Sherwood Park Toyota

I bought a new car 2018 Camry. Which gave me 5 year warranty/60000km . After 5 year and relatively low mileage ( 62000 km ) , my car started having serious transmission problems a Which gave me 5 year warranty/60000km . After 5 year and relatively low mileage ( 62000 km ) , my car started having serious transmission problems and suddenly its failed on the road. I towed it to the dealership and they diagnosed my car with transmission failure and need to replace it, which will cost me over 5k .I called the Toyota where i purchased my car and she said they wont me able to help me with the cost or warranty .It was clear they didn’t value my business. Save yourself the hassle and go to a dealership that actually cares about its customers! More

dealership sales defective vehicle : I have purchases Toyota Camry 2018 . it came with 5 year warranty/60000 Km . recently i came across transmission failure issue on 62000 KM on it . when i t purchases Toyota Camry 2018 . it came with 5 year warranty/60000 Km . recently i came across transmission failure issue on 62000 KM on it . when i talk to Toyota Canada they said my warranty is expired ( 1 year ago ) so they wont be able to repair transmission and advised me to talk to dealership manager where i bough car. i emailed to dealership but no answer , i called them buy not able to help me . " same comment , wont be able to do anything under warranty berceuse its expired . Moreover i have a recall notice from Toyota Canada about its safety which indicated that my vehicle may contain defect that could affect the safety of person . and i believe failure of transmission is a part of this recall . I have complained this to BBB and AMVIC as well . I chose Toyota for its reputation of reliability, but the transmission failure I encountered shattered that trust. The transmission issues not only led to high repair costs but also created a feeling of uncertainty around owning a Toyota. What was supposed to be a dependable, long-lasting car became a headache and financial burden. For anyone considering buying a Toyota, especially a used model from the years affected by transmission problems, I strongly advise proceeding with caution. Don’t let the brand’s reputation for reliability blind you to the very real risk of transmission failure. I can’t recommend Toyota at this point, as the company’s failure to adequately address this issue has left me thoroughly dissatisfied. More

Ivan Brusko was personally amazing - answered all my mechanic father's questions to his satisfaction. He went and asked his manager about all our requests: they were all granted as well. I'm now waiting mechanic father's questions to his satisfaction. He went and asked his manager about all our requests: they were all granted as well. I'm now waiting for my new vehicle to arrive. More

Not dealing in good faith of two vehicle purchases I made. I waited 5 months only to get told both orders were cancelled and replaced with 2025 models .Then told by salesman steve I would have to pay mo made. I waited 5 months only to get told both orders were cancelled and replaced with 2025 models .Then told by salesman steve I would have to pay more money for both even though I had a written agreement for both having $ 1000 deposits on each one. Throughout the ordeal my emails were frequently ignored and Chris manager always made me wait to ask questions. Salesman are not needed there because they know very little and don’t know how to get any requested info. Dealership is poorly managed when they chase paying customers away with no info and lazy attitudes. More

Great service by Deepansh … He is such knowledgeable person and answered all my queries … thank you for great service … person and answered all my queries … thank you for great service … More

Professional knowledgeable staff - Cordell was excellent to deal with Timely responses to questions and excellent support to deal with Timely responses to questions and excellent support More

there service is not satisfactory to me, so I don't recomment to any one for service there recomment to any one for service there More

My experience with Toyota Sherwood has been incredibly frustrating, particularly with their financial department. The level of service provided was shockingly poor. Communication was almost nonexistent, w frustrating, particularly with their financial department. The level of service provided was shockingly poor. Communication was almost nonexistent, with phone calls going unanswered for extended periods. When responses were finally received, they were vague and unhelpful, offering no clarity or assistance. The lack of responsiveness and support from the financial department is unacceptable and reflects a serious lack of professionalism. If you value efficient and reliable service, I would strongly advise considering other dealerships. Toyota Sherwood’s financial team has a long way to go in improving their customer service. More

We purchased a Factory Order 2024 Rav4 XLE Premium AWD. When I called in, I was politely greeted over the phone and transferred to Drew Lupul. The sales process from this point on was professional, transpa When I called in, I was politely greeted over the phone and transferred to Drew Lupul. The sales process from this point on was professional, transparent and I must say a great buying experience. I then received a call from Ashley Seguin, BDC Sales Manager to review all the details of the purchase which was very important since we were from outside of Edmonton and all communication was conducted by phone and e-mail. My confidence and trust were re-confirmed by Drew and Ashley that I was dealing with a business with high integrity. We took delivery Saturday, April 06th. Many thanks also to John, Travis and Danny! Happy Customers James, Rose and Brandon K. More

I made custom order for a Hybrid Rav4 end of Jan, was told about 6-8 months. Surprise, got a phone call last week that it was in. So far iv’e been driving for just over a week and loving it. Varun was re told about 6-8 months. Surprise, got a phone call last week that it was in. So far iv’e been driving for just over a week and loving it. Varun was really good at getting me a good deal on my rav4 & updating me every few weeks. If you can also ask for John for your financing he’s the best. If your looking to custom order, i would go here. More