Sherwood Buick GMC - Service Centre

I had a warranty issue with a new part failing after installation. There was no problem with the install. Greg had the new part brough in and installed. It was great service. Thks Greg installation. There was no problem with the install. Greg had the new part brough in and installed. It was great service. Thks Greg More

Company was fine to buy from. Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 a Happy to have out of town customers. Shortly after we booked a service and booked an early appointment to ensure it was done. Left home at 5 am to be there for 10. 2pm my husband went to check and the truck was still in the parking lot. He asked and they said "I don't care where the xxxx you are from, you are not a priority". Very unprofessional. Husband reacted and may have said a few not so nice things himself. Fast forward to December. We booked service and warranty check for the ceramic coating. Again, another trip from out of town to be told their washbay was down (-40) so they weren't able to do the work. That was fine and we went home again. I re-booked this appointment for June 2. My husband dropped it off, no issues. They asked him to get me to call Shawna. I did and had to leave a message. Never heard back from her. Not much later the service manager, Paul, calls my husband and say to come back and get the truck because they will not be working on it due to what happened at the initial appointment where he reacted to disrespect. There was a note on our file apparently. I called Paul back and could barely ask him anything as he kept cutting me off. I wanted to know if there was this note on our file, why was none of this mentioned when we had the truck there in December. Why was I able to book this appointment? I didn't get the answers on the phone call, so I followed up with an email. He didn't respond, so I forwarded it to the General Manager, Phil. After that, Paul called again and kept repeating the same things, still not answering my questions. Never heard back from Phil. We went to pick up the truck. I asked to speak with Paul, again hoping to get answers about why we weren't told about this note in December and why I could book this appointment. Still no answer. He told us to go to one of the other 75 dealers. We will and I suggest you do as well. More

I've been servicing my 2013 GMC diesel at Sherwood GMC for many years now. They do a great job for me. for many years now. They do a great job for me. More

When I bring in my truck I look for Greg Sroka first. I feel very comfortable with him. Very friendly and gives great advice and service. Sylvia K I feel very comfortable with him. Very friendly and gives great advice and service. Sylvia K More

The service centre here is great! I have been bringing my vehicles here for regular maintenance for 10+ years. Great people, great service I have been bringing my vehicles here for regular maintenance for 10+ years. Great people, great service More

Had my 2019 Duramax at Sherwood GMC,for an oil change,The tec team had me in and out in very little time. I am completely satisfied. Good job guys Thank you? tec team had me in and out in very little time. I am completely satisfied. Good job guys Thank you? More

What was needed was done, in as much time as it takes. Curious and informed. Curious and informed. More

Went in for an oil change, was in and out in half an hour. The young techs were courteous and attentive. Thanks guys. hour. The young techs were courteous and attentive. Thanks guys. More

All services are excellent except finding a parking spot when I arrive. Very busy place. when I arrive. Very busy place. More

Great service and great people. Vehicle was done in time as promised. Everything explained in detail. Vehicle was done in time as promised. Everything explained in detail. More