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Sherwood Ford

Sherwood Park, AB

4.4
3,960 Reviews
Call Dealership (587) 400-1156
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2540 Broadmoor Boulevard

Sherwood Park, AB

T8H 1B4

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3,960 Reviews of Sherwood Ford

July 08, 2023

Another smooth transaction with Ernesto, Chris, and Randy, the team at Sherwood Ford, values your time and business. More

by RQ
Recommend Dealer
Yes
Employees Worked With
Chris Suvanto, Robert Moisley, Ernesto Bernal
Report | Print
Jul 10, 2023 -

Sherwood Ford responded

Hi RQ, Thank you so much for your positive review of your buying experience at Sherwood Ford! We greatly appreciate your kind words and are thrilled to hear that you had another smooth transaction with our team. Your time and business are highly valued by us, and we're committed to providing exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again, and we look forward to serving you in the future!

July 08, 2023

Ernesto was a great help with picking out and purchasing my Ford Bronco Sport. Much appreciated! More

by jessicahrupchuk
Recommend Dealer
Yes
Employees Worked With
Robert Moisley, Ernesto Bernal
Report | Print
Jul 10, 2023 -

Sherwood Ford responded

Dear Jessica, Thank you so much for your positive review! We're delighted to hear that our Product Specialist Ernesto provided great assistance in helping you choose and purchase your new Ford Bronco Sport. We're glad to know that you had a pleasant experience with us, and we greatly appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again, and enjoy your new Ford Bronco Sport!

June 30, 2023

The most incredible auto experience of my life. Professional and customer focused. Highly recommend this dealership thank you Sherwood Ford More

by Len
Recommend Dealer
Yes
Employees Worked With
Ernesto Bernal, Sammy Dixon
Report | Print
Jul 05, 2023 -

Sherwood Ford responded

Hi Len, Thank you for sharing your incredible auto experience at Sherwood Ford! We're thrilled to hear that our team provided you with a professional and customer-focused service. Your recommendation means a lot to us, and we greatly appreciate your kind words. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again, and we look forward to serving you again! Best regards, Sherwood Ford Team

June 28, 2023

Although I love my edge and baby it I am very disappointed in the service department. Booked an appointment for overheating and a few days before that it ended up snapping serpentine belts, which More

by smartypantz78
Recommend Dealer
No
Employees Worked With
Cristan
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Jun 28, 2023 -

Sherwood Ford responded

Thank you sincerely for bringing this matter to our attention. We genuinely apologize for the level of service you received, as it falls short of the high standards we aspire to provide for our valued customers. We deeply regret any inconvenience and frustration you may have experienced. Your feedback is of great importance to us, and we take it to heart. To summarize the reason for your initial visit, you had concerns regarding a check engine light, power steering issues, missing serpentine belts, a worn belt tensioner, and an oil pressure sensor major fluid leak. We understand that relying solely on a customer's description of the problem may be an attempt to save money on diagnostic services. Our initial technician's diagnosis revealed that the missing belts caused the fans and water pump to cease functioning properly, leading to overheating. Some of the necessary repairs we recommended were completed with your approval, while others that were also needed were declined due to your budgetary limitations.  We would like to acknowledge and express our gratitude for your positive feedback in texts about our Service Advisor, whom you commended in communications with him with a deservedly perfect score of 5. He made efforts to assist you in finding a helpful way to pay for the repairs. Subsequently, you informed us that the vehicle was still experiencing overheating issues even after some of the repairs had been carried out. We understand the significance of accurate diagnostics, and thus, we extended an invitation for you to bring your vehicle back to our facility for further investigation into the related overheating problem. It is not uncommon for certain issues to require additional diagnosis that may not be immediately evident during the initial assessment. Please note that any subsequent related diagnostic work needed is conducted at no additional charge. We deeply apologize if there were any misunderstandings in our communication with you through texts or phone calls. Your loyalty to the Ford brand is highly valued, and we are delighted to hear that you still hold your Ford vehicle dear to your heart. We genuinely appreciate your understanding and the opportunity you have given us to enhance our service. If there is anything further we could do to assist you in resolving your concerns, please reach out directly to Damon, our Service Manager at (780) 449-8040.

Jun 29, 2023 -

smartypantz78 responded

I was DIRECTLY tools that it would be another 195 an hour to find out why it was still overheating, the basic diagnostic rate. The declined services were all related to suspension, breaks and CV boots...not one of those things would result in my car overheating. Yes, I gave Cristan 5 stars, he was good with communicating and at that time I did not know my car was still going to overheat. I thought it had been fixed and after all I paid for diagnostics and work I could not afford to do brakes and axels. As a single mom I was relying on a fair and thurough understanding of why it had no power steering and was overheating. Now I do since taking it elsewhere, I just hope you do better by others in the future. Kind regards, Michelle.

