Sherwood Park Toyota

I was in search of a 2024-2025 Toyota Sienna and had been for quite some time. I am sure a lot of you know how hard they are to find. I looked everywhere and most dealerships minimum 10 month wait but likely for quite some time. I am sure a lot of you know how hard they are to find. I looked everywhere and most dealerships minimum 10 month wait but likely up to 2 years. I see through Car Gurus that this place had stock so I message them. A salesman named Zade answered and said while they did have it, it was spoken for. I told him no problem I will continue with my search but he then told me he could guarantee me one by February 2025. As this was early October at the time I said "Absolutely!". He said if I provide a deposit he would guarantee it. I told him that if he was lying to me I would report the dealership to AMVIC for false advertisement and luring. He agreed and still guaranteed it. I placed the deposit and waited a few days without receiving the receipt for the deposit. I called in and had to ask for one and I asked the manager I spoke to if the guarantee was true and he said yes if the salesman said yes then it's a yes. I was very happy at this point. The months go by and Zade kept in touch the entire time saying that I would have my vehicle by the time February arrives. He was very good at keeping in touch about it. Fast forward to 1st week of January. I asked Zade if we were still on track and he said we were. Fast forward to 3rd week of January and I asked him again....no response. Then someone named Jihan messages me and said the dealership would inform me 30-60 days before my sienna was set to arrive. I informed he/her that this was not the deal and I would be forced to file the complaint. I then recieved a call from a manager I think who had informed me that they never make those guarantees and Zade no longer works there. He said they do not teach their staff to pull those tactics. As someone who has made the mistake to be a car salesman before, trust me they do use these tactics. It worked too because we stopped looking for another car for those months. I told him I would have no choice then and would continue with the complaint. Do not trust these people, run away! More

Florence and Zach were over the top helpful, they went out of their way to make us feel completely at ease and comfortable. 5 stars for each or them. out of their way to make us feel completely at ease and comfortable. 5 stars for each or them. More

I bought a new car 2018 Camry. Which gave me 5 year warranty/60000km . After 5 year and relatively low mileage ( 62000 km ) , my car started having serious transmission problems a Which gave me 5 year warranty/60000km . After 5 year and relatively low mileage ( 62000 km ) , my car started having serious transmission problems and suddenly its failed on the road. I towed it to the dealership and they diagnosed my car with transmission failure and need to replace it, which will cost me over 5k .I called the Toyota where i purchased my car and she said they wont me able to help me with the cost or warranty .It was clear they didn’t value my business. Save yourself the hassle and go to a dealership that actually cares about its customers! More

Ivan Brusko was personally amazing - answered all my mechanic father's questions to his satisfaction. He went and asked his manager about all our requests: they were all granted as well. I'm now waiting mechanic father's questions to his satisfaction. He went and asked his manager about all our requests: they were all granted as well. I'm now waiting for my new vehicle to arrive. More

Not dealing in good faith of two vehicle purchases I made. I waited 5 months only to get told both orders were cancelled and replaced with 2025 models .Then told by salesman steve I would have to pay mo made. I waited 5 months only to get told both orders were cancelled and replaced with 2025 models .Then told by salesman steve I would have to pay more money for both even though I had a written agreement for both having $ 1000 deposits on each one. Throughout the ordeal my emails were frequently ignored and Chris manager always made me wait to ask questions. Salesman are not needed there because they know very little and don’t know how to get any requested info. Dealership is poorly managed when they chase paying customers away with no info and lazy attitudes. More

Great service by Deepansh … He is such knowledgeable person and answered all my queries … thank you for great service … person and answered all my queries … thank you for great service … More

Professional knowledgeable staff - Cordell was excellent to deal with Timely responses to questions and excellent support to deal with Timely responses to questions and excellent support More

there service is not satisfactory to me, so I don't recomment to any one for service there recomment to any one for service there More

My experience with Toyota Sherwood has been incredibly frustrating, particularly with their financial department. The level of service provided was shockingly poor. Communication was almost nonexistent, w frustrating, particularly with their financial department. The level of service provided was shockingly poor. Communication was almost nonexistent, with phone calls going unanswered for extended periods. When responses were finally received, they were vague and unhelpful, offering no clarity or assistance. The lack of responsiveness and support from the financial department is unacceptable and reflects a serious lack of professionalism. If you value efficient and reliable service, I would strongly advise considering other dealerships. Toyota Sherwood’s financial team has a long way to go in improving their customer service. More

We purchased a Factory Order 2024 Rav4 XLE Premium AWD. When I called in, I was politely greeted over the phone and transferred to Drew Lupul. The sales process from this point on was professional, transpa When I called in, I was politely greeted over the phone and transferred to Drew Lupul. The sales process from this point on was professional, transparent and I must say a great buying experience. I then received a call from Ashley Seguin, BDC Sales Manager to review all the details of the purchase which was very important since we were from outside of Edmonton and all communication was conducted by phone and e-mail. My confidence and trust were re-confirmed by Drew and Ashley that I was dealing with a business with high integrity. We took delivery Saturday, April 06th. Many thanks also to John, Travis and Danny! Happy Customers James, Rose and Brandon K. More