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Sherwood Park Chevrolet - Service Centre
Sherwood Park, AB
252 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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252 Reviews of Sherwood Park Chevrolet - Service Centre
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August 15, 2019
Another brand new truck! We came in for an oil change on our 2017 vehicle. Harrison greeted us and made small talk about what we were getting an oil change on. We ended up men We came in for an oil change on our 2017 vehicle. Harrison greeted us and made small talk about what we were getting an oil change on. We ended up mentioning about maybe wanting to trade up, but yet our truck was still brand new. We ended up sitting with Harrison, and with NO pressure at all, looked into some ideas. We ended up with another brand new 2019 truck! Harrison even hung out with our little man, our 2.5 year old. The entire process was great! We are return customers for a reason!! More
by Mrs.K
August 12, 2019
Service shop personal are grade A scam artists Took my vehicle into these "professionals" to fix an ongoing drive-ability issue. After charging me thousands, the issue came back the same day I pick Took my vehicle into these "professionals" to fix an ongoing drive-ability issue. After charging me thousands, the issue came back the same day I picked it up. Took it back and was told the engine was catastrophic and was basically done......funny they couldn't find that issue the first time? Even funnier.....drove the vehicle another Winter for another 12,000km and other then a slight Engine misfire they couldn't fix, ran fine. Then recently, the icing on the Cake, discussing the issue with a Motorcycle Mechanic I know, suggested doing a compression test and low and behold......3 Cylinders low on compression. These "professionals" couldn't even eliminate the first basics in automotive troubleshooting. Doing more digging, found that this particular engine has had a history of bad head gaskets, and i'm convinced these con artists knew this and just milked me out my hard earned money. STAY AWAY!!! More
by SulivanO'brady5150
Employees Worked With
June 24, 2019
A Comedy of Errors is fixed by Ashley & Co I accidentally showed up a day early from St. Albert for repairs. Ashley said she would try her best to fit me in. They managed to start repairs but h I accidentally showed up a day early from St. Albert for repairs. Ashley said she would try her best to fit me in. They managed to start repairs but hit a snag when my (not factory) key stopped working. They sent a driver to St. Albert to pick up our second key and still managed to get everything done before closing. I need my car for work tomorrow so it would have been a logistical nightmare had this not worked out so perfect. I know there was a whole team working behind the scene, so thank you everyone! Thank you so much Sherwood Park Chevy, we will definitely give you rave reviews through word of mouth! More
by Mom (that’s what they call me)
Employees Worked With
Ashley Meneses
January 26, 2019
awsome customer service shout out to Courtney, for the great service experience. communication was awesome and he provided me with all the options available. We will always shout out to Courtney, for the great service experience. communication was awesome and he provided me with all the options available. We will always bring our car here to service. When it comes time for a new vehicle I will be shopping here first More
by kjell
Employees Worked With
Courtney Huggins
January 08, 2019
Excellent Customer Service Big thank you to Courtney in the Service department. I had called in regarding some questions that I had about my vehicle and some unanswered question Big thank you to Courtney in the Service department. I had called in regarding some questions that I had about my vehicle and some unanswered questions that I had from when it was previously serviced at another dealer that I would never return to. Courtney was great on the phone and took the time to answer all of my questions. Courtney also took the time to help explain some of the features of my vehicle that I wasn't aware of. Great service, Thank you Courtney More
by JWhitehead
Employees Worked With
Courtney Huggins
December 22, 2018
Poor customer service. After about 18 months I can finally drive my vehicle at night but no thanks to Sherwood Park Chev. I had my 2017 vehicle in for poor headlights about After about 18 months I can finally drive my vehicle at night but no thanks to Sherwood Park Chev. I had my 2017 vehicle in for poor headlights about 10 times and even though the dealership upgraded and rewired the headlights things did not improve and the headlights kept burning out. At one point both headlights were burnt out and I had to wait almost a full week to get my vehicle in. One of my complaints was that the headlights were on all the time even during the day. I was told by the shop foreman that this was normal and was the only way the new system could work. 4 months ago I took my vehicle to a performance shop and they ended up replacing the bulbs, one of which were burnt out that the dealer refused to replace, and re-wiring the system at a cost of about $650.00 to me. They were amazed that the headlights were hooked into the ignition switch instead of the fuse box. Another example of poor Custer service. today I stopped in for an oil change. I got there early but waited in line. Sign and website said open at 8:30. At 8:45 there was 4 vehicles in line but still not open. When one person in line called the dealership They were told service was closed. Could they not put some kind of sign on the door. More
by BGK
December 03, 2018
I'm Done with this Dealer! Purchased brand new Colorado last year and both times I've been at Service they have tried getting money from me on a Vehicle with Full Warranty.. thi Purchased brand new Colorado last year and both times I've been at Service they have tried getting money from me on a Vehicle with Full Warranty.. this last time they succeeded as they would not give my keys back unless I paid for work I didn't even authorize... For $58.00, they have lost my business...I trade in trucks every 2 years and been doing so since 1998. I was treated very Disrespectful by service attendant, 2 girls watching, who work there came over after and apologized as they said there was no need for attendant to behave in that manner! I didn't even get a call or email from dealer manager to address my concerns, that's how much I matter... after buying 2 New Trucks and sending over 4 References who also purchased vehicles, this is the thanks I get. At the end of the day, they didn't Fix Anything, the charge was for having Sevice attendant drive my truck up and down lot with mechanic and visually inspect. *I took truck to another Dealer and they found issue immediately and Fixed under Warranty! I will now deal with another Dealer in the city as I'm aware that I can take my truck to any Chevy Dealer while under Warranty. More
by prg
Employees Worked With
Courtney Huggins
November 20, 2018
Shuttle Driver The Shuttle drivers have always been great to deal with and are friendly when driving to locations that need to be dropped off at. They have lots of The Shuttle drivers have always been great to deal with and are friendly when driving to locations that need to be dropped off at. They have lots of good conversations and when asking where I am going always take my advice as to what way to go since I know where the construction is on way to office. More
by Goalie33ab
Employees Worked With
Ashley, Mike, Laddie.
November 16, 2018
Always Great! Service department was fast and great like always. Dealt with Shawna and Wayne, they were super friendly and took care of all of my questions and con Service department was fast and great like always. Dealt with Shawna and Wayne, they were super friendly and took care of all of my questions and concerns promptly. I won't go to any other dealership. Highly recommend :) More
by MomOf2
November 05, 2018
Few problems Had ran into a few hiccups but Scott frost had reached out to me and is taking care of the issues. Happy to see things corrected Had ran into a few hiccups but Scott frost had reached out to me and is taking care of the issues. Happy to see things corrected More
by UN Happy customer
Employees Worked With
Scott Frost
