Sherwood Buick GMC

Great Impression! If you are looking for a vehicle, I would highly recommend using Wayne Robertson as your salesman. To put things into perspective for potential custo If you are looking for a vehicle, I would highly recommend using Wayne Robertson as your salesman. To put things into perspective for potential customers, I am one of those people who just hate going onto to a car lot and dealing with salesman. Too many bad experiences that left me thinking they are full of you-know-what. In fact, the day my wife and I met Wayne it was on a Sunday and we were there specifically on that day so we didn't have to deal with any salesman. Wouldn't you know they work Sunday! My wife got out of the car while I parked our car. By the time I caught up to her, I noticed that she was already talking with someone. My back was up immediately. It turned out, Wayne was just great. No pressure. No asking a million questions about your background, etc. Just general talk that definitely put me at ease. In the end we left thinking that if we were to purchase a truck it would be from him. Wayne contacted me a few weeks later (we are from BC) to give us an idea of some vehicles that had come in in case we were interested. He followed up with a telephone call. We spoke for a time on the phone and I shared why buying a new car can be such a pain with all the hidden costs, fees, etc. He put a package together for us to consider as well as clearly outlined all the incentives that were currently available for that model as well as all additional fees that would be charged. I couldn't get this from my local GMC dealer after asking three times! It was so refreshing. It made crunching all the numbers and trying to figure out what we wanted and what we wanted to pay so much easier. In the end, my wife decided she wanted a Ford truck. I would like the Sierra so we shall see. Even though we are 9 hours away from Sherwood Park, I would have no hesitation in dealing with this dealership and with Wayne if we decided to purchase a Sierra. The drive would be worth it because of the transparency they showed. I believe that Wayne is one of those people that is more concerned that you get the right vehicle for the right price than just getting the sale. Only gave a four star because we didn't actually purchase a vehicle from the dealership (yet). More

Bought a truck Enjoyed working with bucky very honest and didn't waste my time. Amanee was really nice as well good experience. Would send referrals to bucky any day Enjoyed working with bucky very honest and didn't waste my time. Amanee was really nice as well good experience. Would send referrals to bucky any day. More

Good experience I was looking to upgrade to a Denali 2500 and had been looking for awhile when I ran into Bucky, I dealt with a few dealerships and wasn't impressed b I was looking to upgrade to a Denali 2500 and had been looking for awhile when I ran into Bucky, I dealt with a few dealerships and wasn't impressed but Bucky treated me pretty good for my repeated demands on what I wanted and the price.. He went to bat for me with Faisal and helped me out and I was happy with the price and the service I got. More

Best Customer Service & Experience by a Long Shot We had absolutely incredible, reliable, and friendly service from start to finish. Background: Our goal was to upgrade to a truck and the GMC Sier We had absolutely incredible, reliable, and friendly service from start to finish. Background: Our goal was to upgrade to a truck and the GMC Sierra was at the top of our list. We were considering new and used options that were in our price point. We had been looking at multiple dealerships and working with multiple sales people before we even came to Sherwood. In all of our experiences before Sherwood, we saw the more "traditional", aggressive, pushy, unreliable, untrustworthy, sales-types that were more interested in just making the sale regardless of what vehicle we left with or how we felt. It was beyond exhausting and we were ready to give up. We put a feeler out to Sherwood after looking at some of their stuff online but we were hesitant to get into further discussions with yet another sales person at another place. However, from the very first time Bucky (Buchanan Hunter) reached out to us, it was a breath of fresh air. Bucky (Buchanan Hunter): Bucky's customer service was the best that we've ever experienced from a salesperson. He did not push us, took time to listen to exactly what our needs/interests were, did everything he could to find us what he wanted, went above and beyond to earn our respect (which was commendable given our recent experiences), tailored the experience to us and made us feel comfortable, remained unbiased, clearly and openly explained details of the process (Searching for the right vehicle, Test drives, financing, etc,), explained technical details of the trucks we were looking at, remained unbiased, and responded to every single question we had. We cannot say enough about how refreshing it was to work with Bucky and to come to a deal that worked for us and the dealership. We would/will be recommending Bucky to everyone we know. Tim Nguyen: Tim helped us with financing of our vehicle and unfortunately he caught us at the end of the process so we were exhausted. Regardless, Tim did everything he could to make us comfortable, make the process as simple and painless as possible, explain all of the details to us, and respond to all of our questions. Tim was very friendly, efficient, and made the effort to make a financing experience feel a lot more personable. We were pleasantly surprised by how open and helpful Tim was throughout the whole process and we would/will recommend working with him to anyone. Linda (Reception): Unfortunately, we did not catch Linda's last name but naturally, she played a huge role in our experience at Sherwood being at the front desk. Linda is absolutely lovely. In every interaction we had with her she was friendly as can be and did everything she could to help direct us to whoever/wherever we needed to be. With Linda at the door to welcome us and send us on our way, it instantly felt like being welcomed into a home instead of a dealership which definitely added to the whole experience. Dealership (Sherwood): This dealership impressed us. It honestly felt like going to visit family instead of a bunch of sales reps trying to sell sell sell. The experience went above and beyond our expectations. The care and attention we received is 100% attributed to the amazing people at Sherwood namely, Bucky (Buchanan Hunter), Tim Nguyen, and Linda (Reception). In my opinion, this is how sales should be run and though I can only speak for the people we worked with, I can confidently say you will be in good hands with Bucky, Tim, and Linda and I will be recommending these amazing people at Sherwood to everyone I know. More

