Sherwood Buick GMC - Service Centre

I will not be returning for anything other than my free oil changes. Got some maintenance service done and had issues as soon as my vehicle was returned to me. I feel nickel and dimed, purchased a wiper bl oil changes. Got some maintenance service done and had issues as soon as my vehicle was returned to me. I feel nickel and dimed, purchased a wiper blade and they wanted to charge me additional $20 for labour. Drive up to another GMC dealership in Edmonton they tossed the wiper on for me, no charge and looked at my vehicle right away when I told them the issues. Walked out without paying for anything. That is service Sherwood could learn from More

We are unhappy with our service experience. We took our vehicle in to fix our starting issue and we had a check engine light on which we assumed was related to the starting issue. They called us and told vehicle in to fix our starting issue and we had a check engine light on which we assumed was related to the starting issue. They called us and told us why our vehicle was not starting and also told us of a couple other minor issues of a license plate light burnt out and our hood struts needing replacing. We authorized fixing the issues except the struts as they held ok for us and didn’t see the necessity of changing them out at the time. Our bill came to around $800 and we came to pick up the vehicle. We started it and the check engine light was still on. We went back in to the service department and indicated this and assumed they just didn’t clear the code. The rep checked out and said there light was on because of a miss fire and some sort of temperature issue which apparently had no relation to our starting issue. We asked why we weren’t told of this when they were going over our vehicle the first time and the service tech said we didn’t ask for us to investigate the check engine light…what??? We are not mechanics, our vehicle sometimes doesn’t start, we assumed the check engine light was because of that. Also, we didn’t ask you to look at our hood struts or license plate light but you informed us of those issues. Like I said, not happy and we will not be getting this dealership Service Centre to fix our issue and will be going elsewhere. More

A big shout out to Robin Lenney and the service team at Sherwood Buick GMC for handling a problem on my vehicle. Took it in Monday morning and 2 hours later it was fixed. Very satisfied. Thanks Robin. Sherwood Buick GMC for handling a problem on my vehicle. Took it in Monday morning and 2 hours later it was fixed. Very satisfied. Thanks Robin. More

I have bought a few vehicles from this dealership and will continue to. They have been a pleasure to deal with.I have been dealing with Greg Sroka in service for quite a while now. He has always been ver will continue to. They have been a pleasure to deal with.I have been dealing with Greg Sroka in service for quite a while now. He has always been very professional,knowledgeable,honest and fair in servicing my vehicles. I would definitely recommend anyone looking for service to check sherwood gmc out and go talk to Greg. L L More

Extremely disappointing experience with the Service department. One of the worst I have ever experienced. This is not my style however it needs to be said. A New 3500 Denali HD with 12k km’s was in thi department. One of the worst I have ever experienced. This is not my style however it needs to be said. A New 3500 Denali HD with 12k km’s was in this shop for over 4 weeks. DEF tank was defected. Things happen I get it. How it was handled from the start was the issue. No follow up progress update until I chased people down for one. An update once per week would have done it. Service Manager’s response to the problem was to call 1-800 GMC. Not their issue. Even if true that’s not what you say to a customer without a new truck for 4 weeks. Arranged to pick up the vehicle after 4 weeks and it was a filthy mess dirt baked on after sitting outside for a few weeks. Couldn’t even bother to give it a wash. In fact I was told the day before they would have it washed and ready to go. Apparently they wash 30-40 vehicles a day. This was not a couple days or even a week. It was a month. This is NOT customer service and not what I would expect from a self proclaimed dealership . I still haven’t heard from this particular Service advisor to offer an apology for not following through with her plan. And I was also greeted with a $120 bill when I picked p the truck. More

Just stopped my first time here for a oil change, great job actually greased it also most places overlook that they did not miss it , I will be back great work job actually greased it also most places overlook that they did not miss it , I will be back great work More

Excellent Service Robin was courteous and professional, kept me well informed of the services being done on my 2015 Yukon Denali. All of my service needs will definite Robin was courteous and professional, kept me well informed of the services being done on my 2015 Yukon Denali. All of my service needs will definitely be booked through Robin and the Sherwood GMC Team! More