Sherwood Buick GMC - Service Centre

"Awesome Customer Service" Have purchased a few vehicles over the past few years from Sherwood Buick GMC and always had great service. On Feb 18/19 had to take my vehicle in few Have purchased a few vehicles over the past few years from Sherwood Buick GMC and always had great service. On Feb 18/19 had to take my vehicle in few service to have the battery replaced, Service Advisor was Greg Sroka gave me awesome service, I know how busy they where on Mon and was not expecting the vehicle to be completed until Tuesday. He called later that Monday and told me the vehicle would be done before the end of the day.Have dealt with Greg over the years and has always gave me exceptional service. More

Very rude and unprofessional service manger My experience at Sherwood GMC was a seamless and easy transition from and old truck to a new truck. I have never felt more comfortable with the sales My experience at Sherwood GMC was a seamless and easy transition from and old truck to a new truck. I have never felt more comfortable with the sales team. On the other hand I have never been treated or received such poor professionalism from any service manger. Derek Donnely was rude, untrustworthy and very unprofessional. I will NEVER BE RETURNING. I am going to sell the truck and take my business elsewhere. More

Above & Beyond Customer Service!! My first visit to Sherwood Park GMC was on January 14, 2019. I had been going to the 34 Ave location for the past 7 years and can honestly say I had My first visit to Sherwood Park GMC was on January 14, 2019. I had been going to the 34 Ave location for the past 7 years and can honestly say I had never experienced the customer service that I received at the Sherwood Park location. They were outstanding!! They gave me the pricing right away on the item I needed replaced. I was able to get in right away and they even washed me vehicle before I left. Thank you for going above & beyond!! More

Service Excellence Our service advisor, Jason and the team that he represents does an absolutely amazing job of looking after the warranty and service for our Buick Envi Our service advisor, Jason and the team that he represents does an absolutely amazing job of looking after the warranty and service for our Buick Envision...that was also purchased here (and that was a great experience too thanks to superstar sales rep Ferid Avdic!) Jason is very respectful and conscientious, and communicates constantly. This service department has proven to us that they are truly outstanding. More

Fantastic Service What a great service Team ! Had a good experience, everyone is very professional and friendly! I will gladly return and would highly recommend this s What a great service Team ! Had a good experience, everyone is very professional and friendly! I will gladly return and would highly recommend this service department. Thanks! Jim Sparks More

Honest, fast, fair and friendly! Service Manager Derek and his team are A1 in my books! Quick service, super friendly staff and after using many service shops over the years, I can c Service Manager Derek and his team are A1 in my books! Quick service, super friendly staff and after using many service shops over the years, I can confirm their pricing is fair. Would highly recommend! More

Got it in and fixed quick. Derek got my truck in on short notice and had it looked over and repaired quite quickly. They were professional and prompt. Would use again. Derek got my truck in on short notice and had it looked over and repaired quite quickly. They were professional and prompt. Would use again. More

Went above and beyond to help I just wanted to thank Jason from the service department for helping my family in a difficult situation this May long weeekend. My husband's vehicle h I just wanted to thank Jason from the service department for helping my family in a difficult situation this May long weeekend. My husband's vehicle had been dropped off earlier in the day for repairs when my 2014 Acadia's engine light came on. I went straight to the dealership but there wasn't any availability for an appointment for another 2 days. Having both family vehicles in for repair was bad enough but being without our Acadia also meant we would be missing out on our family May long camping trip. I was surprised the next morning when Jason let me know he had managed to have my Acadia looked at, have a part brought in from another dealership and would have it ready to go by that afternoon! I am so thankful and couldn't be more pleased with the service I got. Thank you Jason! More

Top Notch After writing my review about my wheels on my 2015 Denali all rusting, Brent sent me an email asking what had happened. I explained to him to contact After writing my review about my wheels on my 2015 Denali all rusting, Brent sent me an email asking what had happened. I explained to him to contact my sales rep and he could show Brent my emails. 1 day later Brent sent me an email saying that he would replace my wheels with new ones. Thank You again Brent. I'm also to call him directly if I ever have other concerns. More

Great work & staff up front and in the back! , First of all, Kathy Duek in Service, emailed me from the dealership to remind me I needed service. That was very timely since I had been checking arou First of all, Kathy Duek in Service, emailed me from the dealership to remind me I needed service. That was very timely since I had been checking around to get an estimate for maintenance on brakes. She sent a coupon offering a 5% saving coupon for Parts and Labor if I came back to Sherwood Buick GMC for required service. I stopped in to talk with Shauna to set up an appointment. Had brakes serviced after 131,115km on 2011 Buick Enclave with new OEM pads and rotors machined. Additionally to the quote, had an oil change and brake fluid flush. The work was completed in a timely fashion with attention to required details as requested. The vehicles I have had serviced at this dealership since 2008 have been handled with care and attention. I usually get the vehicle back as clean if not cleaner than when they were delivered for the service. It was a slushy day when I picked it up so I didn't expect the car would be washed but I was a bit disappointed that the and the rear passenger door and driver and the rear passenger door handles had not had the greasy smudges or the mechanics hand print cleaned away before the vehicle was returned to me. I was somewhat surprised as this is very unusual at this dealership in my experience over the years since 1981. Not a big deal but it was noticeable so I wanted to make sure it was mentioned for future reference. I will gladly accept a rain check coupon for a carwash to use when the weather clears up a bit. I was happy with the overall service and the attention to the maintenance details that were scheduled to be completed. I count on and appreciate good workmanship. Suggest add Kathy Duek to employee list on Survey sheet under Service .I telephoned Kathy about the us both forgetting the discount coupon when I picked up the car. She was going to let me know about what action would be suggested. More