Horrible experience Sold us a certified used vehicle apparently that needed to be serviced after 2000km and the dealer we took it to said you would have to be blind not t Sold us a certified used vehicle apparently that needed to be serviced after 2000km and the dealer we took it to said you would have to be blind not to see the problems. Just got the first oil change and found out all the fluids that should be changed at 75000KM was not changed so once again more money I have to pay for a newly used vehicle. They are a complete joke. More

Nice dealer ship, sales person very untruthful My husband and I just purchased a 2016 gmc serria from your dealership and we are happy with the truck , the sales person was buchanan ( bucky) hunte My husband and I just purchased a 2016 gmc serria from your dealership and we are happy with the truck , the sales person was buchanan ( bucky) hunter i would not recommend him to anyone looking to buy a vehicle, he is very dishonest. He told use that in order for them to hold the truck for us we had to put a down payment on it , which we did .he also said we would get it back weather we bought the truck or not , we picked up the truck 4 days ago and i have requested the down payment several times now and he keeps telling me he has e- transferred the money each time. How ever still no money , dont understand how someone like this still works here . More

Excellent customer service. Our sales consultant was not pushy or aggressive, a great change when buying a vehicle. Personnel at the dealership were very friendly and a professi Our sales consultant was not pushy or aggressive, a great change when buying a vehicle. Personnel at the dealership were very friendly and a professional group. More

Excellent Simon helped us through the process of buying our first truck efficiently, professionally and in a friendly easy going manner! We appreciated his hel Simon helped us through the process of buying our first truck efficiently, professionally and in a friendly easy going manner! We appreciated his help and the whole process was a breeze. Special thanks to Shaun in financing too. More

Amazing people! I just purchased a 2016 GMC Terrain from Sherwood GMC, everyone was friendly, welcoming and very helpful. Jahnoel was very helpful in finding the exac I just purchased a 2016 GMC Terrain from Sherwood GMC, everyone was friendly, welcoming and very helpful. Jahnoel was very helpful in finding the exact vehicle with all my wants and needs in a timely manner! They were not pushy on trying to get me to purchase and applied all the incentives they could to get me the best price. I love my terrain and would definitely return to purchase my next vehicle! I'm from out of town so I went through the city on a Thursday and they had my vehicle ready for me to pick up on my way back home on the Monday. They were very accommodating and went above and beyond to help me get the vehicle home on a holiday! Thank you so so much! More

Our Consultant was NOT pushy,overbearing, like most places. The service was terrific, from all the department, Our consultant was great, because he was fairly new at this job, he did everything correctly , i The service was terrific, from all the department, Our consultant was great, because he was fairly new at this job, he did everything correctly , if he did not know the answer, he went and found out the answer, He gave us plenty of time to think things over ,before even saying can you start signing now. Like most other dealerships do push you into something. Overall the whole experience was great. Awesome job everyone! More