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Sherwood Buick GMC

Sherwood Park, AB

4.2
710 Reviews
Sherwood Buick GMC has a mission: we must be to exceed the expectations of our customers by committing to consistent habits that place extraordinary emphasis on the creation of value through constantly developing our trainable skills. We believe every sale is an opportunity to help someone. With our knowledge and award-winning staff, you can be sure that you are in excellent hands whether you're in for Sales, Service, or Parts. Every Sherwood Buick GMC employee is responsible for adhering to business practices that are the highest standards of ethics and integrity. Thank you for making Sherwood Buick GMC the #1 Volume GMC Dealer in Canada for 2018, 2019, 2020, 2021, 2022, 2023, & 2024!
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10 Automall Rd

Sherwood Park, AB

T8H 2N1

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July 15, 2016

Very poor service dealing with Bryan Harper & Ryan Guilbault At the beginning Bryan the salesman was great with us. Took a pre approval and began finding vehicles for us. Over the course of 4 days the promises n More

by jim6511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Guilbault, Bryan Harper
Jul 29, 2016 -

Sherwood Buick GMC responded

Hi Jim, I'm sorry you were not happy with your experience with us we never want to have upset customers, regardless of the situation. While I can completely understand your frustration, I think it is extremely important that all the facts are listed as it helps explain what had happened. The reason the process took longer than anticipated once the pre-approval began was because there was a repossession being reported on your credit bureau. Because of this and after several back and forth conversions, the banks gave us their terms in which they were willing to accept, which unfortunately resulted in higher interest rates and payments than we both anticipated or wanted. We continued to try negotiate a lower rate, but were unsuccessful which would have played a large part in what took so long to get final answers. As for going with a lower priced vehicle to offset the higher interest and to keep the payments manageable, this also was not an option due to your previous vehicle which unfortunately had a fair amount of negative equity. Because of this, the debt to asset ratio would have been way out and once again it would not have been approved. Our team and ESPECIALLY Bryan, worked extremely hard on your file so it was very disheartening to see this review come through, knowing how hard he worked on it. We can completely understand the frustration and I know this doesn't make it any easier, but we think it is important to know how hard Bryan and the rest of the team worked behind the scenes.

Jul 29, 2016 -

Sherwood Buick GMC responded

Hi Jim, We responded publicly as well and I hope you take the time to read it. If you wish to keep you comments online, I can completely understand as it is more than your right to. I just want to touch base again privately just how hard Bryan worked on your file. I am the Manager that worked with him and he spent every day coming in my office and running to finance trying anything he possibly could to get it approved and then get an even better approval to meet your satisfaction. This business is obviously built on reputation and knowing how hard Bryan worked this it is tough to see this on public display knowing his track record and his level of service that he provides day in and day out. He is one of the good guys in this business and I'd hate to see this affect him. Let me know your thoughts. I do appreciate the feedback. Regard, Phil

Jul 29, 2016 -

Sherwood Buick GMC responded

I can agree with that. That is easily the biggest area of improvement for a lot of Dealerships and ours is no different. Like I said, putting myself in your shoes, I can understand the frustration especially on the lack of keeping you informed what was going on. I will chat with Bryan and hopefully he and everyone here can improve on it. Appreciate the feedback! Thanks, Phil

Jul 30, 2016 -

jim6511 responded

Hi Phil, I know Bryan worked very hard I was ready to accept the deal on the sierria when he was looking into the terrain. As most of our communication was through text messages as I was working. A simple check in even at the end of the day would have been enough for the very basics of customer service. I under stand the difficulties in financing with a repo on credit file which is almost 6 years old. It was your advertising that brought me to your dealership. A bed review on dealer rater, google, and facebook, would have been the simple message or phone call to even let me know the deal was still being worked on.

Aug 01, 2016 -

jim6511 responded

No problem Phil, im willing to give you guess another shot on the sierra.

June 24, 2016

Great Service Experience We took our truck in for a couple of recalls and a couple of other issues. Making an appointment was so easy and Kathy took care of booking everything More

by Judi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy, Derek Donnelly, Shawna Schinnel
June 16, 2016

Jahron Sanders - Goes above and beyond - AMAZING! Thank you Jahron for helping me upgrade from a car to an SUV and taking the time to find one that still fit in my budget. Your time and effort was ver More

by Sabrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahron Sanders
June 11, 2016

Amazing Right from my first request about a used truck, the professionalism shone through. I felt, not as the next victim, but as though I was the only custom More

by Bill777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jahnoel Sanders,Kolton Williams,Tim Nguyen, Phil Pocklington, Jahron Sanders
June 06, 2016

Brain Harper was a awesome sales person My experience was a awesome one.Brian Harper did everything possible to get me the did I was looking for on my new truck.Brian was really easy to get More

by CoreyGiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Guilbault, Bryan Harper
June 01, 2016

awesome team this is bar none the best service team in Edmonton area, front service staff are the friendliest out there and my gm products will never go anywhere e More

by fortsfavoritelawnguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herman Wiebe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Donnelly, Garry Husak, Shawna Schinnel, Jason Roy, Rebecca Venables, Tim Paradis, Garry Pollock, Vanita Phoenix, Gord Guenette, Leo Langlois, Darren Ulan, Bruno Busse
April 29, 2016

Purchase of my 2015 truck I traded in my truck to get the newer truck and was treated great from beginning to the very end. They where upfront and knew exactly how to make a More

by Happy family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Ratsoy, Bryan Harper, Simon Wiederkehr
April 23, 2016

Perfect dealership for the buyer with 1000 questions. I purchased a 2016 GMC Sierra in March of 2016. I was referred to Wayne Robertson, Sales Consultant and he was the point man on my multi-visit vehicle More

by BigDave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Pocklington, Wayne Robertson
April 21, 2016

Very professional and product knowledge. Ferid is very professional and easy to deal. No sales pressure, very helpful to us to make right decision. Explain everthing about our New More

by Chantel Wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ferid Avdic
April 07, 2016

Awesome Service I would recommend these guys 1000 times over. Bryan Harper went out of his way to get me out of a lemon I had purchased from another dealership just 2 More

by Acadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Harper
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