Sherwood Buick GMC - Service Centre

I had my car in for 36000km check up and oiled changed. It would be nice if they reset the oil changer and also put a new sticker for next oil change. The service person asked if I wanted it washed I said It would be nice if they reset the oil changer and also put a new sticker for next oil change. The service person asked if I wanted it washed I said yes. I went to pick my car up finally 7 hours later. Not washed and the above items not done. I’m looking for a better service then what they provide More

Great service. Happy with response timing and greeting. Great staff and delivery of return of my vehicle after the tire change Happy with response timing and greeting. Great staff and delivery of return of my vehicle after the tire change More

Worst place I have ever dealt with, service department is just a cash cow with horrible customer service. I do not recommend going there, I will never go there again. Scam artists would be there highest rati just a cash cow with horrible customer service. I do not recommend going there, I will never go there again. Scam artists would be there highest rating. They are awesome at that. More

Sherwood Park Buick GMC provided, not only the worst dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his dealership experience of my life, but probably the worst customer service experience I’ve ever had. I’m the kind of guy that takes good care of his vehicle. I take pride in ownership and meticulously look after my truck… after all, these are MAJOR investments these days. When I take my vehicle to a dealer for service, I expect my vehicle to be treated in a similar manner and for that dealer to take responsibility for my vehicle while in their care. April 21, 2022 my 2022 Sierra 3500 AT4 went in for a defective part repair to Sherwood GMC. After service was completed, my truck was carelessly parked by a dealer employee in a laneway (not even a parking stall) in front of the service bay obstructing part of the roadway. When my vehicle was struck by a reversing delivery van, not employed by the dealer, my issues began. My service advisor, Robin Lenney called me to let me know what had happened, but not to worry, the driver of the van was courteous enough to leave a note. My response was sympathetic to the dealer. If a note was left, they wouldn’t have to pay for the repairs to my vehicle out of pocket for the damages incurred while in their custody. Great. Apparently, my understanding about how these types of scenarios are handled, at least by this dealership, was very wrong. Robin basically laughed in my face. He was immediately confrontational and condescending and explained to me in a tone that was anything but cooperative (putting it lightly) that this was 100% my problem… anything they do to help is out of charity. He used the example “it’s like if your vehicle was hit in the Safeway parking lot” even though I wasn’t the one who improperly parked the truck, nor were the keys even my possession when the vehicle was damaged. The dealership refused to take ANY responsibility for what had happened and seemingly took pleasure in antagonizing me over the phone in any way that they could. I talked to Paul Hrynew, the service manager, and he was equally as antagonizing as Robin Lenney. They perpetuated an attitude of “we don’t care at all” in everything they said. The customer service provided was admittedly infuriating, appalling, and totally unacceptable and I would encourage any dealer principle that cares about customer retention to compel both of these individuals to seek employment in a different field, not related to customer service. To make a long story short, I’m in the progress of repairing my vehicle elsewhere, and will hopefully be compensated by the driver of the delivery van. The onus has been placed on me and Sherwood GMC made it clear they want no involvement. I will not be back for service, and I will CERTAINLY not be purchasing a new vehicle from Sherwood GMC in the future. More