Sherwood Park Chevrolet

Poor communication, don't stand behind their word We purchased a used Ford Lariat 2017 from Sherwood Park Chevrolet with a 90 day warranty. poor communication on meeting to view vehicles, hours of We purchased a used Ford Lariat 2017 from Sherwood Park Chevrolet with a 90 day warranty. poor communication on meeting to view vehicles, hours of waiting without communication on how to proceed, multiple trips by us just to get the deal done. and then.... There was a recall for a part on the used Ford we bought and so my husband took it in to get the work done on the recall. HE asked if he could get it done at a Ford dealership and was told go ahead. The mechanics at Ford found that there was another problem whereby a part had not been connected prior to us taking ownership of the vehicle, that needed to be fixed and a part replaced. My husband called Jordan Smith who was given our file during financing and who we were told was now our contact and not Bryan or Justin. My husband made Jordan aware of the problem and said go ahead to fixing this. The recall was replaced but obviously, the truck was not in proper working order when we purchased it and drove it off the lot. The cost for fixing this and making it safe to drive was like $180. Again, my husband spoke to Jordan and they were going to handle it. Its now several weeks later and this still hasn't been taken care of by Sherwood Park Chevrolet. Are you waiting for the 90 day warranty to expire over $180? We have spoke to Jordan Smith MANY times and each time he assures us he will handle this but nothing. We also called in several times and spoke with Eric who is a manager and again will be taken care of but nothing. There is a lot more that I could say about how this whole purchasing experience and and problems that happened all throughout the process. I simply wrote about this outstanding item in hopes that Sherwood Park Chevrolet would handle this $180 invoice as both Eric and Jordan said you would. More

Knowledgable, friendly staff. I had a enjoyable experience talking to the staff on the phone, texts and in person. I was pretty anxious but buying a new vehicle they made it very I had a enjoyable experience talking to the staff on the phone, texts and in person. I was pretty anxious but buying a new vehicle they made it very relaxing. More

was a very comfortable dealing with sherwood park chevrolet was an absolute pleasure to deal with Aaren S, very friendly and down to earth easy to talk to, i started looking for a corvette with him in the wint was an absolute pleasure to deal with Aaren S, very friendly and down to earth easy to talk to, i started looking for a corvette with him in the winter, looked at many, came in Saturday to look at a couple more that just came in, stumbled across a beautiful inferno orange grand sport that didnt even belong to the dealership, they made it happen and an hr later i had the vette i have been looking for! More

A Comedy of Errors is fixed by Ashley & Co I accidentally showed up a day early from St. Albert for repairs. Ashley said she would try her best to fit me in. They managed to start repairs but h I accidentally showed up a day early from St. Albert for repairs. Ashley said she would try her best to fit me in. They managed to start repairs but hit a snag when my (not factory) key stopped working. They sent a driver to St. Albert to pick up our second key and still managed to get everything done before closing. I need my car for work tomorrow so it would have been a logistical nightmare had this not worked out so perfect. I know there was a whole team working behind the scene, so thank you everyone! Thank you so much Sherwood Park Chevy, we will definitely give you rave reviews through word of mouth! More

Terrific experience Everyone went above and beyond to get me behind the wheel. Especially Dustin Miller. My credit isn't the best but we were able to work something o Everyone went above and beyond to get me behind the wheel. Especially Dustin Miller. My credit isn't the best but we were able to work something out. Big thanks to all. More

AWESOME SERVICE We just purchased our daughter's first car. We were very happy with our service. Torres and Aaron went beyond finding the right car. You guys are We just purchased our daughter's first car. We were very happy with our service. Torres and Aaron went beyond finding the right car. You guys are the best. Thank u so much. :) More

Professional, knowledgeable and friendly. I had initially intended to test drive a 2018 Silverado that I reviewed on the website. After getting more information from the sales department on t I had initially intended to test drive a 2018 Silverado that I reviewed on the website. After getting more information from the sales department on this vehicle, I decided to look at a new vehicle purchase, which the sales professional informed me, would be a better long term purchase than the 2018. More

Great dealership I bought a new car here and had a really good experience. Justin made the sales part really simple, explaining everything and compromising on the best I bought a new car here and had a really good experience. Justin made the sales part really simple, explaining everything and compromising on the best deal. He also took me on multiple test drives with multiple cars as I was indecisive, which I really appreciated ! More

Purchasing a vehicle from Sherwood Chevrolet Upon finding the vehicle I wanted on the internet and contacting Sherwood Chevrolet, my experience was great. The staff was great to deal with, very Upon finding the vehicle I wanted on the internet and contacting Sherwood Chevrolet, my experience was great. The staff was great to deal with, very informative, and went out of there way to make sure I had everything I needed. More

Professional! I’ve bought and traded in many vehicles in my life and this was by far the best experience I’ve ever had. The staff were friendly, knowledgeable and n I’ve bought and traded in many vehicles in my life and this was by far the best experience I’ve ever had. The staff were friendly, knowledgeable and not pushy. A real pleasurable experience!! More