Sherwood Chevrolet

Brought my car in for warranty work on fuel pump because the engine light kept coming on. The changed out the fuel pump and soon after my car started having problems and the engine light became hardcoded. W the engine light kept coming on. The changed out the fuel pump and soon after my car started having problems and the engine light became hardcoded. When I took it in I told them what was happening and that it had to do with the fuel pump. They told me I would have to pay to have it looked at... I told them no way, I'm not paying for a problem you caused. They said if it's a problem with the fuel pump then they'll fix it on warranty, I said good then I won't have to pay... They gave it back to me later that day and said um ya I guess it is a problem with the fuel pump, the seal is faulty, we'll order it in and we can fix it in a week. Well if the fuel pump is on warranty why don't you just replace it. Nope we're gonna order this part. Well 2 months later they finally call and say they have the part. Well that's two months of having car problems because of their incompetence. It's getting to the point that it not worth going taking your car in for repair, even if its warranty, because it'll come back with even more problems. After this if its still not fixed I'm going somewhere else or learning how to do the work on my own because it seems like you can't trust these shops anymore. I just can't believe a dealership would have such a bad service department. More

I took my car to get fixed to Sherwood and I told them exactly the problem and what noise it was making. I do not know what "new" parts needed to be replaced but I almost paid $2000 for this problem to g exactly the problem and what noise it was making. I do not know what "new" parts needed to be replaced but I almost paid $2000 for this problem to get fixed. Well as soon as I picked it up, the vehicle was STILL not fixed of what I wanted done in the first place! Then they proceeded to argue with me to tell me it was a controversial problem because there was another noise that was there. That being said, if there was another noise, did they not take it for another test drive after they fixed it to see if everything else was fixed? Nope! I will NEVER deal with Sherwood again! I will get the message out there! They are thieves! I should have listened to all the people that told me not to go there... Expensive lesson learned! More