Sherwood Buick GMC

Awesome Experience! I wanted to ensure that Sherwood Buick GMC be recognized for their customer service, the warm welcome when you enter the dealership and NO pushy sales I wanted to ensure that Sherwood Buick GMC be recognized for their customer service, the warm welcome when you enter the dealership and NO pushy sales staff following you around. The whole process was Fantastic! Their Sales Consultant, Wayne Robertson was absolutely outstanding to deal with. I had given him all the requirements that we were looking for and away he went. Scouring the internet, making calls and tracking down my wife's perfect vehicle. Wayne made himself available night and day (by email, call or text), and updated us on his progress when he could. This is how car buying should be! He did not hound us or try to get us into something we didn't want. He made sure that we didn't sit around waiting for him, he was always ready for us when we arrived, and he genuinely took interest in making us happy. In my opinion Wayne has set the bar in his profession and as long as Wayne is in the car industry he will be my go to guy. I would highly recommend Wayne Robertson at Sherwood Buick GMC to anyone looking to buying a vehicle. Cheers, Anthony More

New gmc sierra purchase This dealer has a very tight team of professional employees which made this purchase very easy. There were some small issues with the truck (HVAC syst This dealer has a very tight team of professional employees which made this purchase very easy. There were some small issues with the truck (HVAC system needed reprogramming) and everyone worked very hard to resolve in a timely fashion. There is no doubt in my mind that my next vehicle purchase will be at Sherwood Buick GM. More

Very disappointed with sales As a previous customer, I thought I would return to Sherwood GMC. I saw a truck I wanted (Sierra SLT) but was not happy with the trade they offered f As a previous customer, I thought I would return to Sherwood GMC. I saw a truck I wanted (Sierra SLT) but was not happy with the trade they offered for my truck. As a result I sold it privately, getting $8,000 more than what they offered. I contacted the salesman I was dealing with to inquire about a cash deal and learned he had quit the week before. I was referred to another sales person and texted him a number that I was willing to spend. Granted, my number was low, but he wrote back that this was "achievable." Encouraged by this I went to the dealership where I learned auto-speak for the term "achievable"- the numbers were not even close. Then they threw the previous salesman under the bus by saying he took my file with him, therefore they didn't know which truck I was referring to. (I checked with the previous salesman and confirmed it wasn't true) I get that the salesmen want you through the door, but it's insulting to be lied to and to get excuses from the manager. At the end of the day, their best deal they was no different than what you would get at any other dealership. I won't ever deal with these guys again - I'm taking my money elsewhere. More

Never told the facts I can honestly say I haven't gone in there leaving happy. Originally went in there to buy a new truck. Got the price that night and wanted to sit on i I can honestly say I haven't gone in there leaving happy. Originally went in there to buy a new truck. Got the price that night and wanted to sit on it. When I came in the next day the price magically jumped up 5 grand. End up fixing the price but when it came to the finance part had to deal with Shaun. What a treat. I decided not to get the package that locks the price if I die and he said "no the mature thing to do is to pass the cost of your truck onto your parents or wife". I should have walked out but I didn't I regretfully I own a truck that I no longer want. Tried to trade it in a year and half later. They told me my truck had lost 15 grand with having no accidents and only 22000 kms. I love te gmc truck and my next one will be from another dealership. Sorry for the long post but just tired of their old crap. More

Excellent Service!! Richard El Sage is the absolute best sales consultant. He is very knowledgeable, helpful and extremely courteous. He was very interested from the mo Richard El Sage is the absolute best sales consultant. He is very knowledgeable, helpful and extremely courteous. He was very interested from the moment we met him and he listened to us explain what we were looking for in a new vehicle. He never pressured or pushed the sale. Richard made purchasing our new GMC truck a very enjoyable experience from start to finish. Thank you Richard ... you are the best!! We would definitely recommend Richard El Sage as the "go-to" sales consultant at Sherwood Buick GMC. More

Oil Change I was needing an Oil change . The Service Adviser, Catriona was exceptionally responsive to Customer satisfaction, very helpful.Excellent Worker. very I was needing an Oil change . The Service Adviser, Catriona was exceptionally responsive to Customer satisfaction, very helpful.Excellent Worker. very Professional and Extremely well spoken and very Nice. Thank You . Doug More

Never set foot in this dealership I was so close to buying a new truck here and so glad I went with my gut and went to Lakewood Chev. I wanted to trade in my old truck and buy a new o I was so close to buying a new truck here and so glad I went with my gut and went to Lakewood Chev. I wanted to trade in my old truck and buy a new one. I found one I liked for a good price and was told I would get about 20,000 for my old truck. They wanted to take my old one for the night and for me to take the new one, so I did. I went back the next day to move forward with the deal and was told that my tranny was about to go and they could only offer me 14,000 for my 2010 LTZ with 117,000 km. I decided to go get a second opinion at a transmission shop and they found that there was nothing wrong with my transmission. Even if there was, it would cost 3,500 for me to fix it. I think they figured since I was a woman, they could trick me into giving my truck away. WRONG! More

Find Trouble Find Peterson GMC BUICK - They love customers to come and sit in their dealer because there aint any sales and reason is because their Service and biggest liers i have seen in They love customers to come and sit in their dealer because there aint any sales and reason is because their Service and biggest liers i have seen in this planet EARTH.. worst dealership in Edmonton AB. This is worst service , you are treated real bad , you take appointment with specific person they dont bother you. I bought this vehicle from 2 months back and i am going through xxxx . i didnt look at the review of this dealer ship before i went there. They are worst xxxxing liars i have seen in my life. if they tell you they are going to help you out with this" just consider opposite" of what they have said . They have no shame in walking out and in fact they are happy to see their customer is going through the xxxx. If there was a law to sue dealers for their crime or fraud, this dealer would be one of Canada's no 1 . I don't know , how in this world they have all sort of lemon cars . Service team is even worse , we cant call it customer service ... because there isnt anything such like it in their policy. All the workers there keep moving here and there you would be sitting like a fool. they just need to get commission by xxxxxxx the blood out of poor customers like us. anyone who must have dealt with this dealership will never deal again . Today i am in loss of 11000 $$ it no joke in two months . , so i recommend new customer not to go this dealer ship as they are going to screw you credit file , over price the vehicle and say all sort of Lie to just get their deal, the day later after sale you are not going to see the same smile on their face. Just stay away from Shaun Hurry... he is going to screw you with all sort of insurance, service contract and he said to me without these contracts, you are not going to get this loan and i was a fool because this is my first experience of buying a car from a dealer, and also he forces you to sign the papers and never let you think or do the maths . i have no more comments. !! My strong suggestion please dont deal with this dealer .. cause it sucks !! More