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Sherwood Buick GMC
Sherwood Park, AB
697 Reviews
Sherwood Buick GMC has a mission: we must be to exceed the expectations of our customers by committing to consistent habits that place extraordinary emphasis on the creation of value through constantly developing our trainable skills.
We believe every sale is an opportunity to help someone. With our knowledge and award-winning staff, you can be sure that you are in excellent hands whether you're in for Sales, Service, or Parts. Every Sherwood Buick GMC employee is responsible for adhering to business practices that are the highest standards of ethics and integrity.
Thank you for making Sherwood Buick GMC the #1 Volume GMC Dealer in Canada for 2018, 2019, 2020, 2021, & 2022!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 AM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 9:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 697 reviews
December 27, 2023
Warning: Fraudulent Practices and Lack of Accountability. Sherwood GMC selling Accidentally Cars with clear Carfax. I want to warn potential car buyers to stay away from Sherwood GMC due to their fraud Sherwood GMC selling Accidentally Cars with clear Carfax. I want to warn potential car buyers to stay away from Sherwood GMC due to their fraudulent practices and lack of accountability. My experience with them has been nothing short of a nightmare. I purchased a 2022 Dodge Charger GT from them in March, only to discover after a month and a half that one of the doors was not original and the paint had started peeling off. It seems like they replaced original door with after market door and then paint it and sold the car to me.This indicates that they sold me a car that had been in an accident, despite the clear Carfax report they provided. Shocked and disappointed, I immediately reached out to the dealership via email to address the issue. To my dismay, I waited patiently for three weeks, but my efforts were met with silence and complete disregard. Fed up with the lack of communication, I made the long journey from Winnipeg to Edmonton to visit the dealership in person. During my visit, I had a conversation with the manager, Jordan Smith. Initially, he seemed understanding and sympathetic to my concerns, offering a potential solution: a trade-in for a similar vehicle at the same price. This gave me a glimmer of hope that the dealership was willing to rectify the issue and find a fair resolution. Unfortunately, my hope quickly turned to disappointment. Despite waiting for over a month with no updates, I was informed that the trade-in option was no longer available. To my utter disappointment, I waited for over a month, eagerly anticipating updates on the trade-in process, but to no avail. Frustrated, I proposed an alternative solution: repainting the door with the original color and compensating me for the price I paid versus the value of the car in its current state. Jordan Smith assured me he would discuss this with his senior manager. To my dismay, another week passed without any response from the dealership. I took the initiative to message Jordan Smith for an update on their decision, When I finally managed to speak with their representative, was shocked to learn that they were no longer willing to take responsibility for the non original door thats paint is peeling off, despite their initial assurance during my visit to the dealership. I felt deceived and betrayed by their sudden change in stance. I cannot stress enough how important it is to avoid GMC Sherwood at all costs. They initially agreed to solutions, only to deny any responsibility later on. This inconsistency in their actions and the lack of transparency are clear indicators of their dishonest practices. They are selling Accidentally Cars with clear Car-fax.Avoid this dealership at all costs. Save yourself the frustration, disappointment, and financial loss. Please learn from my unfortunate encounter and steer clear of this dealership. They are not to be trusted. Their deceptive practices, lack of accountability, and unethical behavior have left me deeply disappointed and frustrated. More
by Maninder Singh
December 23, 2023
Thank you for a great service experience and working around my schedule to make the appointment and subsequent repairs a possibility. around my schedule to make the appointment and subsequent repairs a possibility. More
by Daniel Z
December 21, 2023
Had car battery installed in July and it died it was replaced under warranty. They took the battery out, tested it and found it they have failed. Was very helpful with this situation. replaced under warranty. They took the battery out, tested it and found it they have failed. Was very helpful with this situation. More
by drworsfold
December 16, 2023
Wonderful staff, great communication here with everyone. Very happy with our purchased vehicle and everything they helped us with Very happy with our purchased vehicle and everything they helped us with More
by xx. Martin
Employees Worked With
December 15, 2023
This is just one of the many vehicles that Herman has sold me I have been more than satisfied on every deal we've done and I'll be doing it again sold me I have been more than satisfied on every deal we've done and I'll be doing it again More
by Universal
December 15, 2023
Their service is fast, and their mechanics are helpful. They even offer a free car wash after service. It’s excellent service. They even offer a free car wash after service. It’s excellent service. More
by jhunselga
Employees Worked With
December 13, 2023
Excellent customer service. Greg Sroka was very professional, helpful & knowledgeable. I would highly recommend dealing with him again. Greg Sroka was very professional, helpful & knowledgeable. I would highly recommend dealing with him again. More
by B.bye
December 11, 2023
Drive thru service is almost always a breeze! ! Reps have been friendly and helpful overall. I'd give a lower rating as no one is perfect but you get what you pay for, and I'm happy with what's pr ! Reps have been friendly and helpful overall. I'd give a lower rating as no one is perfect but you get what you pay for, and I'm happy with what's provided. Various refreshments and a free car wash to boot. All good. More
by Sheldon Giacobbo
December 11, 2023
Dealing with Sherwood Buick was really good. The salesmen were out and about, very friendly. Awesome experience with driving a couple of hours to find a newer vehicle. Highly recommend!! Thanks The salesmen were out and about, very friendly. Awesome experience with driving a couple of hours to find a newer vehicle. Highly recommend!! Thanks Sherwood Buick I will be back More
by Laurie
Employees Worked With
December 11, 2023
I love my Buick Envision Avenir! A few hiccups which were somewhat of an inconvenience regarding registration, prior to picking up our new vehicle. Our salesman was fairly new and f A few hiccups which were somewhat of an inconvenience regarding registration, prior to picking up our new vehicle. Our salesman was fairly new and failed to mention that this used unit was from out of province. Then, upon signing final deal we were informed it had been in an accident costing $1200 in damages. We were definitely taken aback and skeptical at that point. Management came in and reassured us that they stand behind their vehicles and would never leave us high and dry. We were convinced to proceed with the deal trusting they stand true to their word. More
by julia2walker
Employees Worked With
