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Sherwood Buick GMC

Sherwood Park, AB

4.5
692 Reviews
Sherwood Buick GMC has a mission: we must be to exceed the expectations of our customers by committing to consistent habits that place extraordinary emphasis on the creation of value through constantly developing our trainable skills. We believe every sale is an opportunity to help someone. With our knowledge and award-winning staff, you can be sure that you are in excellent hands whether you're in for Sales, Service, or Parts. Every Sherwood Buick GMC employee is responsible for adhering to business practices that are the highest standards of ethics and integrity. Thank you for making Sherwood Buick GMC the #1 Volume GMC Dealer in Canada for 2018, 2019, 2020, 2021, & 2022!
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10 Automall Rd

Sherwood Park, AB

T8H 2N1

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Showing 692 reviews

November 25, 2023

Tried too get a used truck had too get pre approval Finally got approval but not for the truck I wanted but the finance person gave me a sales pitch for a newer more expensive truck too max out my ap More

by Gunner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Harke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Lessard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Irvin Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Sherwood Buick GMC responded

Hello there, we apologize for what you experienced at our store. Unfortunately, the 2011 Ranger you had looked at financing is not supported by major banks due to the vehicle year along with other factors we informed you about. Our team had presented you with alternate options that would be supported by the lenders (vehicle that are newer and thus more expensive even with discounts). As well, when you inquired on the truck, there were many clients at the store inquiring as well. However, the vehicle was not sold before the process started. We hope this clarifies things for you, and we appreciate the opportunity to earn your business.

November 12, 2023

The worst buying experience I've ever had. Paying for truck before I even had it. No communication between sales and finance. New truck . Full of dust inside. No owners manual. Salesman wo More

by Jalexy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Harke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joy Gobeil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Mclean, Mike Friesen
Nov 15, 2023 -

Sherwood Buick GMC responded

Hello James, we understand that we got in touch with our managers and came to a resolution. Thank you for bringing this to our attention!

November 05, 2023

Shes very helpful during my service appointment. Explain everything and give us window hours. Vehicle was done on the time frame they told us from the start. Vehicle was fix and too up all the fluid More

by ariesc.
Recommend Dealer
Yes
Employees Worked With
Shawna Schinnel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Sherwood Buick GMC responded

Thanks for your review! We're happy to hear that.

November 05, 2023

The staff are friendly, helpful and understanding. I always receive great service when I take our vehicles there for service. I always recommend this dealership. More

by twoblue2002
Recommend Dealer
Yes
Employees Worked With
Kami Perry
Nov 06, 2023 -

Sherwood Buick GMC responded

Thank you for the awesome review!

November 03, 2023

I am always extremely satisfied with the customer care. All the staff have been helpful , polite and informative. It is a pleasure dealing with them! More

by Beeb
Recommend Dealer
Yes
Employees Worked With
Shawna Schinnel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Sherwood Buick GMC responded

Thanks for leaving us a great review!

October 30, 2023

Very knowledgeable, accommodating, and friendly, did their best to get work done in a timely manner More

by Ednaflan
Recommend Dealer
Yes
Employees Worked With
Greg Sroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Sherwood Buick GMC responded

Thanks for your review!

October 29, 2023

I only deal with service department with my truck I purchased in 2019 and they always do a great job More

by Pathurley504
Recommend Dealer
Yes
Employees Worked With
Sebastien Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Sherwood Buick GMC responded

Thanks for trusting us with your truck, Pat!

October 27, 2023

Sales member did a wonderful job at finding me what I needed. Thanks sherwood park More

by Jamie
Recommend Dealer
Yes
Employees Worked With
Braeden Gillmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Sherwood Buick GMC responded

Thanks for your review!

October 27, 2023

My last two services were terrible. Waited 4 hours for vehicle to be ready after they called and said it was ready and two weeks ago the shuttle diver didn’t pick me up. Service boss ca More

by Me
Recommend Dealer
No
Employees Worked With
Paul Hrynew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Sherwood Buick GMC responded

Hi there, we apologize we could not accommodate you accordingly during your visit with us. We hope you can give us another chance as we appreciate your business greatly. Thank you for bringing this to our attention and we hope you have a lovely day.

October 25, 2023

Challenges were had but this dealership stood by their word and made things happen as they said they would. Sure things took longer than I would think they should take however in the end they have a satis More

by Jamie Stewart
Recommend Dealer
Yes
Employees Worked With
Mike Friesen
Oct 26, 2023 -

Sherwood Buick GMC responded

Thanks for your kind review! We are happy to get you taken care of here :)

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