Jul 05, 2023 -

Sherwood Ford responded

We promise you that whenever a customer needs to have further diagnosis related to an ongoing concern, such as overheating, the initial diagnosis charge covers any further investigation needed into resolving a related issue. If the issue was unrelated, then there would be an additional diagnosis fee. We do understand why you declined some of the service recommendations. But it was not necessary for you to take it elsewhere as we would have honoured our service agreement. It is not uncommon for certain issues to require additional diagnosis that may not be immediately evident during the initial assessment. We always strive to serve our customers better and make improvements. Thanks again for your feedback and hope you'll continue to baby your Edge.

June 23, 2023

Above and beyond service in every possible way. I would highly recommend to everyone I know! More

by Kevin
Recommend Dealer
Yes
Employees Worked With
Chris Suvanto, Lucas Samu, Ernesto Bernal
Report | Print
Jun 27, 2023 -

Sherwood Ford responded

Hello Kevin, Thank you so much for your kind words and for recommending Sherwood Ford. We are delighted to hear that you received above and beyond service from our team. Providing exceptional service is our top priority, and we are grateful for your recognition. If there is anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We truly appreciate your support and recommendation. Thank you again, and we look forward to serving you and your friends in the future!

June 23, 2023

Ernesto was profesional and very helpful . The finance manager Rob was great to deal with. More

by Kris
Recommend Dealer
Yes
Employees Worked With
Robert Moisley, Ernesto Bernal
Report | Print
Jun 27, 2023 -

Sherwood Ford responded

Hi Kris, Thank you so much for taking the time to share your positive experience at Sherwood Ford. We greatly appreciate your kind words and are thrilled to hear that Ernesto and Rob provided you with professional and helpful service. We pride ourselves on delivering excellent customer experiences, and it means a lot to us that you had a great time dealing with our team. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 21, 2023

This dealership was amazing. They were kind, not pushy at all, and very honest which I appreciate so very much! My first time buying a vehicle to finance and I was nervous and wo More

by Anya
Recommend Dealer
Yes
Employees Worked With
The receptionist was super kind and she was very friendly!, Robert Moisley, Patrick Carvell, Aleksey Pinchuk
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Jun 21, 2023 -

Sherwood Ford responded

Dear Anya, Thank you for your kind words and positive feedback about your experience at Sherwood Ford! We're thrilled to hear that our dealership provided you with an amazing experience. It's fantastic to know that our team was kind, not pushy, and honest, which made your first-time financing experience much easier. We're glad that we could help you find a used vehicle that perfectly suits your lifestyle and provide you with peace of mind throughout the process. Aleksey and Patrick were delighted to assist you, and we appreciate your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you once again, and enjoy your new vehicle!

June 19, 2023

Lucas went above and beyond to make sure everything went smooth. He was amazing to talk to and one xxxx of a guy. Thanks Lucas love my new bronco More

by Mac5616
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Robert Hellec
Report | Print
Jun 21, 2023 -

Sherwood Ford responded

Thank you for sharing your positive experience of purchasing a new vehicle at Sherwood Ford! We're thrilled to hear that Lucas went above and beyond to ensure a smooth process for you. It's fantastic to know that he provided amazing assistance and left a lasting impression. We're delighted that you love your new Ford Bronco! If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you once again, and enjoy your new vehicle to the fullest!

June 16, 2023

Such a great experience. Very friendly staff . Great burger at up stairs restaurant . Great deals More

by nagra54
Recommend Dealer
Yes
Employees Worked With
Sales Reception, Ashley Lougas, DUSTIN WARWA, Sammy Dixon
Report | Print
Jun 19, 2023 -

Sherwood Ford responded

Thank you for taking the time to share your positive experience at Sherwood Ford! We're delighted to hear that you had a great experience with our friendly staff and enjoyed the delicious burgers at our restaurant. We're thrilled that we were able to provide you with a great deal on your new Transit Van. Your support and kind words mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again, and we look forward to serving you in the future.

June 13, 2023

Very good service, excellent team, consultation on all issues, especially thanks to Oleksey Pinchuk! I’m excited! More

by Alex
Recommend Dealer
Yes
Employees Worked With
Lucas Samu, Ernesto Bernal, Aleksey Pinchuk
Report | Print
Jun 19, 2023 -

Sherwood Ford responded

Hi Alex, Thank you for choosing Sherwood Ford for your used vehicle purchase! We're thrilled to hear that you received very good service and had an excellent experience with our team. We're especially grateful for your kind words about Product Specialist Aleksey Pinchuk. We're delighted that he provided you with valuable consultations and contributed to your excitement. Thank you once again, and if there's anything else we can assist you with, please don't hesitate to reach out. Enjoy your vehicle!

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