Sherwood Buick GMC

Great experience. We were on our way to Alaska in our Suncruiser motorhome and noticed a ticking sound. We checked our warranty options and chose Sherwood Buick, GMC. We were on our way to Alaska in our Suncruiser motorhome and noticed a ticking sound. We checked our warranty options and chose Sherwood Buick, GMC. They were rather busy - it was June- & couldn't look at it for a day. We checked into a hotel and waited. Eventually, Mike Rochon gave us a call with the news that we needed a rocker arm & ball stud. We have a Workhorse warranty, so Mike needed to contact them to see what could be done. In the meantime, he found that our part was available in Toronto but it was "branded" as a GM part rather than Workhorse. Would Workhorse accept this?? ......saving us a great deal of time trying to ship from the USA? Mike was our hero as he did get the approval and as we had authorized air freighting the part, it arrived the next day. Mike knew we had a tight time frame to meet up with our Caravan group and he did it. Job done, in time for us to meet up with everyone! Thank you Mike! More

Great experience, wonderful salesperson! Nicole Koch assisted us throughout the entire process. She was knowledgeable, helpful and friendly. She was a pleasure to deal with & made the exper Nicole Koch assisted us throughout the entire process. She was knowledgeable, helpful and friendly. She was a pleasure to deal with & made the experience enjoyable. Highly recommend her! More

Poor Customer Service and Response My experience is a unique situation that could have been handled much better. My daughter recently moved to Alberta and since she was doing well and My experience is a unique situation that could have been handled much better. My daughter recently moved to Alberta and since she was doing well and working, I decided to cosign for her to purchase a vehicle. Where it went wrong was the financing. Options were not well explained to this first time young buyer. Even though I was the primary purchaser, no options or information was sent to me for review. The result was a surprise in the financing available. The paperwork was also done poorly. It required my presence to register the vehicle. They knew I was in Ontario and had to redo it so she could register. The attitude of the finance person was condescending and she was very slow to respond to questions. I hope that the service department is better than finance. More

Good experience Was an out of town buyer and had a good experience getting the deal done over the phone. I'd recommend the dealership for anyone looking for a Sierra. Was an out of town buyer and had a good experience getting the deal done over the phone. I'd recommend the dealership for anyone looking for a Sierra. More

Had a really good salesman Really helpful and able to work into your budget. I was working with Eric mostly and he was extremely helpful and friendly. But I also started dealing Really helpful and able to work into your budget. I was working with Eric mostly and he was extremely helpful and friendly. But I also started dealing with Christian before he left for holiday and he is still following up with me in regards to my truck. Will most definatly be buying from here from now on More

Good experience We enjoyed Connor's laid-back, easy manner. He explained the details of the vehicle very well. We had looked at other dealerships and never had an We enjoyed Connor's laid-back, easy manner. He explained the details of the vehicle very well. We had looked at other dealerships and never had an explanation showing all the details of the vehicle as in-depth as Connor did. Made our decision much easier. More

Supportive Although the dealership was busy our needs were attended to and we received a good quality in our experience. We appreciated the attention to detail Although the dealership was busy our needs were attended to and we received a good quality in our experience. We appreciated the attention to detail and the care provided! More

Great time!!! The finance office explained everything very easily understandable!!! Very quick to the point!!! Great job!! Definitely will recommend them to my fami The finance office explained everything very easily understandable!!! Very quick to the point!!! Great job!! Definitely will recommend them to my family members thanks so much More

Purchasing Experience I had ordered a new 2015 Yukon XL, which was on back-order duel to it being redesigned. There were delays but my salesman had called with frequent up I had ordered a new 2015 Yukon XL, which was on back-order duel to it being redesigned. There were delays but my salesman had called with frequent updates on how my SUV was progressing through the order, build, ship and delivery process. CJ, my salesman, was extremely helpful and did not provide any pressure on up selling me with extras. He made me aware of the extras options available and simply ask if I would like them. If not, he dropped the issue immediately. To this point, the purchase of my vehicle was a pleasant experience. Going forward, I'm hoping to see if the Service Departments is as good as the sales. More

Service of Chev Avalanche My vehicle was brought in under warranty to address a warning message: Service Park Assist and to replace defective wheel rims . Ms Venables provided My vehicle was brought in under warranty to address a warning message: Service Park Assist and to replace defective wheel rims . Ms Venables provided excellent customer service in her friendly caring attitude and call backs to advise status of the work being done. All issues were addressed accordingly. More