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Sherwood Buick GMC - Service Centre

Sherwood Park, AB

4.6
153 Reviews

153 Reviews of Sherwood Buick GMC - Service Centre

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September 01, 2023

We have never been notified of our vehicles service milestones.Numerous times we have requested that recommended service milestones are entered into our profile and notices sent to our email in advance More

by James4Chewy
Recommend Dealer
No
Employees Worked With
Luke Kowand
Sep 11, 2023 -

Sherwood Buick GMC responded

Hello James4Chewy, We apologize that your records were not updates as per your request. This has been brought forward to management but we are unable to find anyone with your name in our system. Please give us a call and ask for the Service Manager Paul so we can further discuss. Thank you

August 26, 2023

Always good service when I show up for a service on my truck. I will be back. More

by Kdmiver
Recommend Dealer
Yes
Employees Worked With
David Lall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Sherwood Buick GMC responded

Thank you for the great review!

August 24, 2023

Initially had issues booking appointment online. Luke took care of the problem in person and had my vehicle back to me within a couple hours with a free car wash which was a nice surprise More

by Dale
Recommend Dealer
Yes
Employees Worked With
Luke Kowand
Aug 28, 2023 -

Sherwood Buick GMC responded

Thank you for the great feedback Dale! We are so happy to hear you had a great experience.

August 15, 2023

Do not go there,over charged for doing nothing on my truck , it's on dash...service front camera ..one hr labour. and advise to replace front camera., And when asking,he hung up on me. More

by John
Recommend Dealer
No
Employees Worked With
Luke Kowand
Aug 21, 2023 -

Sherwood Buick GMC responded

We're truly sorry to hear about your disappointing experience with our service. Our goal is always to provide fair and transparent pricing for the services we offer. We apologize for any miscommunication that may have occurred during your conversation with our representative. Hanging up on a customer is not the level of service we strive for, and we're committed to addressing this internally to ensure it doesn't happen in the future. Thank you

August 13, 2023

I booked my truck in for a test drive with the service manager,went for a drive and saw the problem I was experiencing. It was booked in the following week and looked after promptly.I would recommend this More

by goancia
Recommend Dealer
Yes
Employees Worked With
Dave Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Kowand
Aug 14, 2023 -

Sherwood Buick GMC responded

Thank you for the great review! We hope we can help you out in the future as well.

August 06, 2023

Always great service! Polite service advisors and always fix what’s needed. Will recommend Sherwood Buick GMC to anyone. More

by russell_sharp
Recommend Dealer
Yes
Employees Worked With
Kamala Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Sherwood Buick GMC responded

Thanks so much for the great review! We are so happy to hear you had a great experience.

July 02, 2023

Good quick service 000 000 000 000 000 00 0 0 0 0 0 0 0. More

by hlipka
Recommend Dealer
Yes
Employees Worked With
Amarvir Aujla
Jul 04, 2023 -

Sherwood Buick GMC responded

Thank you for the great review!

June 30, 2023

I brought my car in for an issue and found out that the dealership that sold me my SUV made an error on my warranty paperwork. Shawna was quick to have it all fixed and get me back on the road! The shuttle More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Dave Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawna Schinnel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Sherwood Buick GMC responded

Thank you so much for the great review Cindy! We are so happy to hear our team was so great in assisting you.

June 23, 2023

Went to this dealership to get a tire fixed due to having a small leak likely from a nail. Neil and the guys in the shop were quick to fix it with a smile. The young guys in the shop were so polite and asked More

by stephm2708
Recommend Dealer
Yes
Employees Worked With
Tall curly haired young man in service. Not sure others names. , Neal Subramaniam
Jun 26, 2023 -

Sherwood Buick GMC responded

Thank you so much for the great review! We are so happy to hear you had a great experience with our service department.

June 19, 2023

Amazing, start to finish, they were welcoming, kind, knowledgeable, kept me informed of everything happening throughout my vehicle service. I’ve been elsewhere and I’ll never go elsewhere again, it felt More

by brett.neitsch
Recommend Dealer
Yes
Employees Worked With
Greg Sroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maciej Krolczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Huggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawna Schinnel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Paradis
Jun 20, 2023 -

Sherwood Buick GMC responded

Thank you so much for the great review Brett! We look forward to seeing you again.

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