Sherwood Chevrolet

Had my truck in prior to the extended warranty I purchased expiring, and asked them to check everything that could be covered under warranty. I expressed specific concerns I had about transmission n purchased expiring, and asked them to check everything that could be covered under warranty. I expressed specific concerns I had about transmission noises and feeling (which they noted my concern on their diagnostic form) and of course being it wasn't throwing a code, a quick test drive and they said it seems fine. Couple months go by and my transmission goes. I get it towed to Sherwood thinking that because of my concerns expressed when I took it in for diagnostic that they would somewhat honor the extended warranty even though it had now expired. They offered a 25% discount for "loyalty" program because I had initially purchased the extended warranty. I agreed, however, the first replacement transmission sent out by GM turned out to be faulty when they tested it, so they had to get GM to send out a second transmission which took an ADDITIONAL 5 WEEKS to come in. I understand the way supply chain issues are right now but it's not my fault that the first replacement transmission GM sent was faulty and I travel for work a lot. When my truck gets done they tell me I can submit a claim with GM Canada for reimbursement for the rental vehicle expenses I had accumulated over the additional 5 week timeline that it took for the second transmission to come in. I create the claim with GM Canada, who subsequently sends the claim back to Sherwood to deal with, who informs me that they were not reimbursing me for any rental vehicle expenses because I didn't have valid extended warranty that would have covered those expenses and in basic terms told me they did me enough of a favor by giving me the initial 25% off. I would speculate that GM Canada would have covered the cost of the technicians time that they spent working on the first faulty transmission they had sent out. This "valued" customer will be taking his value elsewhere from now on. More

They quoted me the wrong price told me it would be 1 hour 4 1/2 hours later they said it was done with wheel alignment but the steering wheel is crooked. No professionalism. 4 1/2 hours later they said it was done with wheel alignment but the steering wheel is crooked. No professionalism. More

Larry was such good help with my first vehicle purchase and I couldn’t be happier with my experience there. 1000% recommend!! and I couldn’t be happier with my experience there. 1000% recommend!! More

A big THANK YOU to NIck and Glen for the top notch service and there knowledge on the 2022 truck I purchased from Sherwood.The service department was awesome excellent service. TKS. service and there knowledge on the 2022 truck I purchased from Sherwood.The service department was awesome excellent service. TKS. More

They were awesome in getting me the vehicle I wanted. They were very helpful when I needed them the most. I recommend them for great service. Thanks Laurie and Larry. They were very helpful when I needed them the most. I recommend them for great service. Thanks Laurie and Larry. More

I visited this dealership today for extended warranty service on my 2011 Chevrolet Impala. I made the appointment just yesterday. My problem was some common error messsages that just recently appeared on service on my 2011 Chevrolet Impala. I made the appointment just yesterday. My problem was some common error messsages that just recently appeared on the dash instrument display as well as the check engine symbol. For the record the messages were"reduced engine power", and "service the stabiltrac", as well as "service the traction control", and the check engine symbol. I had previously phoned GM customer service ( 1-800-263-3777) and told them my problem. GM Customer Service was very understanding and informed me that my warranty was extended to 10 years and there would be no charge for the repair of this problem. Sherwood Chev repaired my problem by replacing the accelerator pedal assembly. Sherwood Chev also paid for my ride home, and later a ride back to the dealership to pick up my repaired vehicle,( very much appreciated). My repair bill for the total job was $0.00, they did not even charge for doing the diagnostic test. GM customer service said I may have to pay for the diagnostic. Needless to say I am very happy with the service I received today at Sherwood Chev, and would highly recommend taking your vehicle to this GM dealership. More

Got a Silverado 2021 Duramax, 6 month old, noticed a squicking noise on the steering wheel, they replaced part, still doing the same thing. Brought it back for second time, they said it is normal. I wou squicking noise on the steering wheel, they replaced part, still doing the same thing. Brought it back for second time, they said it is normal. I would have to ask if they can let me drive another new unit and see if there's also a squicking noise in steering wheel when turning left or right, then I can tell that's normal for that specific brand and model. Unfortunately I drove different brands and models but none of them having a squicking noise like the Silverado has. More

Touch notch service with superior customer service- life long friend see Larry B at Sherwood. He is the man for all your needs. He will go over and above expectations and we will be life-long customers. long friend see Larry B at Sherwood. He is the man for all your needs. He will go over and above expectations and we will be life-long customers. More

Larry helped me get into a 13 Hyundai Elantra. Even with my bad credit back in September. He did everything to get me into a car with zero down. my bad credit back in September. He did everything to get me into a car with zero down. More

Sales department is awesome. Service does not contact you with updates or let you know what's going on and takes many calls to get a hold of. And the communication between departments is frustrating. I would with updates or let you know what's going on and takes many calls to get a hold of. And the communication between departments is frustrating. I would buy there but don't think i will be getting anymore service work done there. More