Sherwood Buick GMC - Service Centre

great to deal with Dropped my truck off for service and was in and out quick, Rebecca gave me speedy call back with the issues and prices, very polite, a pleasure to dea Dropped my truck off for service and was in and out quick, Rebecca gave me speedy call back with the issues and prices, very polite, a pleasure to deal with. More

Good Job Shawna always does a great job of looking after my repair needs. From the booking of the appointment to calling me with the repairs require to pick Shawna always does a great job of looking after my repair needs. From the booking of the appointment to calling me with the repairs require to picking up. My experience is a excellent. More

Custom Truck mud flaps fixed and tires replaced Cole, Mike and Teneal in customs did an awesome job fixing my truck. They never stopped till he job was done right and I was totally satisfied. They Cole, Mike and Teneal in customs did an awesome job fixing my truck. They never stopped till he job was done right and I was totally satisfied. They went the extra mile and some. The whole crew and the sales people always were friendly and helpful. Much respect!! Love Ya all a Petersen GMC in Sherwood Park More

Went above and beyond Ordered a new Buick Encore that took a lot longer to come in than expected. Once we got the vehicle, Anthony Sponchia made the wait worthwhile. Afte Ordered a new Buick Encore that took a lot longer to come in than expected. Once we got the vehicle, Anthony Sponchia made the wait worthwhile. After straightening out some 'misunderstandings' we have received excellent service and Anthony has stood by his word to "take good care of us". Mike; the Service Foreman, went above and beyond to help us out with a problem we had with our block heater cord. It was all in a days work for him, but very much appreciated he took the time. I recommend Anthony Sponchia in the Sales department for purchasing a new vehicle. Mike, as well as others we've dealt with in the Service department have been very professional. More

Great experience. We were on our way to Alaska in our Suncruiser motorhome and noticed a ticking sound. We checked our warranty options and chose Sherwood Buick, GMC. We were on our way to Alaska in our Suncruiser motorhome and noticed a ticking sound. We checked our warranty options and chose Sherwood Buick, GMC. They were rather busy - it was June- & couldn't look at it for a day. We checked into a hotel and waited. Eventually, Mike Rochon gave us a call with the news that we needed a rocker arm & ball stud. We have a Workhorse warranty, so Mike needed to contact them to see what could be done. In the meantime, he found that our part was available in Toronto but it was "branded" as a GM part rather than Workhorse. Would Workhorse accept this?? ......saving us a great deal of time trying to ship from the USA? Mike was our hero as he did get the approval and as we had authorized air freighting the part, it arrived the next day. Mike knew we had a tight time frame to meet up with our Caravan group and he did it. Job done, in time for us to meet up with everyone! Thank you Mike! More

Service of Chev Avalanche My vehicle was brought in under warranty to address a warning message: Service Park Assist and to replace defective wheel rims . Ms Venables provided My vehicle was brought in under warranty to address a warning message: Service Park Assist and to replace defective wheel rims . Ms Venables provided excellent customer service in her friendly caring attitude and call backs to advise status of the work being done. All issues were addressed accordingly. More

I owned Dodge vehicles for that past 8 years and they were horrid to deal with this year so I found myself at your GMC dealership. I met CJ and he totally influenced the way I felt about your GMC produc were horrid to deal with this year so I found myself at your GMC dealership. I met CJ and he totally influenced the way I felt about your GMC product. He was very knowledgeable. We had an issue with the front end shortly after I purchased the vehicle and CJ took care of the problem along with the service manager. I have already used my free oil changes and for those service appointments everything was fine. This dealership would be recommended. More

I had service work done on my truck and initially had some concerns about resolving the problem with my starter as they could not reproduce the problem in the dealership. Derek Donnelly immediately got i some concerns about resolving the problem with my starter as they could not reproduce the problem in the dealership. Derek Donnelly immediately got involved and layed out a course of action to isolate the problem and to have it fixed. Derek's resolution of the problem was quick and exceded my expectations on how it was handled. I am very pleased with final outcome. More

I have three company vehicles, all GM products and the nature of our business means we put a lot of miles on. I have always brought them to Derek because I trust the recommendations that he makes for the nature of our business means we put a lot of miles on. I have always brought them to Derek because I trust the recommendations that he makes for the necessary service and I know that no unnecessary work is being done and I am receiving quality service and the best possible price. It has always been very simple to get in for service and the staff has been responsive. We also just bought a used Chevrolet from Petersen on Derek's recommendation as he knows what are needs are and when I mentioned we would need another truck he located this one and provided a link to the sales department to complete the deal. I am very happy with the service at Petersen and would not hesistate to recommend it to anyone. More