the management to have one more driver etc. Being a customer I did not need to know that. Now I come to my main concern, My vehicle was detailed around two weeks before. Outside of the vehicle was not clean but inside was clean when I brought the vehicle to the dealership. Except me, sitting at the driver side no one else entered my vehicle since the detailing was done. When I returned home, I was removing some stuff from the back seat, I noticed shoes marks on the rear seat and the shoes marks behind the driver's seat, not only that some dirt was noticed on my vest that I left on the back seat and on my name badge too. The shoe size seemed small and it appeared it was a short worker from the dealership who did that.  That is my major concern the staff not only made my vehicle, my clothes dirty, I have doubts what type of work these people have performed on my vehicle that has around 10000 km on it.  I could expect that type of service from a corner workshop but not from a dealership and I have never received that type of service at any dealership workshop.  I submitted the above message to Sherwood Park Toyota website contact us page also I sent the same message to Blake, sales guy who sold me the vehicle from the dealership. Not to my surprise, no-one bothered to respond back to me. On 2019 Mar 28, I called the dealership and spoke to a female manager (forgot to get her name). I raised my concerns and only solution found was that she will talk to the service technicians. I already have a negative review on Google reviews about my previous experience at the dealership. I could not manage to post another review unless I could edit the first one. One manager wrote a cover reply to my Google review but did not bother to contact me as they have my contact information. More

Blake Hopp is the man to see!! Got myself into a 2019 Toyota Tundra. Went in to take a look and left in a brand new truck. Blake made things a breeze and is just a good guy. I had m Got myself into a 2019 Toyota Tundra. Went in to take a look and left in a brand new truck. Blake made things a breeze and is just a good guy. I had my 3 year old with me and he went out of his way to grab her lunch and snacks while going through the process. Thanks again Blake for the great experience! More

Looking for a vehicle Sherwood Park Toyota is the Place This is our third new vehicle from Sherwood Park Toyota. When we bought our first Rav4 in 2011 the experience was 100% then in 2015 we bought a 4Runne This is our third new vehicle from Sherwood Park Toyota. When we bought our first Rav4 in 2011 the experience was 100% then in 2015 we bought a 4Runner our experience exceeded the 100%, now purchasing our new Rav4 the experience hit 200% Chris. K and Shawn.B were outstanding. Shawn had all the knowledge of the vehicle, he spent time going over the features at both visits. Shawn even provided us with highlighted pages in our manual, so we were able to find the important things quickly. Shawn was polite, humorous, but best of all friendly. Chris the Sales Manager was just as awesome. He made the deal happen, the numbers were good, Chris was also polite, humorous and very knowledgeable. Sherwood Park Toyota is the place to go. Thanks to Shawn and Chris for going the extra mile to make our experience so fantastic. More

Mario is top notch Bought a 2014 ford expedition limited over the phone from Mario in January of 2019. I flew out to pick it up and Mario showed the truck as required a Bought a 2014 ford expedition limited over the phone from Mario in January of 2019. I flew out to pick it up and Mario showed the truck as required and went above and beyond to pick me up from Edmonton international in Leduc Alberta. He worked hard to answer all of my questions about the truck and if he wasn't certain, instead of making something up, he dug into the service department and got the correct answers for me. Mario was a pleasure to work with on this truck purchase. More

Amazing service Sas made my family feel very welcome at the dealership. He knew so much about the car market and current models, which really helped guide us. In fact Sas made my family feel very welcome at the dealership. He knew so much about the car market and current models, which really helped guide us. In fact, the experience was so good I would like to buy a used truck now from Sas. He is also a mechanic, so I trusted his opinion of used vehicles. Thank you Sas! More

Exceptional service overall great experience would use mark king . . again... looking forward to another experience with Mark king. Would recommend Mark to friends famil overall great experience would use mark king . . again... looking forward to another experience with Mark king. Would recommend Mark to friends family co-workers who need it's to purchase another car More

No stress Thanks to Paul Curry, my family and I have had stress free experiences buying our last 4 Vehicles from him. I dont like dealerships or salesmen but Pa Thanks to Paul Curry, my family and I have had stress free experiences buying our last 4 Vehicles from him. I dont like dealerships or salesmen but Paul has changed my attitude towards this as he goes goes out of his way to make it happen. Thanks Paul for all your help and being an honest salesmen. Highly recommend Paul if you are looking to buy a vehicle. More

Awesome staff! Awesome experience! Friendly with great service, recommended to all my friends. Was looking for a reliable car for my family, shopping talking to othe Awesome experience! Friendly with great service, recommended to all my friends. Was looking for a reliable car for my family, shopping talking to other deal found they to be the most helpful. Found exactly what we needed for the right price. Thanks Sherwood park Toyota 👍 More

Great customer service Had an awesome experience dealing with Alicia! Thanks for the good service:) if you are a first time customer, I would definitely recommend requesting Had an awesome experience dealing with Alicia! Thanks for the good service:) if you are a first time customer, I would definitely recommend requesting for Alicia’s assistance! More

Question I required assistance pointing me in the right direction. Alicia was very pleasant on the phone and answered all my questions professionally! Than I required assistance pointing me in the right direction. Alicia was very pleasant on the phone and answered all my questions professionally! Thank you Alicia More